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<p>Valentines week is here. Get FLAT 25% off on purchases of</p><p>2 or more courses. Use Coupon : VALENTINE25</p><p>/ ServiceNow / By admin</p><p>Practice Set 10</p><p>Your results are here!! for"</p><p>ServiceNow CSA Practice Test 10 "</p><p>Search for products...</p><p>All Courses </p><p>Contact Us </p><p>MY ACCOUNT </p><p>https://skillcertpro.com/category/servicenow/</p><p>https://skillcertpro.com/author/admin/</p><p>https://skillcertpro.com/</p><p>https://skillcertpro.com/</p><p>https://skillcertpro.com/store/</p><p>https://skillcertpro.com/contact-us/</p><p>https://skillcertpro.com/my-account/</p><p>16 of 65 questions answered correctly</p><p>Your time: 00:00:05</p><p>Your Final Score is : 0</p><p>You have attempted : 0</p><p>Number of Correct Questions : 0 and scored 0</p><p>Number of Incorrect Questions : 0 and Negative marks 0</p><p>Average score   59.02%</p><p>Your score   0.00%</p><p>You can review your answers by clicking on “View</p><p>Answers” option.</p><p>Important Note : Open Reference Documentation Links</p><p>in New Tab (Right Click and Open in New Tab).</p><p>Restart Test View Answers</p><p>1 2 3 4 5 6 7 8 9</p><p>10 11 12 13 14 15 16 17 18</p><p>Answered Review</p><p>19 20 21 22 23 24 25 26 27</p><p>28 29 30 31 32 33 34 35 36</p><p>37 38 39 40 41 42 43 44 45</p><p>46 47 48 49 50 51 52 53 54</p><p>55 56 57 58 59 60 61 62 63</p><p>1. Question</p><p>The Employee On-boarding team has asked for a way for</p><p>managers to order computers, monitors, business cards,</p><p>and cell phones for new employees. How would you</p><p>proceed to meet the requirement?</p><p>Create Order Guide</p><p>Create Requested Item</p><p>Create Record Producer</p><p>Create On-boarding Bot</p><p>Correct</p><p>2. Question</p><p>If a knowledge base has no access details specified, what</p><p>users are able to read articles in that knowledge base?</p><p>No users</p><p>ITIL users</p><p>Users with kb_user role</p><p>Any user with an article is permalink</p><p>Any active user</p><p>Unattempted</p><p>Self-Explanatory</p><p>3. Question</p><p>What access does a user need to be able to import articles</p><p>to a knowledge base?</p><p>sn_knowledge_import</p><p>sn_knowledge_contribute</p><p>can contribute</p><p>sn_knowledge_write</p><p>can write</p><p>can import</p><p>Unattempted</p><p>Can Contribute: Users can create, modify, and retire</p><p>knowledge articles in a knowledge base. Contribute</p><p>access to a knowledge base also provides read access to</p><p>all articles in the knowledge base.</p><p>4. Question</p><p>The customer wants all users to have access to the records</p><p>in the Offerings[offering] table</p><p>What setting on Access Control definition would you use</p><p>to grant access to all of the offering table records?</p><p>offering.none</p><p>none.offering</p><p>offering.name</p><p>offering.*</p><p>Correct</p><p>You can use the wildcard character asterisk (*) in place of</p><p>a record, table, or field name to select all objects that</p><p>match a record type, all tables, or all fields. You cannot</p><p>combine a wildcard character and a text search. For</p><p>example, inc* is not a valid ACL rule name, but incident.*</p><p>and *.number are valid ACL rule names.</p><p>5. Question</p><p>A manager wants to view a snapshot of month end Sales</p><p>performance data, as compared to Sales targets. In</p><p>addition, the manager wants to be able to see those</p><p>monthly numbers trended over time and forecasted into</p><p>the future. What capability do you suggest for this</p><p>manager?</p><p>Scheduled Reports, a custom snapshot table, and a</p><p>Projection report</p><p>Scheduled Reports, a custom snapshot table, and a</p><p>Trend report</p><p>Performance Analytics</p><p>Scheduled Reports and Excel</p><p>Key Performance Indicators</p><p>Unattempted</p><p>Scheduled report cannot give forecasted reports.</p><p>Snapshots and forecasts are prime features that</p><p>ServiceNow highlighted in Performance Analytics while</p><p>deploying its functionality.</p><p>6. Question</p><p>What section on the notes tab, shows the history of the</p><p>work documented on the record?</p><p>Journal</p><p>Activity</p><p>Timeline</p><p>Audit Log</p><p>Diary</p><p>Correct</p><p>7. Question</p><p>What do you click when you have made modifications to</p><p>your report, and you want to see the results without</p><p>saving?</p><p>Run</p><p>Execute</p><p>Test</p><p>Preview</p><p>Try it</p><p>Correct</p><p>8. Question</p><p>Your customer wants to update a notification, so it is sent</p><p>to the Caller, and also to the Manager of the Caller. How</p><p>would you approach this requirement?</p><p>Set Who will receive to Subscribable</p><p>On the Send to tab, add Caller field, dot walk to</p><p>Caller’s Manager to add Manager</p><p>Create workflow and include a notification in the</p><p>workflow</p><p>On Who will receive tab, select Copy Manager check</p><p>box</p><p>On Who will receive tab, add Caller field, dot walk to</p><p>Caller’s Manager to add Manager</p><p>Correct</p><p>9. Question</p><p>What type of rule specifies which user or groups are</p><p>responsible to work on different types of tasks?</p><p>On-call</p><p>Assignment</p><p>Routing</p><p>Calendar</p><p>Escalation</p><p>Unattempted</p><p>10. Question</p><p>Using the module, System Properties > My Company,</p><p>what branding options are available?</p><p>Banner Image, Banner text, Color Scheme</p><p>Company Name, Company Logo</p><p>Banner Image, Banner text</p><p>Company Name, Company Logo, Color Scheme</p><p>Unattempted</p><p>Reference: Configure logo, colors, and system defaults</p><p>for UI16</p><p>Reference: Creating company profile</p><p>11. Question</p><p>Sections on a form can appear as:</p><p>· One or two columns</p><p>· Tabs</p><p>From Form Designer, how do you define a section, so it</p><p>displays as a tab?