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<p>Valentines week is here. Get FLAT 25% off on purchases of</p><p>2 or more courses. Use Coupon : VALENTINE25</p><p>/ ServiceNow / By admin</p><p>Practice Set 14</p><p>Your results are here!! for"</p><p>ServiceNow CSA Practice Test 14 "</p><p>Search for products...</p><p>All Courses </p><p>Contact Us </p><p>MY ACCOUNT </p><p>https://skillcertpro.com/category/servicenow/</p><p>https://skillcertpro.com/author/admin/</p><p>https://skillcertpro.com/</p><p>https://skillcertpro.com/</p><p>https://skillcertpro.com/store/</p><p>https://skillcertpro.com/contact-us/</p><p>https://skillcertpro.com/my-account/</p><p>35 of 50 questions answered correctly</p><p>Your time: 03:30:17</p><p>Your Final Score is : 35</p><p>You have attempted : 50</p><p>Number of Correct Questions : 35 and scored 35</p><p>Number of Incorrect Questions : 15 and Negative marks 0</p><p>Average score   68.82%</p><p>Your score   70.00%</p><p>You can review your answers by clicking on “View</p><p>Answers” option.</p><p>Important Note : Open Reference Documentation Links</p><p>in New Tab (Right Click and Open in New Tab).</p><p>Restart Test View Answers</p><p>1 2 3 4 5 6 7 8 9</p><p>10 11 12 13 14 15 16 17 18</p><p>Answered Review</p><p>19 20 21 22 23 24 25 26 27</p><p>28 29 30 31 32 33 34 35 36</p><p>37 38 39 40 41 42 43 44 45</p><p>46 47 48 49 50</p><p>1. Question</p><p>What can you leverage on the ServiceNow Platform to</p><p>eliminate scripting for a catalogue item or a variable set?</p><p>Business Rules</p><p>Verification Rules</p><p>Data Lookup Rules</p><p>Assignment Lookup Rules</p><p>Incorrect</p><p>You can eliminate scripting by leveraging data lookup</p><p>rules that can be set on any table within the current</p><p>scope.</p><p>The columns of a data lookup table contain both matcher</p><p>and setter field data. Each data lookup is a query that</p><p>searches for a row containing values that match the</p><p>matcher fields.</p><p>Note: The Run on Insert and Run on Update options are</p><p>not supported for catalogue data lookups. Other options</p><p>operate the same as for normal data lookup.</p><p>Screenshot 1: Creating a Catalog Data Lookup Rule from</p><p>the System Policy Rules</p><p>Screenshot 2: Creating a Catalog Matcher Variable</p><p>Definition to match the source variable to the matcher</p><p>table field</p><p>Learn more here!</p><p>Learning Domains:</p><p>Data Migration and Integration – Scripting in ServiceNow</p><p>Self-Service & Automation – Service Catalogue</p><p>First introduced: Quebec release</p><p>2. Question</p><p>How can you activate the Application Collaboration in</p><p>ServiceNow?</p><p>You can use the App Collaboration plugin and an</p><p>active App Engine Studio.</p><p>It is ready to use by typing collaboration in the</p><p>application navigator.</p><p>You can ask developers to activate it from the</p><p>ServiceNow Store.</p><p>You need to be an active App Engine Studio user.</p><p>Correct</p><p>Application Collaboration is available with activation of</p><p>the App Collaboration</p><p>plugin [com.glide.app_collaboration]. The App Engine</p><p>Studio must be active for you to use Collaboration.</p><p>With application collaboration, you can manage the</p><p>permissions for the collaborators who develop a platform</p><p>application. If you have the admin role, you can manage</p><p>delegated development permissions to designated</p><p>developers at the application level.</p><p>Learn more here!</p><p>Learning Domains:</p><p>Instance Configuration – Installing applications and</p><p>plugins</p><p>Data Migration and Integration – Scripting in ServiceNow</p><p>First introduced: Rome release</p><p>3. Question</p><p>Which menu can users access to display actions that</p><p>involve creating quick reports, configuring lists and</p><p>exporting data?</p><p>Record Context Menu</p><p>Column Context Menu</p><p>Value Context Menu</p><p>List Context Menu</p><p>Correct</p><p>The Column Context Menu displays actions that involve</p><p>creating quick reports, configuring lists and exporting</p><p>data.</p><p>Access the List column context menu, also called a right-</p><p>click menu, by clicking the menu icon () at the top of a list</p><p>column or by right-clicking the column heading.</p><p>Screenshot: Right-clicking a column heading to display</p><p>the list column context menu</p><p>Learn more here!