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Mock Test 1 V2 - ServiceNow Certified System Administrator (CSA) Pergunta 1: Correto In addition to the article ID, what do the knowledge management notification emails include to determine if an article is relevant? Customer feedback Article ratings Date and time Title of the article (Correto) Explicação Notification emails include the title of the knowledge article in addition to the article ID so you can more easily decide whether the knowledge article is relevant. Screenshot 1: Knowledge article subscriptions servicenow Notifications and Subscriptions Subscriptions Screenshot 1: Knowledge article notifications servicenow Notifications and Subscriptions Learn more here! 1Pergunta 2: Correto Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours? Select 2 Answers from the below options. System Properties > Basic Configuration UI16 (Correto) System Properties > My Company Team Development > Properties Guided Setup > ITSM Guided Setup (Correto) Explicação Navigate to System Properties > Basic Configuration UI16 or use the Guided setup for your application to update the branding for the Now Platform user interface. Screenshot: Updating the Now Platform user interface branding servicenow D servicenow + Date format Time hour) Header stripe Navigation Learn more here! 2Pergunta 3: Correto What functionality can you use to track the amount of time a task has been open to ensure that tasks are completed within an allotted time? Approvals Assignment rules Service Level Agreements (Correto) Inactivity monitors Explicação Service Level Agreements can track the amount of time a task has been open to ensure that tasks are completed within an allotted time. Approvals can be generated to a list of Approvers, either manually or automatically, according to approval rules. Approvals can be incorporated into workflows or can stand alone. Assignment rules can automatically assign tasks to users or groups, ensuring that the most appropriate team members handle tasks. Inactivity monitors ensure that tasks do not fall by the wayside by notifying users when tasks have been untouched for a predefined period of time. Screenshot: A triggered SLA on an Incident record Notes Records Closure Watch Work notes list Additional comments Customer visible) Work notes Activity 2015-06-01 07:12:55 System Administrator incident Opened by Priority Resolve Delete Related Links Repair SLAs Task SLAs SLA definition Search 44 to Task SLA definition Type Stage Start time Stop time Actual elapsed time Actual elapsed percentage Priority resolution SLA progress (empty) Second Learn more here! 3Pergunta 4: Correto Where does the System Administrator navigate to edit a catalogue item? Service Portal Service Catalogs Create Incident Maintain Items (Correto) Explicação System Administrator navigates to Maintain Items to edit a catalogue item. Configure catalogue items using the Service Catalogue in the platform UI by navigating to Service Catalog > Catalog Definitions > Maintain Items. Screenshot: List of catalogue items to edit or to create new ones C Learn more here! 4Pergunta 5: Correto Which tool is used to determine relationships between fields in an import set and an existing table? Target Table Import Set Transform map (Correto) Coalesce Explicação A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an existing ServiceNow table, such as Incident [incident] or User [sys_user]. Image: Transform map in the import process External Data Sources Import Set Table Transform Target Tables JDBC CMDB HTTP/FTP User EXCEL IMPORT SET Incident TABLE CSV Groups XML Location Learn more here! 5Pergunta 6: Correto (R) What related list can you use to extend and track the different types of groups assigned to a Configuration Item? Teams (Correto) CMDB Alert Groups Dynamic CI Group Resource Group Explicação You can use the Teams related list to extend and track the different types of groups assigned to a CI. The Teams related list associates a user group to a CI, based on the group type. The Teams related list contains group types that match the Approval group, Change group, Managed by group, and Support group fields in the base system. However, you can add group types needed in your organisation, extending the initial list of group types. In the base system, the Service [cmdb_ci_service] class and its descendent classes, such as the Application Service class, are configured with the Teams related list. This configuration provides you with flexibility in tracking group assignments of application services. Related lists in CI records display additional components contained by that CI, such as disk drives on a server and the rules that control the behaviour of a network router. The Related List is populated with the components that Discovery finds running on the CI when Discovery runs. The CI record might show different lists from scan to scan, depending on whether or not Discovery found the component. By default, the Related Lists only display those components associated with that CI in the CMDB discovered by the last scan. Components recorded in the CMDB but are not discovered in a scan are deemed absent and do not appear in the list. 6Screenshot: Different group types in a Teams