</p><p>Click the Gear and check the Tab option</p><p>Click Context Menu > Configure Tabs</p><p>Add tab to the end of the section name</p><p>Add _tab to the end of the section name</p><p>Name the section</p><p>Unattempted</p><p>Reference: Form layout config</p><p>12. Question</p><p>When looking at a long list of records, you want to quickly</p><p>filter, to show only those which have Category of</p><p>Hardware. How might you do that?</p><p>On Breadcrumb, click > icon, type Hardware and click</p><p>enter</p><p>Right click on magnifier, type Hardware and click</p><p>enter</p><p>Click Funnel icon, type Hardware and click enter</p><p>On the list, locate and right click on the value</p><p>Hardware, select Show Matching</p><p>On the Category column header, right click and select</p><p>Show > Hardware</p><p>Unattempted</p><p>13. Question</p><p>Which icon in the banner do you use to turn on the</p><p>Application Picker and the Update Set Picker?</p><p>Magnifier</p><p>Check box</p><p>Gear</p><p>Question mark</p><p>Chat bubbles</p><p>Correct</p><p>Reference: Application Picker</p><p>14. Question</p><p>A new Service Desk employee in Latin America complains</p><p>that the create dates and times are incorrect on their</p><p>incident list. What would you suggest to fix this issues?</p><p>Use the system properties to correct the instance’s</p><p>time zone</p><p>Have them correct the time zone on their computer</p><p>Recommend they use Chrome, instead of Explorer</p><p>Have them use the gear icon to set the employee’s</p><p>time zones</p><p>Have them clear their cache</p><p>Correct</p><p>Self-Explanatory</p><p>15. Question</p><p>The Report Designer contains different sections for</p><p>configuring your report. Which section is used to specify</p><p>grouping and calculations to be run against the data?</p><p>Data</p><p>Format</p><p>Configure</p><p>Style</p><p>Group by</p><p>Unattempted</p><p>Reference: Report Group/Stack by</p><p>16. Question</p><p>An IT user calls the service desk because they need to</p><p>work on task records. All they can see is Self Service on</p><p>their homepage when they login to the ServiceNow</p><p>instance. What issue could explain this? (Select 2 answers)</p><p>Their user account was not approved by their</p><p>manager</p><p>Their user account does not belong to any groups,</p><p>which contain the itil role</p><p>Their user account is not logged in properly</p><p>Their user account does not have itil role</p><p>Their user account failed LDAP authentication</p><p>Correct</p><p>Self-Explanatory</p><p>17. Question</p><p>When using Context Menus on list, form and column</p><p>headings, what are quick ways to access the menus?</p><p>(Select two responses)</p><p>Right click on the last, form, or column heading</p><p>Double click on the list, form, or column heading</p><p>Click on Context Menu icon</p><p>Click on the list, form, or column heading</p><p>Ctrl M</p><p>Correct</p><p>Reference: Context Menu</p><p>18. Question</p><p>To quickly return to a Homepage you were using five</p><p>minutes ago, which item would you click?</p><p>Gear icon</p><p>Clock icon</p><p>Right click History</p><p>Homepage icon</p><p>History Module</p><p>Star icon</p><p>Unattempted</p><p>If you did not personalize your homepage, the homepage</p><p>for your role, such as admin or itil, appears. The</p><p>homepage with the lowest Order value of the pages they</p><p>have roles to see appears.</p><p>The number of records displayed in a list report on</p><p>your</p><p>homepage is limited to the number of records displayed</p><p>in your lists. For example, if you display 100 records in</p><p>your lists, a maximum of 100 records appears in your list</p><p>report.</p><p>Reference: Homepage Interface</p><p>19. Question</p><p>Which storefront is a single location for accessing pre-built</p><p>spokes, to quickly integrate with third party services to</p><p>build and share content?</p><p>Integration One stop</p><p>Spoke Store</p><p>ServiceNow Spoke Store</p><p>Integration Portal</p><p>ServiceNow Store</p><p>Integration Spoke Hub</p><p>Correct</p><p>Prebuilt spokes are available in the ServiceNow Store,</p><p>which are used to interact with common third-party</p><p>applications</p><p>Reference: Integration Hub Spoke</p><p>20. Question</p><p>A manager is complaining that they can’t get the data they</p><p>need on a report, because the data resides in two different</p><p>tables. This data is used for many different reports in their</p><p>department. You have checked to see if dot-walking will</p><p>meet the requirement, and it is not possible. What else</p><p>might you try to help this manager?</p><p>Create a Database View</p><p>Create a Report Source</p><p>Create a custom table</p><p>Export the tables to spreadsheet</p><p>Create a Report Template</p><p>Correct</p><p>Reference: Database Views</p><p>21. Question</p><p>Tables can be characterized in multiple ways. Which of</p><p>these combinations is impossible?</p><p>Custom and Core</p><p>Custom and Child</p><p>Base and Parent</p><p>Custom and Parent</p><p>Core and Base</p><p>Child and Core</p><p>Unattempted</p><p>The answer is Core and Custom, because Core tables are</p><p>only created by ServiceNow.</p><p>It is worth to note that the difference between base table</p><p>and core table in ServiceNow is that Base table may be a</p><p>core table (for e.g. task), but it is not necessary that core</p><p>table is always to be a base table (for e.g. incident and</p><p>problem).</p><p>22. Question</p><p>What are advantages of using Flow Designer? (Choose 4</p><p>answers)</p><p>Supports legacy workflows</p><p>Less manual scripting</p><p>Enables complicated scripting</p><p>Reduces technical debt</p><p>Smooth integration with 3rd party systems</p><p>Complements the Integration Store</p><p>Unattempted</p><p>Reference: Basics of Flow Designer</p><p>23. Question</p><p>When moving a homepage or dashboard between</p><p>instances, what must you remember?