</p><p>Learning Domains:</p><p>Configuring Applications for Collaboration – Lists, Filters,</p><p>and Tags</p><p>Configuring Applications for Collaboration – List and</p><p>Form anatomy</p><p>4. Question</p><p>Which of the following are the notification preferences that</p><p>users can manage?</p><p>Select 4 Answers from the below options.</p><p>Include/exclude attachments in notifications.</p><p>Apply a schedule to a notification.</p><p>Add a new channel (email address, mobile device for</p><p>push notifications, SMS, voice).</p><p>Enable/disable notifications.</p><p>Disable receipt of specific notifications.</p><p>Correct</p><p>You can set notification preferences to receive updates</p><p>via email or other channels on the content you are</p><p>following.</p><p>You can subscribe, schedule or disable a notification. You</p><p>can also turn off all notifications.</p><p>You can set up where and how you want to receive</p><p>notifications by creating a channel for email, instant</p><p>message, SMS, or voice.</p><p>Note: Users cannot manage the inclusion or exclusion of</p><p>attachments in notifications in their Notification</p><p>Preferences.</p><p>Screenshot 1: Notification preferences in UI16</p><p>Screenshot 2: Notification preferences in the Next</p><p>Experience UI</p><p>Screenshot 3: Setting up a schedule and applying filters</p><p>to a notification from Notification preferences in the Next</p><p>Experience UI</p><p>Learn more about:</p><p>Setting notification preferences in UI16</p><p>Configuring Next Experience notification preferences</p><p>Learning Domains:</p><p>Configuring Applications for Collaboration – Notifications</p><p>Platform Overview and Navigation – Next Experience</p><p>Unified Navigation</p><p>5. Question</p><p>How can you access the details of the applications that are</p><p>part of the product available on the ServiceNow Store in</p><p>the ServiceNow Products module?</p><p>Opt-in</p><p>Download</p><p>Subscribe</p><p>Favourite</p><p>Correct</p><p>You can opt-in to the required product available on</p><p>ServiceNow Store by navigating to the ServiceNow</p><p>Products module.</p><p>After opting in, you can access details of the applications</p><p>that are part of the product in the Licensed and Not</p><p>Licensed tabs.</p><p>Opt-in and opt-out require you to authenticate with your</p><p>HI credentials.</p><p>Screenshot 1: Accessing the ServiceNow Products</p><p>module</p><p>Screenshot 2: Accessing the details of an application that</p><p>is available on the ServiceNow Store</p><p>Screenshot 3: The Opt-in option for the Platform</p><p>Analytics Experience product</p><p>Screenshot 4: Selecting the Opt-in option a ServiceNow</p><p>Store product</p><p>Learn more here!</p><p>Learning Domains:</p><p>Instance Configuration – Installing applications and</p><p>plugins</p><p>Platform Overview and Navigation – ServiceNow</p><p>Platform Overview</p><p>First introduced: Paris release</p><p>6. Question</p><p>(Tokyo) When a CI is set to retire, dependent CIs</p><p>management data processes attempt to cascade-update all</p><p>the CIs depending on that CI to retire.</p><p>What table are the dependent CIs added to when a parent</p><p>CI is set to retire?</p><p>cmdb_ci_related_retire</p><p>cmdb_dependent_ci_extra_rels_config</p><p>cmdb_dependent_ci_ledger</p><p>cmdb_related_entry</p><p>cmdb_dependent_ci_class_exclusion</p><p>Correct</p><p>A life cycle update for a CI affects its dependent CIs. For</p><p>example, when the CI that a dependent CI depends on is</p><p>deleted, the dependent CI becomes orphan with no</p><p>further use. To maintain the integrity and health of the</p><p>CMDB, the system applies cascade-cleanup processes to</p><p>dependent CIs that are affected by a life cycle update.</p><p>When a CI is set to retire, dependent CIs management</p><p>data processes attempt to cascade-update all the CIs</p><p>depending on that CI also to retire.</p><p>When a CI is updated to retire (Life Cycle Stage is ‘End of</p><p>Life’ and Life Cycle Stage Status is ‘Retired’), the system</p><p>checks all the relationship records for that CI. For any</p><p>relationship with a dependent CI, the system adds the</p><p>dependent CI to the [cmdb_dependent_ci_ledger]</p><p>table. Those CIs are set as being ready to retire using the</p><p>CMDB Data Manager upon approval.</p><p>For example, if a Linux Server is retired and set with the</p><p>end of life, the assumption is that if the server is no</p><p>longer operational, then applications which depend on it</p><p>shouldn’t be operational either.