related list for a CI D Default Global All Teams New record Submit Group type None Primary None User group * CI ServiceNow ITSM a 1 Approval Group Submit Change Group Managed By Group Support Group Learn more here! Pergunta 7: Correto Which of the following field types do have a one-to-many relationship? Select 3 Answers from the below options. Choice Field Glide List (Correto) Document ID fields (Correto) Name-Value Pairs Reference fields (Correto) Explicação Within a table, a field can hold a reference to a record on another table. There are three one-to-many relationship fields: Reference Field: allows a user to select a record on a table defined by the reference field. For instance, the Caller field on the Incident table allows the user to select any record on the User table. Glide List: allows a user to select multiple records on a table defined by the glide list. For instance, the Watch list field on the Incident table allows the user to select records on the User table. Document ID Field: allows a user to select a record on any table in the instance. These fields are much less common, but one example is the Document field on the Translated Text [sys_translated_text] table. 7Screenshot: Some of the fields on the Incident form with a one-to-many relationship Default Global Incident Follow Update Resolve Delete INC0010112 Number INC0010112 Reference Caller State New Category Impact 3-Low Subcategory Urgency 3-Low Service Priority 5-Planning Configuration item Assignment group a Assigned to a * Short description ATF Related Search Results Service Glide List Learn more here! 8Pergunta 8: Correto You have a requirement to create a set of filter conditions on the Incidents list to show the records that satisfy the following conditions: Incidents where the state is Resolved or Closed; Incidents where the Assignment Group is one of your groups. After clicking the Funnel icon and defining the first condition, what steps should you take? Click OR button; define the second condition; press Run. This requirement cannot be achieved by the list filters, and it requires advanced reporting. Click AND button; define the second condition; click Run. (Correto) Click AND button; define the second condition; press the Save button. Select Assignment group on the Search box on the top bar; press enter. Click Run; overwrite the first condition with the second condition; press enter. Explicação A filter restricts what records appear in a list by providing a set of conditions each record must meet to be included in the list. A condition consists of the following parts: Field: Each field contains data from a particular column in the table. Selecting a reference field enables you to dot-walk to data from other tables. Operator: Each field type has its own set of valid operators. The operator determines if a value is needed. Value: Each field has its own set of valid values determined by the field type. Reference fields have access to auto-complete, and choice lists provide a list of options. Grouping: Each condition line is grouped with either an AND or OR connector. The filter requires all condition lines linked with an AND connector to be met. The filter separately evaluates each condition line linked with an OR connector. 9After clicking the Funnel icon in the above scenario, you should define the first condition, click the AND button, then define the second condition, and finally click Run. Screenshot: Defining and running two filter conditions with an AND connector on the Incidents list Global Closed Learn more here! 10Pergunta 9: Correto Which search feature can you use to narrow down search results in ServiceNow? Wildcard Characters (Correto) Context Finder Containers Platform Locators Explicação Wildcard characters can be used to help narrow down search results in ServiceNow. Wildcard characters allow searching for patterns and variations. To perform a single-character wildcard search, use the per cent sign (%) character. This wildcard finds words that contain any one character in place of the per cent sign character. For example, to find words such as text or test, search for te%t To perform a multiple-character wildcard search, use the asterisk (*) character. This wildcard finds words that contain zero or more characters in place of the asterisk character. For example, to find words such as planned or placed, search for: pl*d Screenshot: Filtering the Incident list using wildcard characters D Learn more here! 11Pergunta 10: Correto Where can you navigate to see the notifications that are currently defined on the Now Platform? System Definitions > Notifications Notifications > Email > System Notifications System Notifications > Definitions System Notification > Email > Notifications (Correto) Explicação You can navigate to System Notification > Email > Notifications to see the notifications currently defined in the Now Platform. Screenshot: Navigating to the email notification list to update a notification configuration Learn more here! 12Pergunta 11: Correto Notifications in the Now Platform occur through which of the following methods? Select 3 Answers from the below options. Workplace Chat Email (Correto) Virtual Agent Meeting Invitation (Correto) SMS (Correto) Explicação Notifications