</p><p>They are automatically added to the update set</p><p>Create a separate update set for them</p><p>They can be moved using ZIP files</p><p>They cannot be moved via XML</p><p>Manually add them to the update set</p><p>They cannot be moved via update set</p><p>Correct</p><p>Reference: Basic of moving to homepage</p><p>24. Question</p><p>What policies are applied to all data entered into the</p><p>platform: via form (UI), Import Sets, or Web Services?</p><p>Data Submission Policies</p><p>Data Quality Policies</p><p>Data Integrity Policies</p><p>Data Policies</p><p>Write Policies</p><p>Unattempted</p><p>Reference: Data Policies vs UI Policies</p><p>Data policies are similar to UI Policies, but UI policies only</p><p>apply to data entered on a form through the standard</p><p>browser. Data policies can apply rules to all data entered</p><p>into the system, including data brought in through import</p><p>sets or web services and data entered through the</p><p>mobile UI.</p><p>25. Question</p><p>Which flow components allow you to specify when a flow</p><p>should be run?</p><p>Trigger and Condition</p><p>Condition and Table</p><p>Scope and Trigger Condition</p><p>Trigger Criteria and Clock</p><p>Correct</p><p>Reference: Flows</p><p>26. Question</p><p>Tables may be set up with Many to Many relationships.</p><p>What is a classic example of a scenario where the tables</p><p>would have many to many relationships?</p><p>A Task can trigger many Workflows, and a Workflow</p><p>can trigger many Tasks.</p><p>Vendors can sell multiple products, and products can</p><p>be sold by multiple vendors</p><p>Requests can contain many items, and items can be</p><p>any item from the catalog</p><p>A Configuration item can belong to multiple classes,</p><p>and classes can contain multiple Configuration Items</p><p>Unattempted</p><p>There are three ways to relate tables in ServiceNow.</p><p>A one-to-one relationship would be used when a record</p><p>from one table is related to one record in another table.</p><p>An example of this would be in a school database, each</p><p>student is assigned an ID and each ID is only assigned to</p><p>one student.</p><p>A one-to-many relationship is when one record in a table</p><p>is related to many records in another table. For example,</p><p>if we had a table of customers, each customer could be</p><p>related to many sales orders.</p><p>Finally, we can create a many-to-many relationship. A</p><p>many-to-many relationship is when many records from</p><p>one table are related to many records in another table. An</p><p>example of this would be a customer can purchase many</p><p>products and products can be purchased by many</p><p>customers..</p><p>27. Question</p><p>If you have the Impersonate role, what type of user are you</p><p>not able to impersonate?</p><p>Extended Security Admin</p><p>Security Desk Users</p><p>Special Agents</p><p>Government Customers</p><p>Security Incident Response Users</p><p>Correct</p><p>Reference: How to give Security Admin Role</p><p>28. Question</p><p>Your customer has a Human Resources Knowledge Base,</p><p>which is only accessible to members of the Human</p><p>Resources department. A new procedure regarding</p><p>employee quarterly reviews needs to be published to the</p><p>Knowledge Base, but should only be visible to HR</p><p>managers. How would you meet the requirement?</p><p>On the Knowledge Base, add User Criteria with a</p><p>Manager Can Read script to the Can Read list, publish</p><p>article to any category</p><p>On the Knowledge Article, add an Access Control for</p><p>HR Manager Group on the Can Read list, then publish</p><p>article to any category</p><p>On the Knowledge Base, create an HR Managers</p><p>Category, add User Criteria for HR Manager Group on</p><p>the Category’s Can Read list, then publish the article to</p><p>that category</p><p>On the Knowledge Article, add User Criteria for HR</p><p>Manager Group on the Can Read list, then publish article</p><p>to any category</p><p>Correct</p><p>Reference: Knowledge Management</p><p>29. Question</p><p>What is an advantage of defining relationship types</p><p>between CI Classes?</p><p>Improves data quality, as the CIs will automatically be</p><p>related when the CMDB is activated</p><p>It prevents users from relating CIs incorrectly</p><p>It automates the loading of the CI Dependency View</p><p>Makes relating CIs easier, because predefined</p><p>relationships suggest which types of CIs should be</p><p>activated</p><p>Unattempted</p><p>CI Relationships form a major part of your CMDB, as it is</p><p>the relationships between the CIs that differentiate the</p><p>CMDB from the Asset database. A CMDB without</p><p>relationships constitutes a bunch of CIs in a single</p><p>database; fetched through scan or import process, or by</p><p>manual addition.</p><p>Dependency views can be viewed from the</p><p>CMDB, opening up any CI record will show the</p><p>dependency maps.</p><p>30. Question</p><p>Which ServiceNow resource can be used as a blueprint to</p><p>map your IT Services to ServiceNow?</p><p>Configuration Management Database (CMDB)</p><p>NowLearning</p><p>ServiceNow Wiki</p><p>Service Mapping Guided Setup</p><p>Common Services Data Model (CSDM)</p><p>IT Service Management(ITSM)</p><p>Correct</p><p>The CSDM is a CMDB-based framework that identifies</p><p>where to place data for the products that you‘re using.</p><p>Also, the CSDM is the standard for all ServiceNow</p><p>products that use the CMDB. Following the CSDM</p><p>framework ensures that the data your ServiceNow</p><p>application requires maps correctly to the appropriate</p><p>CMDB tables.</p><p>31. Question</p><p>What tool allows you to drag and drop to specify links</p><p>between source fields on an Import Set table and</p><p>destination fields on any ServiceNow table?