</p><p>You can activate the Cleanup Orphan CIs scheduled job</p><p>to perform a one-time cascade-cleanup of orphan</p><p>dependent CIs across the CMDB. The Cleanup Orphan</p><p>CIs scheduled job checks throughout the entire CMDB to</p><p>identify any orphan dependent CIs. These CIs are then</p><p>processed</p><p>in the same manner that CIs that are cascade-</p><p>deleted are processed. CIs that are ready to be deleted</p><p>are added to the CMDB Dependent CI Ledger</p><p>[cmdb_dependent_ci_ledger] table.</p><p>Screenshot 1: Creating a CMDB Data Management</p><p>policy to retire a parent CI (i.e. Linux Server)</p><p>Screenshot 2: A CMDB Data Management Task with a</p><p>retire type policy</p><p>Screenshot 3: A dependent CI entry in the CMDB</p><p>Dependent CI Ledger table when the parent CI (i.e. Linux</p><p>Server) is set to retire</p><p>Learn more here!</p><p>Learning Domain: Database Management – CMDB and</p><p>CSDM</p><p>First introduced: Tokyo release</p><p>7. Question</p><p>Which reporting feature is described by the following?</p><p>Clicking on a report section displays a subset of the</p><p>report‘s data in a new report.</p><p>Dashboard</p><p>Sharing</p><p>Widget</p><p>On-demand report</p><p>Drilldown</p><p>Incorrect</p><p>When a Drilldown report is created, users can click on a</p><p>report section to display a subset of the report‘s data in</p><p>the form of a new report.</p><p>You can drill down within a report to visualise a subset of</p><p>its data. For example, you can click on the critical section</p><p>of a report sorted by priority to view the categories of</p><p>those critical incidents.</p><p>Note 1: You can only drill down to data in the same table</p><p>as the report. The following report types do not support</p><p>the drilldown feature:</p><p>list</p><p>histogram</p><p>calendar</p><p>control</p><p>box</p><p>trendbox</p><p>Note 2: Drilling down is not available on charts added to</p><p>forms and charts embedded as iframes.</p><p>Note 3: You can define any number of drilldown levels for</p><p>a report.</p><p>Note 4: Drilldown reports do not export to PDF.</p><p>Screenshot 1: Drilldown example with two report types</p><p>Screenshot 2: Drilldown example with two levels</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for</p><p>Collaboration – Reporting, Dashboards, and Performance</p><p>Analytics</p><p>8. Question</p><p>What action is recommended when you want to perform</p><p>system maintenance?</p><p>Mark logged in users inactive.</p><p>Lockout logged in users.</p><p>Impersonate logged in users.</p><p>Terminate logged in users‘ sessions.</p><p>Correct</p><p>The Now Platform provides the ability to view and</p><p>terminate individual user sessions, lock out users from</p><p>the system, and make users inactive.</p><p>Terminating a specific user session effectively logs that</p><p>user out of the next transaction, usually the next browser</p><p>click.</p><p>Use the terminate sessions feature when you want to</p><p>perform system maintenance.</p><p>Locking a user out of the system means the user can no</p><p>longer log in or generate any actions from any email</p><p>messages that the user sends to the instance.</p><p>Locking out users also terminates their user sessions.</p><p>Making a user inactive means that the user does not</p><p>show up in any fields that reference active users on the</p><p>User table.</p><p>—————-</p><p>Follow these steps to terminate a specific user session:</p><p>1. Navigate to User Administration > Logged in users.</p><p>You can only see users who are logged into the same</p><p>application node as you. If the Active field on a user</p><p>record value is false, the user is logged in but not</p><p>currently running a transaction. Most users appear</p><p>inactive at any given time.</p><p>2. Select the session you want to end.</p><p>3. Click Lock Out Session.</p><p>The session is terminated, and the user is redirected to</p><p>the login page at the next attempted transaction. The</p><p>user is not locked out. Multiple user sessions may be</p><p>associated with one user. Terminating a user session</p><p>only affects the specific session.</p><p>Screenshot: Terminating a logged-in user‘s session by</p><p>locking out the session</p><p>Learn more here!</p><p>Learning Domains:</p><p>Database Management – Application / Access Control</p><p>Platform Overview and Navigation – The ServiceNow</p><p>Instance</p><p>9. Question</p><p>Different form templates can be applied to a form by</p><p>accessing the _______.