on the Now Platform occur through emails, SMS and meeting invitations. You can select the type of notification you are creating: EMAIL or Meeting Invitation. An email notification can also send as an SMS notification if the recipient has subscribed to the notification on an SMS channel. The system uses the subject line of the email notification and converts it to an SMS message. Screenshot: Selecting the meeting invitation notification type on a notification configuration formPergunta 12: Correto Which of the following describes the relationship between the Problem and the Task tables? The Problem table is a database view of the Task table. The Problem table is a remote table for the Task table. The Problem table extends the Task table. (Correto) The Problem table is referenced in the Task table. The Problem table is a parent of the Task table. The Problem table has a many to many relationship with the Task table. Explicação Task [task] is one of the core tables provided with the base system. It provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables. In addition, any table which extends task can take advantage of task-specific functionality for driving tasks. Administrators and application developers typically extend tables to create a set of related records that share information. A table that extends another table is called a child class, and the table it extends is the parent class. A table can be both a parent and child class both extending and providing extensions for other tables. A parent class that is not an extension of another table is called a base class. 14Screenshot 1: The Problem table record which shows it extends the Task table Default Global All Table Problem 000 Update Delete All Records A table collection of records In the database. Each record corresponds to row in table, and each field on record corresponds to column on that table. Applications use tables and records to manage data and More Label Problem Application Global Name problem Extends table Task Package Problem Management Columns Controls Application Access Search Table Columns New for text Search 1 to 100 of 106 Dictionary Entries Screenshot 2: The Schema Map for the Problem table that shows the Task table as its extended table Default Global Ali Saghaeian a Problem Show referenced tables Show referencing tables Show extended tables Show extending tables Tables Problem Task (problem) Columns Columns Task Columns Learn more about the Task table here! Learn more about the table extension and classes here! 15Pergunta 13: Correto What are the four access control rules that the system creates by default when a custom table is created? Select 4 Answers from the below options. Delete (Correto) Create (Correto) Archive Write (Correto) Access Read (Correto) Explicação When a custom table is created, the system creates four access control rules by default: 1. create 2. delete 3. read 4. write Screenshot: ACLs that are auto-created for a new custom table Learn more here! 16Pergunta 14: Correto ServiceNow can import data from which of the following external data source types when a valid transform map is available? Select 3 Answers from the below options. JSON OIDC (Correto) LDAP (Correto) CSV REST (Correto) Explicação ServiceNow can import data from the following external data source types when a valid transform map is available: JDBC, LDAP, OIDC, REST (IntegrationHub) and Custom (Load by Script). Data sources are used to create an import set to be processed, if necessary, before being mapped onto a production table. JSON and CSV are the different file formats for data import, but they are not the external data source types. Screenshot: A data source record when integrated with LDAPPergunta 15: Correto In which Visual Task Board type are the tasks in the list updated when cards are edited or change lanes? Freeform Flexible Guided (Correto) List Explicação Guided boards can be created from a list and use a specified field's values (e.g. State) as lanes. Tasks in the list are updated when cards are edited or change lanes on the Visual Task Board. Flexible boards are also created from a list, but lane changes do not update underlying task data. Freeform boards can act as your personal organizer to manage individual tasks of any kind. Lane changes do not update underlying task data. 'List' is not a Visual Task Board type. Screenshot: Updating a card on a guided board automatically updates the representing task Users > > Learn more here! 18Pergunta 16: Correto Which of the following are Data management plugins? Select 3 Answers from the below options. Database Rotations (Correto) Schema map Many to Many task relations (Correto) Data Archiving (Correto) Table cleaner Explicação Data archiving, Database Rotations, and Many to Many task relations are the 3 Data Management Plugins. Schema map, Data dictionary table and Table cleaner are the tools that can help manage data within the instance. Data archiving: Provides the ability to archive records to minimise performance issues. Database Rotations: Provides tools for managing large tables to minimise performance issues. Many to Many task relations: Provides the ability to define many-to-many relationships between task tables. 