</p><p>Data Source Map</p><p>Mapping Assist Utility</p><p>Import Designer</p><p>Transform Designer</p><p>Transform Dashboard</p><p>Import Workspace</p><p>Unattempted</p><p>The mapping assist utility provides a visually intuitive</p><p>environment for specifying mapping between import set</p><p>fields and production table fields. The mapping assist</p><p>utility makes it possible to map a single source field (field</p><p>on an import set table) to multiple destination fields</p><p>(fields on a production table).</p><p>32. Question</p><p>What are the steps for importing data using an import set?</p><p>Identify source; Import transform map; Run</p><p>transformer; Verify import</p><p>Load the data; Create transform map; Transform data;</p><p>Clean up import table</p><p>Select source file; Run AutoMap; Transform data;</p><p>Clean up target table</p><p>Set up LDAP; Test map;</p><p>Create update set; Run</p><p>import; Apply update set</p><p>Unattempted</p><p>Import Set Table: A table that acts as a staging location</p><p>for records imported from a data source before</p><p>transforming those records. Fields on these tables are</p><p>generated automatically based on imported data and</p><p>should not be modified manually.</p><p>Reference: Loading Data in import set table and steps</p><p>thereafter</p><p>33. Question</p><p>You have been asked to create a way for users to order a</p><p>new iPhone, but only if they get two levels of approval.</p><p>The approvers and users should be automatically notified</p><p>at each approval level. Which feature would you use to</p><p>manage the approvals and notifications?</p><p>Flows</p><p>Approval Criteria</p><p>Approval Chains</p><p>Approval Delegates</p><p>Parent-Child Approvers</p><p>Unattempted</p><p>Reference: Ask for Approval</p><p>34. Question</p><p>You are creating a catalog item for ordering a new desktop</p><p>computer. The computers have these options:</p><p>Color: Black or Silver</p><p>RAM: 32 MB or 64 MB</p><p>Keyboard: Standard or Ergonomic</p><p>Monitor: 24 inch or 32 inch</p><p>How would you add these options to the catalog item</p><p>form?</p><p>Add choices</p><p>Add UI options</p><p>Add variables</p><p>Add fields</p><p>Unattempted</p><p>Reference: Create variable set</p><p>35. Question</p><p>Here is an example of the criteria set for a Knowledge</p><p>Base.</p><p>· Companies: ACME North America</p><p>· Departments: HR</p><p>· Groups: ACME Managers</p><p>· Match All: Yes</p><p>In this example, what user would have access to this</p><p>Knowledge Base?</p><p>Members of the ACME Managers group, and HR</p><p>department, regardless of geography</p><p>Employee of ACME North America, who are</p><p>members of HR Department or the ACME Managers</p><p>group</p><p>Members of the ACME Manager group, who are also</p><p>members of the HR Department and part of ACME</p><p>North America</p><p>Users which are members of either ACME North</p><p>America, or HR Department, or ACME Managers group.</p><p>Unattempted</p><p>Self-Explanatory</p><p>36. Question</p><p>A department uses SLA data extensively to run reports.</p><p>They keep asking for help with building reports off of the</p><p>same set of tables. They seem to be confused by Dot</p><p>Walking. What could you do to make it easier for them to</p><p>build their reports?</p><p>Create a custom table to house their reporting data</p><p>Write Knowledge Articles explaining how to do Dot</p><p>Walking</p><p>Create a Data Source for them, and show them how</p><p>to use it</p><p>Send a team member to a reporting class, lock out</p><p>any untrained users</p><p>Show them how to export to Excel format</p><p>Unattempted</p><p>Self-Explanatory</p><p>37. Question</p><p>For a customer’s inventory application, several inventory</p><p>specifications fields are needed on an inventory ticket.</p><p>These tickets will be assigned to inventory support team</p><p>members. How would you start to implement this</p><p>requirement?</p><p>Create inventory table as a new base Table. Then add</p><p>inventory specifications fields, as needed</p><p>Create inventory table with the inventory specification</p><p>fields. Then create view between the inventory and the</p><p>Task table</p><p>Create inventory table with the inventory specification</p><p>fields. Then create many to many relationships between</p><p>the inventory and the Task table</p><p>Create inventory table as an extended table from the</p><p>Task Table. Then add the inventory specification fields,</p><p>as needed.</p><p>Unattempted</p><p>Self-Explanatory</p><p>38. Question</p><p>Your customer wants to add the company’s email banner</p><p>to each customer facing email notification. How would you</p><p>approach this requirement?</p><p>Create a Company http email wrapper</p><p>Create a Company email template</p><p>Create a Company CSS package for emails</p><p>Create a Company email header and footer</p><p>Unattempted</p><p>You can add image as header and footer in email</p><p>notification</p><p>1) Go to notification and click the Insert Image</p><p>2) Select the image from image library or add the image</p><p>as attachment</p><p>3) Click save</p><p>4) Repeat the same at the end of notification</p><p>39. Question</p><p>While testing a Catalog Item for ordering an expensive</p><p>computer, the mandatory approval is being skipped for</p><p>requester Bob Biswas, but not for any of the other</p><p>requesters. What could explain the issue?</p><p>The manager does not have a delegate assigned</p><p>There is a business rule excluding Bob Biswas from</p><p>any approvals</p><p>The Bob Biswas user account does not have a</p><p>manager specified</p><p>Bob Biswas is a VIP</p><p>Bob Biswas does not have a delegate set up on his</p><p>account</p><p>Unattempted</p><p>Self-Explanatory</p><p>40. Question</p><p>What attributes you can manage using System Properties</p><p>> Basic Configuration UI16 ( Choose 5 answer)</p><p>Default calendar</p><p>Browser tab title</p><p>Base Theme</p><p>Module text color</p><p>Header background color</p><p>Banner Image</p><p>Unattempted</p><p>Reference: Configure logo, colors, and system defaults</p><p>for UI16</p><p>41. Question</p><p>Which module do you use, to access the full-screen view</p><p>of Connect?