</p><p>Template editor</p><p>Template creator</p><p>Template bar</p><p>Toggle template views</p><p>Incorrect</p><p>The Template Bar allows users to select different</p><p>templates to apply to the form.</p><p>Use the template bar to apply, edit, and create</p><p>templates.</p><p>The template bar appears at the bottom of the form.</p><p>Click a template, which appears in blue text, to apply</p><p>them to the form.</p><p>Use the buttons to the right to add, edit, and access the</p><p>complete list of templates.</p><p>Screenshot: Selecting Toggle Template Bar on an</p><p>Incident form to apply an existing template</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for</p><p>Collaboration – Form templates and saving options</p><p>10. Question</p><p>What editor is used by knowledge authors to apply</p><p>predefined formats, code snippets, table of contents, and</p><p>find or replace text for a knowledge article?</p><p>JavaScript</p><p>CSS</p><p>HTML</p><p>Plain</p><p>Incorrect</p><p>You can improve the readability and usefulness of</p><p>knowledge articles by formatting the article text using</p><p>the HTML editor.</p><p>The HTML editor available in knowledge articles uses the</p><p>built-in TinyMCE editor.</p><p>The text formatting is preserved when the content is</p><p>displayed on a portal.</p><p>The HTML toolbar within the HTML editor contains an</p><p>array of icons that enable you to edit and format your</p><p>knowledge article‘s body text.</p><p>You can also use the HTML Editor to add images, links,</p><p>audio, and video to the knowledge article.</p><p>You can perform the following functions using the HTML</p><p>editor available in knowledge articles:</p><p>Spell check as you type in the Article body section of a</p><p>knowledge article.</p><p>The HTML editor automatically checks spelling as you</p><p>type and underlines spelling and grammar mistakes in</p><p>red.</p><p>View the style applied to the selected text and the word</p><p>count from the HTML editor‘s bottom pane.</p><p>Apply formatting.</p><p>Paste without formatting.</p><p>Insert tables and modify cells, rows and columns of a</p><p>table.</p><p>Include HTML content. 8) Insert or edit a code snippet.</p><p>Insert a basic table of contents at the cursor‘s current</p><p>position.</p><p>Find and replace text.</p><p>Revert changes that you have made during the current</p><p>session of content editing.</p><p>Screenshot: Using HTML editor to write a knowledge</p><p>article with a JavaScript code</p><p>Learn more here!</p><p>Learning Domains:</p><p>Self-Service & Automation – Knowledge Management</p><p>Instance Configuration – Common user interfaces in the</p><p>Platform</p><p>First introduced: Paris release</p><p>11. Question</p><p>(Tokyo) What application enables you to understand user</p><p>web and mobile experiences by visualising your metrics</p><p>and interactions through an interactive dashboard?</p><p>Self-Service Analytics</p><p>Performance Analytics</p><p>Predictive Intelligence</p><p>User Experience Analytics</p><p>Correct</p><p>The ServiceNow User Experience Analytics</p><p>application enables you to understand user web and</p><p>mobile experiences by visualising your metrics and</p><p>interactions through an interactive dashboard.</p><p>You can also track user experience analytics for</p><p>authenticated users by default to better understand the</p><p>Service Portal user experience and identify how to</p><p>improve it.</p><p>The User Experience Analytics for Service Portal provides</p><p>dashboard views for monitoring the key performance</p><p>indicators (KPIs) of web applications built on the Service</p><p>Portal. You can use these insights to optimise your</p><p>portal.</p><p>For example, User Experience Analytics tracks when a</p><p>user orders a catalogue item or views a knowledge</p><p>article. You can use this data to infer which items or</p><p>articles are the most popular among users.</p><p>Note: The Service Portal Analytics plugin</p><p>(com.glide.service-portal.analytics) is activated by default,</p><p>and User Experience Analytics tracking for portals is on</p><p>by default.</p><p>Screenshot 1: The User Experience Analytics overview</p><p>dashboard</p><p>Screenshot 2: The User Experience Analytics dashboard</p><p>for Service Portal</p><p>Learn more here!</p><p>Learning Domains:</p><p>Configuring Applications for Collaboration – Reporting,</p><p>Dashboards, and Performance Analytics</p><p>Platform Overview and Navigation – Platform capabilities</p><p>and services</p><p>First introduced: Tokyo release</p><p>12. Question</p><p>What do you select to personalise the system settings of</p><p>the Now Platform user interface?