19Sample: Benefits of Data Archiving Before Archive After Archive Incident Incident Archive [incident] [incident] active data 500,000 rows (10%) active data 500,000 rows (100%) 5,000,000 rows inactive data 4,500,000 rows (90%) Request Request Archive [sc_request] [sc_request] active data 400,000 rows (20%) active data 400,000 rows (100%) 2,000,000 rows inactive data 1,600,000 rows (80%) Learn more here! 20Pergunta 17: Correto Which of the following are the different ways an end-user can leave feedback about an article? Select 3 Answers from the below options. Fill out an article quality index checklist. Leave a comment on the article. (Correto) Give a 1-5 star rating. (Correto) Fill out the knowledge quality survey. Mark the article as helpful or not helpful. (Correto) Explicação An end-user can leave feedback about an article by giving a 1-5 star, marking the article as helpful or not helpful and leaving a comment on it. Here are the UI components and their description: Helpful?: Provide feedback on an article by marking it as helpful or not. View a percentage value of how many other users found the article helpful. Rate this article: Rate a knowledge article. Click here to comment to this article: Add a comment to an article. 21Screenshot: Leaving feedback about an article servicenow NOTES Learn more here! 22Pergunta 18: Correto What do you configure to instruct fields how to behave on a form when a UI policy is triggered? UI Actions Client Script Data Policy UI Policy Action (Correto) Explicação Configure a UI policy action to instruct fields how to behave on a form when a UI policy is triggered. Screenshot: caller_id and short_description fields set to mandatory for all Incident states D Learn more here! 23Pergunta 19: Correto What are the different Schema relationship types that are supported for tables? Select 4 Answers from the below options. Referenced by (Correto) Referencing (Correto) Extending (Correto) Depended by Depending Extended by (Correto) Explicação The 4 different Schema relationship types supported for tables are: Referenced by, Referencing, Extended by and Extending. 24Screenshot: The Schema Map for a table showing different relationship types CAR Definition Show Show Show tables Show extending tables User Columns Application Schema Map for 'CAB Definition' table Columns Package Schedule Columns Calendar Columns Application File CAR CAR Definition Columns Columns Meeting Columns Meeting Definition Columns Schedule Business Calendar Application File Columns Columns Application Columns Schedule schedule) - Business Calendar Application File Columns Application File - Columns Learn more here! 25Pergunta 20: Correto What is Configuration Item (CI)? Information that further describes a CI such as a name, serial number, or operating system A set of tools and databases that are used to manage an organisations configuration data Components of an infrastructure required to deliver a product or (Correto) service A database used to store configuration records throughout their lifecycle Explicação Configuration Items (Cls) are the components of an infrastructure required to deliver a product or service. Screenshot: Configuration Items list view, grouped by class Learn more here! 26Pergunta 21: Correto Which of the following are true statements about user impersonation? Select 2 Answers from the below options. Administrators can impersonate other authenticated users but cannot view impersonation logs. The impersonation option is not visible in the mobile view of the (Correto) platform. When impersonating another user, the administrator does not have the same access to what the user can access in the system. Users will need to log out after each impersonation to end it. Users with the impersonator role cannot impersonate admin (Correto) users. Explicação Administrators can impersonate other authenticated users for testing purposes and view impersonation logs. The impersonation option is not visible in the mobile view of the platform. When impersonating another user, the administrator can access exactly what that user can access in the system. Users with the impersonator role cannot impersonate admin users unless they are also admins. Users do not need to log out to end an impersonation. Users can select Impersonate User to impersonate another user or select End Impersonation to end it without the need to log out. 27Screenshot 1: Users with the impersonator role cannot impersonate users with the admin role. Default Global Ali Saghaelan Impersonate User Search for user Abel luter (architect) drag and drop canvas that you easily and You can also add multiple tabs. Flexible Abraham Lincoln abraham lincoln Create dashboard version Adela adela Aileen Mottern (Product Owner) Change Layout aileen Alejandra Screenshot 2: Ending an impersonation or impersonating another user servicenow Training Abel Tuter Filter navigator End impersonation Hello, User Logout How do you want to get started? Homepage App templates to help you get Business Applications started Dashboards Take advantage of pre-built app templates in App Demands Engine Switch back to Dev studio to add custom Create New Open App Engine Studio My Demands My Document Tasks Quick Links Service Catalog Employee Service Center Automate workflows Field Service Catalog Automate approvals, tasks, notifications, and record Open Flow Task Learn more here! 28Pergunta 22: Correto What is created by default when you create a new table? Select 2 Answers from the below options. A table specific admin role Module with the plural of the table Label (Correto) Dashboard to manage the table's activity Application Menu with the same name as the table Label (Correto) Explicação When you create a new table, an Application Menu with the same name as the table Label and a Module with the plural of the table Label is created by default. 