</p><p>Connect > Dashboard</p><p>Connect > Workspace</p><p>Connect > Connect Chat</p><p>Connect > Tools > Workspace</p><p>Connect > Agent Workspace</p><p>Unattempted</p><p>Reference: Connect Chat</p><p>42. Question</p><p>When would you use the following steps?</p><p>1. Homepage Admin > Pages</p><p>2. Right click on Homepage record</p><p>3. Select Unload Portal Page</p><p>To add a Homepage to an update set</p><p>To delete a Homepage</p><p>To publish a Homepage to the Portal</p><p>To retire a Homepage</p><p>Unattempted</p><p>Reference: Add homepage to an update set</p><p>43. Question</p><p>When using the Report Designer, it is a best practice to</p><p>make a copy of an existing report, then make modifications</p><p>to your copy of that report. When viewing the report inside</p><p>the designer, how would you make a copy of the report?</p><p>Click on the Paper icon and select Create New</p><p>Click on the down triangle and select Insert and Stay</p><p>Click on the Properties tab and select Save As</p><p>Click on Context Menu and select Insert and Stay</p><p>Click on the Funnel icon and select Create Copy</p><p>Unattempted</p><p>On the existing report, click on the dropdown icon next to</p><p>the save button. Please hit Insert and stay which creates</p><p>a new report. Then you can change the name, filter</p><p>conditions etc. as per your new requirement.</p><p>44. Question</p><p>Core tables in ServiceNow?</p><p>CMDB & Task</p><p>Task & sc_task</p><p>cmdb_ci & sc_task</p><p>Incident & Change</p><p>Unattempted</p><p>Tables that exist in the base system are</p><p>called core tables. These are created by ServiceNow and</p><p>provided with the base system. Custom tables are</p><p>created by you (users).</p><p>Base table may be a core table(as task table is base as</p><p>well as core) ,but it is not necessary that core table is</p><p>always to be a base table.</p><p>To understand the list of core tables, one should</p><p>understand concept of base, parent and child classes.</p><p>A table that exists another table is called a child class and</p><p>the table it extends is called a parent class.</p><p>Examples:</p><p>1. Task[task] table -> Child tables are Change Request,</p><p>Incident and Problem tables</p><p>2. Configuration Item [cmdb_ci] -> Database, Hardware</p><p>and Software tables</p><p>If a table is extended but itself is not extending another</p><p>table is called Base class/table</p><p>Example: The Task[task] table is such a table, making it</p><p>both the base class (not extending another table), and a</p><p>parent class (extended)</p><p>45. Question</p><p>When does Business Rules run? OR  Specify the</p><p>conditions for running Business Rules?</p><p>Before, After, Async, Display</p><p>Create, Read, Write, Delete</p><p>Insert, Update, Query, Delete</p><p>None of the Above</p><p>Unattempted</p><p>display: Use to provide client scripts access to server-side</p><p>objects. For more information, see Scripting with Display</p><p>Business Rules</p><p>before: Use to update information on the current object.</p><p>For example, a business rule containing current.state=3;</p><p>would set the State field on the current record to the</p><p>state with a Value of 3.</p><p>after: Use to update information on related objects that</p><p>need to be displayed immediately, such as GlideRecord</p><p>queries</p><p>async: Use to update information on related objects that</p><p>do not need to be displayed immediately, such as</p><p>calculating metrics and SLAs.</p><p>Order of execution of Business Rules:</p><p>Reference: Business rules When condition</p><p>46. Question</p><p>How are users and groups related</p><p>Many to Many</p><p>One to Many</p><p>One to One</p><p>Onto to Many</p><p>Unattempted</p><p>There is a many-to-many relationship between users and</p><p>groups and users and roles. ServiceNow stores these</p><p>relationships in two tables: User Roles</p><p>(sys_user_has_role) and Group Members</p><p>(sys_user_grmember)</p><p>47. Question</p><p>Which one of the following statement applies to a set of</p><p>fields when they are coalesced during an import?</p><p>If a match is not found using the coalesce fields, the</p><p>system does not create a Transform Map</p><p>If a match is found using the coalesce fields, the</p><p>system creates a new record</p><p>If a match is found using the coalesce fields, the</p><p>existing record is updated with the information being</p><p>imported</p><p>If a match is not found using the coalesce fields, the</p><p>existing record is updated with the information being</p><p>imported</p><p>Unattempted</p><p>Reference: Updating records using coalesce</p><p>48. Question</p><p>What can be used to automatically populate fields in a</p><p>form?</p><p>Template</p><p>Formatters</p><p>Assignment Rules</p><p>Reference Qualifiers</p><p>Unattempted</p><p>Templates simplify the process of submitting new</p><p>records by populating fields automatically.</p><p>Reference: Form Template</p><p>49. Question</p><p>Which of the following protects applications by identifying</p><p>and restricting access to available files and data?</p><p>Application Configuration</p><p>Access Control Rules</p><p>Verbose Log</p><p>Application Scope</p><p>Unattempted</p><p>Application scoping protects applications by identifying</p><p>and restricting access to application files and data.</p><p>Reference: Application scope</p><p>50. Question</p><p>Which helps the agents to have real-time collaboration with</p><p>others based around a Workspace task-based or</p><p>interaction-based record?</p><p>Virtual Agent</p><p>Side bar</p><p>Now Support Community</p><p>Help menu</p><p>Unattempted</p><p>With the use of Sidebars, agents can have real-time</p><p>collaboration with others based around a Workspace</p><p>task-based or interaction-based record. When you select</p><p>the Sidebar discussion icon  , the Sidebar discussion</p><p>panel appears:</p><p>Sidebar discussions facilitate the exchange of information</p><p>and knowledge to help resolve issues faster and with</p><p>higher-quality outcomes.