</p><p>Gear icon</p><p>Magnifying glass icon</p><p>Question mark icon</p><p>Logo</p><p>Correct</p><p>You can define system settings to customise the UI for</p><p>yourself.</p><p>The gear icon (), located within the banner frame,</p><p>displays the system settings pop-up window.</p><p>Screenshot: Navigating to System Settings by</p><p>selecting</p><p>the gear icon within the banner frame</p><p>Learn more here!</p><p>Learning Domains:</p><p>Instance Configuration – Personalising/customising the</p><p>instance</p><p>Instance Configuration – Common user interfaces in the</p><p>Platform</p><p>13. Question</p><p>Which of the following describes creating a field on a table</p><p>with Form Designer?</p><p>From the Fields tab, drag the field onto the form and</p><p>configure the field.</p><p>From the Fields tab, drag the Fields type onto the</p><p>form and configure the field.</p><p>Double-click Insert a new row... in the form to enter</p><p>details for the new field.</p><p>Click the New Field button in the form section and</p><p>configure the field.</p><p>From the Field Types tab, drag the field type onto the</p><p>form and configure the field.</p><p>Correct</p><p>With form design, you can accomplish the same tasks as</p><p>form layout in a graphical tool called the form designer.</p><p>You can also access field properties and add information</p><p>from macros or previously scripted UI elements.</p><p>The field navigator allows you to manage fields on the</p><p>form. It contains the following elements:</p><p>Filter: Allows text search on the currently selected tab.</p><p>Fields: Displays a list of existing fields you can add to the</p><p>current form.</p><p>Field Types: Displays a list of field types you can add to</p><p>the current form. Adding a field type to the form layout</p><p>creates fields in the selected table when the form layout</p><p>is saved.</p><p>You can use the Field Types tab to create fields in a table</p><p>while adding them to the form.</p><p>Form sections do not have New Field buttons.</p><p>You can use the Fields tab to add existing fields to the</p><p>form.</p><p>Insert a new row… is used in the Columns form section</p><p>of the Tables table to create fields.</p><p>Screenshot 1: Accessing the Form Designer from an</p><p>Incident form</p><p>Screenshot 2: Using the Form Designer to add a field to</p><p>the Default view of the Incident form</p><p>Screenshot 3: The field navigator</p><p>Screenshot 4: Form layout</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for</p><p>Collaboration – Advanced Form Configuration</p><p>14. Question</p><p>What aspects of the Service Catalog application can a</p><p>Catalog Administrator manage?</p><p>Select 3 Answers from the below options.</p><p>Categories</p><p>Catalogs</p><p>Scripting functions</p><p>Business Rules</p><p>Catalog Item</p><p>Correct</p><p>Users with the Catalog Administrator [catalog_admin]</p><p>role can manage the Service Catalog application,</p><p>including catalogs, categories and items, but not</p><p>including scripting functions available to administrators</p><p>[admin].</p><p>Screenshot: A Catalog Administrator view on the Catalog</p><p>Administration modules</p><p>Learn more here!</p><p>Learning Domain: Self-Service & Automation – Service</p><p>Catalogue</p><p>15. Question</p><p>What is mandatory to select when importing Microsoft</p><p>Word documents as knowledge articles?</p><p>Category</p><p>Knowledge Base</p><p>Publish</p><p>Short Description</p><p>Correct</p><p>Selecting the Knowledge Base is mandatory when</p><p>importing Microsoft Word documents as knowledge</p><p>articles into a knowledge base.</p><p>You need the Can Contribute access to at least one</p><p>active knowledge base, and the required role</p><p>is knowledge.</p><p>Screenshot: Importing a sample word document into a</p><p>Knowledge Base</p><p>Learn more here!</p><p>Learning Domains:</p><p>Self-Service & Automation – Knowledge Management</p><p>Database Management – Importing Data</p><p>16. Question</p><p>How can one user temporarily become another user for</p><p>testing purposes?</p><p>Open User Administration > Users, select a user, and</p><p>click the Impersonate User related link.</p><p>Open the User menu and select the Impersonate</p><p>User menu item. Select a user to impersonate.</p><p>Open the User menu and select the Elevate Roles</p><p>menu item. Select a user to impersonate.