29Screenshot 1: Creating a new table servicenow Global Tables Type Display Screenshot 2: New table is created servicenow Table Related Links a Security Security Learn more here! 30Pergunta 23: Correto What CMDB table does store the basic attributes of all the configuration items? Base Configuration Item [cmdb] Configuration Item [cmdb_ci] (Correto) CI Relationship [cmdb_rel_ci] Configuration File [cmdb_ci_config_file] Explicação Configuration Item [cmdb_ci] table stores the basic attributes of all the configuration items. Base Configuration Item [cmdb] is the base CMDB table for non-IT Cls. CI Relationship [cmdb_rel_ci] contains CI relationship data. Configuration File [cmdb_ci_config_file] is one of the CI types. Diagram: CMDB CI schema related to common core and non-core tables sys_user sys_user_group core_company cmn_cost_center cmn_location to Assignment_group Company Owned by Change_control Manufacturer Department Location by Support group Vendor Supported_b cmdb_ci Maintenance Asset Schedule cmdb_model alm_asset cmn_schedule Learn more here! 31Pergunta 24: Correto (R) Who has access to create, edit or delete sorting criteria in Visual Task Boards? The owner of the board (Correto) All board members Primary and additional assignees of the board cards Users with vtb_admin role Explicação You can sort Visual Task Boards using criteria that you create with a Sort-Filter option, grouping items by properties to help organise your cards. Only the owner of the board can create the sorting criteria and add, edit, or delete the criteria. The criteria appear as "read-only" for other users. Screenshot: Sorting incident cards on a data-driven board based on priority and updated date as the owner of the board group Learn more here! 32Pergunta 25: Correto The CMDB is the authoritative source of what information? Select 3 Answers from the below options. Owner (Correto) Contents of all server and application configuration files Support group (Correto) Contact (Correto) Server log files Explicação The CMDB is the authoritative source of some information, including Support group, Contact and Owner. The CMDB is not the authoritative source of all information, such as Contents of all server and application configuration files and server log files. Screenshot: A Service CI in CMDB Learn more here! 33Pergunta 26: Correto Which of the following are true regarding Flow Designer actions? Select 3 Answers from the below options. Require script to develop Can be contained in a spoke (Correto) Provide the ability to build your own custom actions (Correto) Represent reusable operations for use across multiple flows (Correto) Define when the flow is performed Explicação Flows consist of a trigger and a sequence of actions. Flow Designer actions represent reusable operations for use across multiple flows, can be contained in a spoke and provide the ability to build your own custom actions. The trigger specifies the conditions that start running the flow. When the trigger conditions are met, the system starts running the flow. The trigger specifies the conditions that start running the flow. When the trigger conditions are met, the system starts running the flow. Flow Designer does not require a script to develop. Screenshot: Flow Designer Actions Learn more here! 34Pergunta 27: Correto Which admin role is required to modify access control rules? u_acl_admin security_admin (Correto) metric_admin business_rule_admin admin itil_admin Explicação Rules for access control lists (ACLs) restrict access to data by requiring users to pass a set of requirements before interacting with it. Normal admin users can view and debug access control rules. However, administrators must elevate privileges to the security_admin role to create or update existing access control rules. The security_admin role is the only role with elevated privileges in the base system. This role is automatically assigned to the user who is the default System Administrator (admin) user. It provides access to ACLs and High Security Settings. Note 1: To see this role, you must first elevate it to the security_admin role. If you are logged in as the System Administrator (admin) user only, you cannot see the security_admin record in the list of roles. Note 2: If you grant additional users the admin role, they cannot elevate to a privileged role. Only the out-of-box admin can elevate. 