</p><p>51. Question</p><p>How can a user raise a request for catalog items from</p><p>Virtual Agent? (Select 2)</p><p>Using a Pop-up</p><p>Using rich text labels</p><p>Answering for a set of True/False type question</p><p>Accepting an Agreement displayed</p><p>Contacting the virtual agent via an audio call</p><p>Unattempted</p><p>Virtual Agent checks that a particular catalog item passes</p><p>the has_va_support logic – this essentially checks the</p><p>catalog item for eligibility to be rendered in the bot (ie.</p><p>making sure there are no client scripts, no unsupported</p><p>variables, etc).</p><p>As VA itself cannot support checkboxes, you would have</p><p>to create a specific topic with scripting to handle the logic</p><p>(setting it to True/False based on user response).</p><p>A user can submit a request in the conversation</p><p>mode (by answering the questions in line). After the</p><p>request submission, a requested item card is displayed</p><p>with the request number as a link to the request page.</p><p>In case of a popup, Virtual Agent provides a link for the</p><p>user to submit the request in a popup without navigating</p><p>to a new tab. A non-conversational catalog item can be</p><p>rendered as a popup only if it does not have any Custom,</p><p>Custom with label, or UI Page variables.</p><p>In case of a window, Virtual Agent provides a link for the</p><p>user to submit the request in the Service Portal defined</p><p>in the sn_itsm_va.com.snc.itsm.virtualagent.portal_url</p><p>property. A non-conversational item will be rendered as a</p><p>window it has a Custom, Custom with label, or UI Page</p><p>variable.</p><p>52. Question</p><p>What are two new features in the Catalog Builder? (Select</p><p>2)</p><p>Requesting catalog items from Virtual Agent in</p><p>Service Portal</p><p>Transferring catalog items published through Catalog</p><p>Builder easily using the default update set of the</p><p>application</p><p>Configuring the default value for a question</p><p>Setting the minimum and a maximum number of</p><p>items for an order</p><p>Adding multiple images of a catalog item</p><p>Administering tables and forms visually from a single</p><p>user interface</p><p>Unattempted</p><p>Service Catalog highlights for the Tokyo release:</p><p>Configure the Catalog Builder experience for catalog item</p><p>editors.</p><p>Transfer catalog items published through Catalog Builder</p><p>easily using exclusive update sets.</p><p>Monitor aggregated catalog item data using the Service</p><p>Catalog Overview dashboard.</p><p>Request catalog items from Virtual Agent in Service</p><p>Portal in a more efficient way.</p><p>Configure the default value for a question in Catalog</p><p>Builder.</p><p>53. Question</p><p>How can administrators personalize access to applications</p><p>and modules for users and groups in the Platform to</p><p>complete their work more efficiently? (Select 3)</p><p>Create homepages and dashboards and assign</p><p>specific work to users and groups</p><p>Create a workspace with links to access the</p><p>applications and modules</p><p>Configure a custom menu</p><p>Configure sidebars with links, specific to users and</p><p>groups</p><p>Enable the user preference to specify the page that</p><p>appears when they log in to the Next Experience user</p><p>interface</p><p>Unattempted</p><p>Self – Explanatory for CSA Admins</p><p>54. Question</p><p>Which feature assists in understanding the Service Portal</p><p>user experience better?</p><p>Employee Centre Portal</p><p>Service Portal Usage Overview Dashboard</p><p>Performance Analytics</p><p>User Experience Analytics</p><p>Unattempted</p><p>User Experience Analytics for Service Portal provides</p><p>dashboard views for monitoring the key performance</p><p>indicators (KPIs) of web applications built on Service</p><p>Portal. You can use these insights to optimize your</p><p>portal.</p><p>For example, User Experience Analytics tracks when a</p><p>user orders a catalog item or views a knowledge article.</p><p>You can use this data to infer which items or articles are</p><p>the most popular among users.</p><p>55. Question</p><p>Which operation is a record type access control list</p><p>(ACL) that governs reports in dashboards and are enabled</p><p>by default?</p><p>security_admin</p><p>report_view</p><p>pa_admin</p><p>report_access</p><p>Unattempted</p><p>The report_view operation is a record type access control</p><p>list (ACL) that restricts access to reports. Only users who</p><p>have one of the required roles can view reports that</p><p>contain the restricted resource.</p><p>There are two kinds of report_view access control lists</p><p>(ACLs): report_view table ACLs and report_view field</p><p>ACLs. Report_view table ACLs prevent users from</p><p>viewing report content based on the table specified in the</p><p>ACL. Report_view field ACLs prevent users from viewing</p><p>reports that use the field specified in the ACL in the</p><p>group by, row, column or aggregation.</p><p>56. Question</p><p>Which feature converts the natural language search string</p><p>into a valid CMDB query?</p><p>MultiSource Report Builder</p><p>Intelligent Search</p><p>CMDB Data Manager</p><p>NLQ</p><p>MultiSource CMDB</p><p>Unattempted</p><p>Intelligent Search for CMDB, parses, resolves</p><p>ambiguities, and converts your search string into a valid</p><p>CMDB query. Complex search strings open fully</p><p>constructed on a canvas of CMDB Query Builder where</p><p>you can continue and refine, or run.</p><p>57. Question</p><p>Which role can administrators grant to users in order for</p><p>them to view the configuration and execution details of</p><p>only flows and subflows?