</p><p>Open User Administration > Impersonate User and</p><p>select a user to impersonate.</p><p>Select a user to impersonate with the User Picker in</p><p>the banner.</p><p>Correct</p><p>Administrators can impersonate other authenticated</p><p>users for testing purposes and view impersonation logs.</p><p>When impersonating another user, the administrator has</p><p>access to exactly what that user can access in the</p><p>system, including the same menus and modules. The</p><p>instance records anything the administrator does while</p><p>impersonating another user as having been done by that</p><p>user.</p><p>A user can temporarily become another user for testing</p><p>purposes by Impersonating users from the User menu.</p><p>Ensure you properly log out and log in after the</p><p>impersonation is completed. When you attempt to</p><p>impersonate a locked or inactive user, the system forces</p><p>a logout after you generate an event or click a link. All</p><p>changes made while using impersonation affect the</p><p>current session.</p><p>Screenshot: Impersonating a user for testing purposes</p><p>Learn more here!</p><p>Learning Domains:</p><p>Platform Overview and Navigation – ServiceNow</p><p>Platform Overview</p><p>Platform Overview and Navigation – Next Experience</p><p>Unified Navigation</p><p>17. Question</p><p>Which solution is NOT a best practice when configuring</p><p>Assignment Rules or Predictive Intelligence?</p><p>Setting a User based on Category and Subcategory.</p><p>Setting an Assignment group and User based on the</p><p>Short description.</p><p>Setting an Assignment group and User based on</p><p>Category and Subcategory.</p><p>Setting an Assignment group based on Category and</p><p>Subcategory.</p><p>Setting an Assignment group based solely on</p><p>Subcategory (Category = None).</p><p>Correct</p><p>When configuring Assignment Rules or Predictive</p><p>Intelligence, it is best practice to:</p><p>Setting an Assignment group and User based on</p><p>Category and Subcategory,</p><p>Setting a User based on Category and Subcategory,</p><p>Setting an Assignment group and User based on the</p><p>Short description, and</p><p>Setting an Assignment group based on Category and</p><p>Subcategory.</p><p>You should not set an Assignment group based solely on</p><p>Subcategory (Category = None). The customer will not</p><p>see the Subcategory with a Category set to None.</p><p>Screenshot: Example of an Assignment rule for High</p><p>Priority Incidents based on Priority and Category</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for</p><p>Collaboration – Task Management</p><p>18. Question</p><p>How do end-users typically access the service catalogue</p><p>when using the Service Portal?</p><p>Under System Status</p><p>Under Request Something</p><p>In the Knowledge Base</p><p>In the Community</p><p>Correct</p><p>When using the Service Portal, end-users typically access</p><p>the service catalogue by clicking on Request Something.</p><p>Screenshot: Selecting Request Something on the</p><p>Service Portal homepage to access the service</p><p>catalogues</p><p>Learn more here!</p><p>Learning Domains:</p><p>Self-Service & Automation – Service Catalogue</p><p>Instance Configuration – Common user interfaces in the</p><p>Platform</p><p>19. Question</p><p>What do you use to set values for the mandatory fields</p><p>that are not in the import spreadsheet?</p><p>For example, when data is imported into the Choice table</p><p>for Categories and Subcategories.</p><p>Map</p><p>Target field</p><p>Coalesce</p><p>Source script</p><p>Correct</p><p>You can map fields in several ways depending on the</p><p>import circumstances and whether data must be</p><p>transformed before loading onto a production table.</p><p>It is also important to note that any import operation may</p><p>require taking advantage of multiple mapping methods.</p><p>These methods can be readily used in conjunction with</p><p>one another.</p><p>When data is imported into the Choice table, each field</p><p>must be set. If the import spreadsheet contains only</p><p>columns for Category and Subcategory, other fields must</p><p>be populated using a Source Script to set values.</p><p>Source script is also used to set values for the mandatory</p><p>fields that are not in the import spreadsheet (e.g. when</p><p>data is imported into the Choice table for Categories and</p><p>Subcategories).</p><p>You may want to use a source script instead of the</p><p>Source field when:</p><p>The source value is not in the format for the mapped</p><p>target value.