35Screenshot 1: Elevating to the security_admin to modify the Access Control List Global Elevate Roles The following are session specific privileges, session timeout or logout will remove all elevated dash workspace_ _admin Can manage workspace lists and categories home and drop that lets you add, and resize You can also add multiple tabs Flexible security admin Grant modification access to High Security Settings, allow user to modify the Access Control List Create version More Cancel OK Layout Screenshot 2: The role record for with elevated privilege Screenshot 3: Roles assigned to the System Administrator (admin) user Roles (4) Groups (1) Delegates Skills Locations Covered Roles Edit.. Go to Role SearchPergunta 28: Correto Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried? Data Policy UI Policy Business Rule (Correto) Client Script Explicação A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted or when a table is queried. Use business rules to accomplish tasks like automatically changing values in form fields when certain conditions are met or to create events for email notifications and script actions. Image: Business rule processing flow User or Query system rules query Database query Display Rules Form submit Before Rules Database update After Rules Learn more here! 37Pergunta 29: Correto Which icon should you double-click to expand and collapse the list of all Applications and Modules? servicenow Training Incident Hello, * How do you want to get started? Service Incidents Watched Incidents Collaboration Incident Auto Resolution Setup Travel Requests Intent Analytics Application (Correto) Funnel Clock Pencil Star Explicação You can collapse or expand the information in the application navigator to display only what you want to see. You can double-click the Application icon to expand and collapse the list of all Applications and Modules. 38Screenshot: Collapsing the list of all Applications and Modules by double-clicking the all applications tab icon servicenow Training Filter navigator Hello, How do you want to get started? Self Service Activity Subscriptions Advanced GRC Dashboards Agent Schedule Alumni Service Center App Engine Studio Travel Requests Application Diagnostics Tool Learn more here! 39Pergunta 30: Correto What of the following roles CANNOT be delegated? Select 2 Answers from the below options. role_delegator (Correto) admin (Correto) itil user_admin Explicação By default, the following roles cannot be delegated: admin, public, nobody and role_delegator (a user with the role_delegator role cannot delegate this role to other group members). Screenshot: The 'Can checkbox on the system Role form Global Role delegator Global Requires Subscription Unspecified Elevated Description members Learn more here! 40Pergunta 31: Correto (R) How do you verify that CMDB is still operational after upgrades and deployments of new applications or integrations if you have a customised CMDB? Copy and configure the quick start tests. (Correto) Out-of-the-box quick start tests can also verify the customisations. Override the quick start tests through scripting. Use the CMDB Health quick starter. Customise the out-of-the-box quick start tests. Explicação After upgrades and deployments of new applications or integrations, run quick start tests to verify that CMDB still works. If you have customised CMDB, copy the quick start tests and configure them for your customisations. Configuration Management Database (CMDB) quick start tests require activating the Configuration Management (CMDB) plugin (com.snc.cmdb) and the CMDB - ATF Tests plugin (com.snc.cmdb.atf). Screenshot: The CMDB - ATF Tests plugin that provides automated tests for the Configuration Management Database Global Related Links Learn more here! 41Pergunta 32: Correto Which of the following are the different ways to create a favourite? Select 3 Answers from the below options. Select the star of its corresponding application or module (Correto) Drag the breadcrumbs of a filtered list to the Favorites tab (Correto) Select the personalisation gear icon Drag an individual record to the Favorites tab (Correto) Select the star of its corresponding section Explicação Favourites can be created by selecting the star of the corresponding application or module, dragging an individual record to the Favorites tab or dragging the breadcrumbs of a filtered list to the Favorites tab. Screenshot: Creating a favourite by selecting the star of the Create New module under Incident servicenow Services Requests Services Hardware Incident * Open Mobiles Resolved Learn more here! 42Pergunta 33: Correto Who can add or remove widgets in a dashboard? Select 3 Answers from the below options. Dashboard owner (Correto) Users with report_admin role Users with view access to the dashboard Users with dashboard_admin role (Correto) Users with edit access to the dashboard (Correto) Explicação Dashboard owner, shared users with edit access, and dashboard admins have edit access on dashboards and can add or remove widgets in their dashboards. Users with view access cannot make changes to a dashboard that is shared with them. Report admins do not necessarily have access to a dashboard. Screenshot: Accessing the dashboards own or shared with me as an incident manager Learn more here! 43Pergunta 34: Correto Which ServiceNow feature can be used to begin the creation of an application? Configuration Management Database (CMDB) Guided Application Creator (Correto) System Dictionary IntegrationHub Explicação The Guided Application Creator can be used to begin the creation of an application. Guided Application Creator is the new way to set up applications on the Now Platform. You can set up an application and use it right away. A developer can add more functions later. Setting up an application in the Guided Application Creator involves: Creating an application record Defining user roles Designating data tables Designing the application for different user experiences You can also use Guided Application Creator to create an application record and then configure it in Studio later. 