</p><p>fd_read</p><p>fd_read_operations</p><p>fd_read_flows</p><p>fd_admin_designer</p><p>Unattempted</p><p>fd_read_flows : Enables a user to launch the Flow</p><p>Designer design environment to view the configuration</p><p>and execution details of flows and subflows.</p><p>Reference: User access to Flow Designer</p><p>58. Question</p><p>What are three new features of Dashboards in</p><p>ServiceNow? (Select 3)</p><p>Use scripting to limit the information in your data</p><p>visualizations</p><p>Generate new reports using Performance Analytics</p><p>Dashboards can be converted into ServiceNow</p><p>webpages</p><p>The ability to convert homepages to dashboards</p><p>The ability to retire or restore homepages as</p><p>dashboards</p><p>Run quick start tests</p><p>Unattempted</p><p>(Note: This question in the main delta exam, is asked</p><p>with two new features. But, in the answers 3 prompts</p><p>are jumbled.)</p><p>Reference: Create a dashboard version of homepage</p><p>Reference: Restore a homepage</p><p>Homepage deprecation tool</p><p>Homepages are being phased out. Use the Homepage</p><p>deprecation help tool to convert homepages to</p><p>dashboards, retire homepages, and restore retired</p><p>homepages as dashboards.</p><p>Platform Analytics Workspace</p><p>Create and view Next Experience dashboards</p><p>in the new</p><p>Platform Analytics Workspace, available in the</p><p>ServiceNow Store. The Dashboard in-line editor included</p><p>in this workspace greatly simplifies Next Experience</p><p>dashboard creation.</p><p>Quick Start Tests</p><p>Run quick start tests to verify that Dashboards works as</p><p>expected after upgrades and deployments of new</p><p>applications or integrations. If you customized</p><p>Dashboards, copy the quick start tests and configure</p><p>them for your customizations.</p><p>59. Question</p><p>When managing dependent CIs in the Platform, what</p><p>happens if the parent CI is set to retire?</p><p>The CI is added to cmdb_related_entry table</p><p>The parent CI and all its dependencies are added to</p><p>the cmdb_ci_related_retire table</p><p>The dependent CI is added to the</p><p>cmdb_dependent_ci_ledger table</p><p>All CIs and their dependencies are deleted from the</p><p>Platform</p><p>Unattempted</p><p>When a CI is set to retire, dependent CIs management</p><p>data processes attempt to cascade-update all the CIs</p><p>depending on that CI, also to retire.</p><p>When a CI is updated to retire (Life Cycle Stage is End of</p><p>Life and Life Cycle Stage Status is Retired), the system</p><p>checks all the relationship records for that CI. For any</p><p>relationship that is with a dependent CI, the system adds</p><p>the dependent CI to the [cmdb_dependent_ci_ledger]</p><p>table.</p><p>60. Question</p><p>Which Chatbot on the Now Platform allows you to send</p><p>notifications directly to Slack and Microsoft Teams users?</p><p>ChatGPT</p><p>Connect Chat</p><p>Now Notifications</p><p>Sidebar</p><p>Virtual Agent</p><p>Unattempted</p><p>You can send notifications directly to users in Slack and</p><p>Microsoft Teams via Virtual Agent on the Now Platform.</p><p>Notifications are sent to recipients as direct messages via</p><p>the Now Virtual Agent bot.</p><p>To receive notifications from Virtual Agent, users must</p><p>link their accounts to Slack or Microsoft Teams. Guest</p><p>users can‘t receive notifications.</p><p>Screenshot 1: An example of a Slack notification</p><p>(indicated by the colour bar)</p><p>Screenshot 2: An example of a Microsoft Teams</p><p>notification (indicated by coloured background)</p><p>Learn more here!</p><p>Learning Domains:</p><p>Self-Service & Automation – Virtual Agent</p><p>Platform Overview and Navigation – Platform capabilities</p><p>and services</p><p>61. Question</p><p>CMDB Data Manager is a wizard-like tool that provides a</p><p>comprehensive solution for managing configuration items.</p><p>Which of the following indicates how CMDB Data Manager</p><p>operates?</p><p>Select 2 Answers from the below options.</p><p>It rarely copes with rapid changes in a cloud-based</p><p>world.</p><p>It operates in bulk.</p><p>It helps maintain the CMDB healthy and efficient.</p><p>It can only manage small to medium CMDBs.</p><p>Unattempted</p><p>CMDB Data Manager is a policy-driven framework for</p><p>bulk management of CI life cycle operations such as</p><p>deletion and archival. The CMDB Data Manager is a</p><p>comprehensive and integrated solution that scales to</p><p>large CMDBs and copes with rapid changes in a cloud-</p><p>based world.</p><p>Large CMDBs can, over time, accumulate large amounts</p><p>of stale CIs, which can impact overall performance.</p><p>Custom mitigating solutions can be difficult to develop</p><p>and maintain and are also prone to errors. The CMDB</p><p>Data Manager is the tool where you can create, publish,</p><p>and manage policies. You can create policies to automate</p><p>and govern CI life cycle operations to help maintain the</p><p>CMDB in a healthy and efficient operational state.</p><p>In summary, CMDB Data Manager is a wizard-like tool</p><p>that provides a comprehensive solution for managing CIs</p><p>in the following ways:</p><p>It operates in bulk.</p><p>It scales to large CMDBs.</p><p>It helps maintain the CMDB healthy and efficient.</p><p>It copes with rapid changes in a cloud-based world.</p><p>Screenshot: CMDB Data Manager on the Now Platform</p><p>Learn more here!</p><p>Learning Domain: Database Management – CMDB and</p><p>CSDM</p><p>First introduced: Rome release</p><p>62. Question</p><p>Which script runs when a record is displayed, inserted,</p><p>updated, deleted or when a table is queried?</p><p>UI Policy</p><p>Data Policy</p><p>Business Rule</p><p>Client Script</p><p>Unattempted</p><p>A business rule is a server-side script that runs when a</p><p>record is displayed, inserted, updated, or deleted or</p><p>when a table is queried.