</p><p>You want to look up a value before mapping to the target</p><p>field.</p><p>The source value must be computed from multiple fields.</p><p>You need to create a compounded or calculated coalesce</p><p>value in the target field.</p><p>Screenshot 1: Example of using Source Script in a Field</p><p>Map record as part of the import process</p><p>Screenshot 2: Example of a source script that computes</p><p>the value of the user_name field when it is blank in the</p><p>source</p><p>Learn more about:</p><p>Field map script variables</p><p>Source</p><p>script as a mapping option</p><p>Learning Domain: Database Management – Importing</p><p>Data</p><p>20. Question</p><p>What visualisation types allow you to add multiple data</p><p>sources of the same type in the UI Builder?</p><p>Select 2 Answers from the below options.</p><p>Single Score</p><p>Pie and donuts</p><p>Bars</p><p>Time Series</p><p>Incorrect</p><p>You can add multiple data sources of the same type</p><p>for Time Series (including Area, Column, Line, Stepline,</p><p>and Spline) and Bar (including Horizontal bar and Vertical</p><p>bar) visualisations.</p><p>You can change data visualisation types via a drop-down</p><p>in the configuration panel to preview different data</p><p>visualisation types.</p><p>Time Series visualisations show data over time. All time</p><p>series visualisation types share configuration options.</p><p>They differ in the use case, depending on whether you</p><p>want to emphasize data trends or the differences</p><p>between individual data points.</p><p>Bar visualisations enable you to compare scores across</p><p>data dimensions. Horizontal and vertical bar visualisation</p><p>types are available. They share all configuration options.</p><p>In general, you can use horizontal bars for nominal or</p><p>categorical data and vertical bars for ordinal or sequential</p><p>data.</p><p>Screenshot: Adding multiple data sources for a time</p><p>series visualisation</p><p>Learn more here!</p><p>Learning Domains:</p><p>Configuring Applications for Collaboration – Reporting,</p><p>Dashboards, and Performance Analytics</p><p>Instance Configuration – Common user interfaces in the</p><p>Platform</p><p>21. Question</p><p>What application allows you to create or edit a catalogue</p><p>item using a visual and guided experience along with</p><p>specified restrictions?</p><p>Catalog Builder</p><p>Process Automation Designer</p><p>Maintain Items</p><p>Flow Designer</p><p>Correct</p><p>You can create or edit a catalogue item (catalogue item or</p><p>record producer) using a visual and guided experience</p><p>along with specified restrictions.</p><p>The Catalog Builder experience enables you to delegate</p><p>the creation and maintenance of the catalogue.</p><p>You can also create a template that you can use to create</p><p>catalogue items.</p><p>While creating the template, you can specify values or</p><p>restrictions for items created using the template, for</p><p>example, restrictions to catalogues, categories, variable</p><p>types, and portal settings.</p><p>Process Automation Designer is not used to create or</p><p>edit a catalogue item. Other options in the question do</p><p>not provide a guided experience.</p><p>Screenshot 1: Opening a catalogue item in the Catalog</p><p>Builder</p><p>Screenshot 2: Inserting a new question for a catalogue</p><p>item in the Catalog Builder</p><p>Learn more here!</p><p>Learning Domain: Self-Service & Automation – Service</p><p>Catalogue</p><p>First introduced: Quebec release</p><p>22. Question</p><p>What dictionary attribute do you use to list all the columns</p><p>you want visible on a reference field’s drop-down list?</p><p>ref_ac_order_by</p><p>ref_ac_columns_search</p><p>ref_ac_columns</p><p>ref_auto_completer</p><p>Correct</p><p>ref_ac_columns attribute is used to list all the columns</p><p>you want visible on a reference field’s drop-down list on a</p><p>task form. ref_ac_columns specifies the list of reference</p><p>table columns to display. You should separate column</p><p>names with a semi-colon.</p><p>Here are some other dictionary attributes:</p><p>ref_auto_completer specifies the name of the client-side</p><p>JavaScript class that creates the drop-down auto-</p><p>completion choices.