44Screenshot: Creating a new application in Studio using Guided Application Creator OK Let's get started on your newapp Cancel Learn more here! 45Pergunta 35: Correto Select the report visualisation types that can be generated from a list of records. Select 2 Answers from the below options. Single score Line chart Pie chart (Correto) Bar chart (Correto) Explicação You can create reports right from a list. Just right-click a column label to generate a bar chart or a pie chart report. Report data is grouped by the column you click. If the list was filtered, the report only includes the filtered data. Screenshot: Creating a bar or a pie chart report directly from the Incidents list view Global New Search Number Search Active Number Opened Short description Caller Priority Category Assignment group Updated Search Search Search Search Sear Search Search 2019-07-29 Visual Task Board INC0010112 2019-07-29 New (empty) admin 11:48:43 11:49:28 2019-07-22 Group State 2019-07-22 INC0010111 14:04:57 Planning New (empty) admin 14:05:48 Chart 2020-09-20 INC0010005 2020-10-11 AndrewOch admin 17:22:20 15:02:19 Analysis 2020-09-14 INC0010003 Jason 2020-09-27 22:37:10 Configure (empty) admin Import Request for 2018-08-14 INC0010002 Planning New 11:52:25 upgrade (empty) admin 11:52:36 Update Selected INC0010002 2020-09-17 device not working New (empty) admin Update All 20:56:05 2018-08-14 Create Files INC0010001 2018-08-14 Router issues Planning Pro 11:45:38 admin 11:46:26 Import Unable access the INC0009009 David New 2018-12-1 Low 01:06:16 shared (empty) admin 23:30:24 2018-08-31 Email server down 2018-12-12 INC0009005 David Miller Critical New Software 21:35:21 (empty) 2018-09-11 Unable content INC0009001 David 2018-12-12 New Help page 2018-10-16 Need the INC0007002 David Miller 2020-11-29 Low New Help 22:47:51 (empty) admin 17:49:41 Learn more here! 46Pergunta 36: Correto Which of the following is an example of a CI Class switch? A Server record that was upgraded from the Server [cmdb_ci_server] class - to the Windows Server class A CI from the Windows Server [cmdb_ci_win_server] class is switched off A CI is moved from the Windows Server [cmdb_ci_win_server] class to the Server [cmdb_ci_server] class A CI is reclassified from the Linux Server (Correto) class to the Windows Server [cmdb_ci_win_server] class Explicação With the CI Class switch, the CI class is in a different branch in the class hierarchy and has a different set of attributes than the current class. For example, reclassifying a CI from the Linux Server [cmdb_ci_linux_server] class to the Windows Server class. Screenshot: Reclassifying a Linux Server CI to Windows Server Learn more here! 47Pergunta 37: Correto What is selected on the Now Platform to impersonate another user? User menu (Correto) Magnifying glass Application Navigator System settings Explicação The User menu in the Banner frame is selected to impersonate another user. Role required: impersonator. Procedure to impersonate a user in UI16: 1. In the banner frame, click your user name to open the user menu. 2. Select the Impersonate User. The Impersonate User dialogue box appears. 3. Select a user from the Recent Impersonations list or enter a different user's name in the user selection field. 4. To return to your original login, follow these same steps, then select your name from the list or terminate impersonation. Screenshot 1: User menu servicenow Hardware Screenshot 2: Impersonate User dialogue box servicenow Learn more here! 48Pergunta 38: Correto Which application provides a centralised location for creating, categorising, viewing, and governing information related to the flow of work through ServiceNow? Performance Analytics Knowledge Management (Correto) Data Separation Configuration Management Explicação Knowledge management provides a centralised location for creating, categorising, viewing, and governing information related to the flow of work through ServiceNow. The ServiceNow Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self- help, troubleshooting, and task resolution. Screenshot: Knowledge homepage on Service Portal servicenow Welcome to Knowledge Learn more here! 49Pergunta 39: Correto Which of the following field type is Boolean and displays as a checkbox? On/Off 0/1 Yes/No Positive/Negative Checked/Unchecked True/False (Correto) Explicação True/False is a Boolean field that appears as a one-digit integer, typically 1 (true) or o (false). For example, Active is a true/false (Boolean) field, and it is displayed as a checkbox, so when the checkbox is ticked, the record is active. Screenshot: Adding the Active checkbox on the Incident Form Design, which is a True/False field Form Design Properties Learn more here! 50