</p><p>Use business rules to accomplish tasks like automatically</p><p>changing values in form fields when certain conditions</p><p>are met or to create events for email notifications and</p><p>script actions.</p><p>Diagram: Business rule processing flow</p><p>Learn more here!</p><p>Learning Domain: Data Migration and Integration –</p><p>Business Rules</p><p>63. Question</p><p>What is created by default when you create a new table?</p><p>Select 2 Answers from the below options.</p><p>Application Menu with the same name as the table</p><p>Label</p><p>Dashboard to manage the table‘s activity</p><p>A table-specific admin role</p><p>Module with the plural of the table Label</p><p>Unattempted</p><p>Administrators and application developers can create</p><p>custom tables to store application data. After creating a</p><p>table, you can modify field types and field labels.</p><p>Now Platform application subscriptions include custom</p><p>table entitlements. You can create custom tables for any</p><p>purpose up to the entitlement limit in the subscription.</p><p>Note: To minimise the existence of unneeded and</p><p>extraneous tables in an instance, don‘t overdo table</p><p>creation. Create only those tables you need to minimise</p><p>administrative tasks and shorten upgrade times. Do not</p><p>extend the [sys_choice] table. Extending the [sys_choice]</p><p>table is not supported.</p><p>When you create a new table, an Application Menu with</p><p>the same name as the table Label and a Module with the</p><p>plural of the table Label is created by default.</p><p>Screenshot 1: Creating a new table</p><p>Screenshot 2: New table is created</p><p>Learn more here!</p><p>Learning Domain: Instance Configuration –</p><p>Personalising/customising the instance</p><p>64. Question</p><p>What can be set up to auto-assign all new Hardware</p><p>category Incidents to a particular group?</p><p>Select 3 Answers from the below options.</p><p>Access Controls</p><p>Assignment rules</p><p>Business rules</p><p>UI Actions</p><p>Data lookup rules</p><p>Unattempted</p><p>Data lookup rules, assignment rules, business rules and</p><p>predictive intelligence can be used to auto-assign all new</p><p>Hardware category Incidents to a particular group.</p><p>When creating new assignment rules, remember that</p><p>business rules can take precedence over assignment</p><p>rules when they run after the assignment rule.</p><p>Data lookup rules take precedence over assignment rules</p><p>because they always run after.</p><p>Data lookup rules, assignment rules and business rules</p><p>run in the following order:</p><p>1. All ‘before‘ business rules run on a record insert with</p><p>an order value of less than 1000.</p><p>2. All ‘before‘ engines run, including assignment rules.</p><p>3. All ‘after‘ engines run, including data lookup rules.</p><p>4. All ‘before‘ business rules run on a record insert with</p><p>an order value greater than or equal to 1000.</p><p>5. All ‘after‘ business rules run on record insert.</p><p>Screenshot: Example of an Incident Assignment Rule</p><p>Learn more here!</p><p>Learning Domains:</p><p>Data Migration and Integration – Scripting in ServiceNow</p><p>Configuring Applications for Collaboration – Task</p><p>Management</p><p>65. Question</p><p>What type of relationship is recommended between</p><p>Incident and SLA tables to report on incidents resolved by</p><p>SLA per incident category?</p><p>One-to-Many</p><p>Extensions</p><p>Many-to-Many</p><p>Database Views</p><p>Unattempted</p><p>Incident SLA [incident_sla] is a database view that joins</p><p>incident to SLA (task_sla) to report on things like</p><p>incidents resolved by SLA per incident category.</p><p>Screenshot: Incident SLA database view record</p><p>Learn more here!</p><p>Learning Domains:</p><p>Database Management – Data Schema</p><p>Platform Overview and Navigation – ServiceNow</p><p>Platform Overview</p><p>Use Page numbers below</p><p>to navigate to other</p><p>practice tests</p><p>Pages: 1 2 3 4 5 6 7 8 9</p><p>10 11 12 13 14 15</p><p>Next Post →← Previous Post</p><p>We help you to</p><p>succeed in your</p><p>certification exams</p><p>We have helped over thousands of</p><p>working professionals to achieve</p><p>their certification goals with our</p><p>practice tests.</p><p>Skillcertpro</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/2/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/3/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/4/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/5/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/6/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/7/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/8/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/9/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/11/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/12/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/13/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/14/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/15/</p><p>https://skillcertpro.com/microsoft-mb-310-exam-dumps-2024/</p><p>https://skillcertpro.com/professional-google-workspace-administrator-exam-dumps/</p><p>https://www.facebook.com/Skillcertpro/</p><p>https://twitter.com/skillcertpro</p><p>https://www.facebook.com/Skillcertpro/</p><p>https://www.facebook.com/Skillcertpro/</p><p>Quick Links</p><p>ABOUT US</p><p>FAQ</p><p>BROWSE ALL</p><p>PRACTICE TESTS</p><p>CONTACT FORM</p><p>Important</p><p>Links</p><p>REFUND POLICY</p><p>REFUND REQUEST</p><p>TERMS &</p><p>CONDITIONS</p><p>PRIVACY POLICY</p><p>Privacy Policy</p><p>https://skillcertpro.com/about-us/</p><p>https://skillcertpro.com/faq/</p><p>https://skillcertpro.com/store/</p><p>https://skillcertpro.com/contact-us/</p><p>https://skillcertpro.com/refund-policy/</p><p>https://skillcertpro.com/refund-request/</p><p>https://skillcertpro.com/terms-conditions/</p><p>https://skillcertpro.com/wpautoterms/privacy-policy/</p><p>https://skillcertpro.com/wpautoterms/privacy-policy/</p>