</p><p>ref_ac_columns_search enables auto-complete to match</p><p>the text in the columns listed in</p><p>the ref_ac_columns attribute. Set this attribute to true to</p><p>allow the auto-complete to match the text in all reference</p><p>field columns. By default (or when this attribute is false),</p><p>auto-complete only matches the text in the display value</p><p>column.</p><p>ref_ac_order_by specifies the reference table column that</p><p>sorts the auto-completion choices.</p><p>Screenshot 1: The ref_ac_columns attribute on a</p><p>reference field on the [task] table</p><p>Screenshot 2: The Attributes related list for a dictionary</p><p>entry that lists the ‘Reference auto completer columns‘</p><p>attribute</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for</p><p>Collaboration – Advanced Form Configuration</p><p>23. Question</p><p>How can you quickly reference the most frequently used</p><p>articles in Service Portal?</p><p>By rating them or marking them as helpful</p><p>By creating a shortcut link for them</p><p>By marking them as favorites</p><p>By flagging them</p><p>Incorrect</p><p>You can quickly reference the most frequently used</p><p>articles in Service Portal by marking them as favorites.</p><p>You can access favourite articles quickly in the service</p><p>portal from a My Favorites menu item in the portal</p><p>header.</p><p>Screenshot 1: Enabling favorites on the default Service</p><p>Portal</p><p>Screenshot 2: Accessing my favorite articles on the</p><p>Service Portal</p><p>Learn more here!</p><p>Learning Domain: Self-Service & Automation –</p><p>Knowledge Management</p><p>First introduced: Rome release</p><p>24. Question</p><p>(Tokyo) End users without roles who visit a full platform</p><p>URL are redirected to a portal.</p><p>What is the default portal for new (zBoot) instances?</p><p>Employee Center</p><p>Knowledge Portal</p><p>Service Workspace Portal</p><p>Instance Security Center</p><p>Correct</p><p>For new (zBoot) instances, Employee Center is the</p><p>default portal. For upgrade instances, Service Portal</p><p>remains the default portal.</p><p>End users without roles who visit a full platform URL are</p><p>redirected to the Employee Center portal. Users without</p><p>roles who access a URL with the /sp suffix are directed</p><p>to Service Portal.</p><p>ServiceNow Employee Center portal is a standard multi-</p><p>department, dynamic portal for service delivery and</p><p>employee engagement.</p><p>Screenshot: ServiceNow Employee Center portal</p><p>Learn more here!</p><p>Learning Domains:</p><p>Platform Overview and Navigation – The ServiceNow</p><p>Instance</p><p>Platform Overview and Navigation – ServiceNow</p><p>Platform Overview</p><p>First introduced: Tokyo release</p><p>25. Question</p><p>Which feature enables you to maintain a unified content</p><p>categorisation across different content types, such as</p><p>catalogue items, knowledge articles, and community</p><p>posts?</p><p>Record Producer</p><p>User Criteria</p><p>Social Q&A</p><p>Taxonomy</p><p>Knowledge Block</p><p>Correct</p><p>The taxonomy feature enables you to link an article to</p><p>one or more topics from multiple taxonomies. It also</p><p>helps you maintain a unified content categorisation</p><p>across content types such as catalogue items, knowledge</p><p>articles, and community posts.</p><p>Content Taxonomy is the application that provides the</p><p>data model or the topic hierarchy and the taxonomy</p><p>management (content authoring) capabilities for the</p><p>unified taxonomy. The content types mapped by default</p><p>are requests, articles, quick links, and employee</p><p>communications. Once the plugin is downloaded, this</p><p>mapping will be visible as part of the content taxonomy</p><p>app in the platform.</p><p>Screenshot: The Content Taxonomy Data Model showing</p><p>a unified content categorisation across different content</p><p>types</p><p>Learn more here!</p><p>Learning Domain: Self-Service & Automation –</p><p>Knowledge Management</p><p>First introduced: Rome release</p><p>26. Question</p><p>(Tokyo) Which of the following can you do using the</p><p>Catalog Builder?</p><p>Select 3 Answers from the below options.</p><p>Set the minimum and the maximum number of items</p><p>for an order.</p><p>Configure the default value for a question in Catalog</p><p>Builder.</p><p>Add, remove or update multiple images of a</p><p>catalogue item.</p><p>Transfer catalogue items published through Catalog</p><p>Builder using exclusive update sets.</p><p>Administer tables and forms visually from a single</p><p>user interface.</p><p>Configure the Catalog Builder so catalogue item</p><p>editors can enter custom details.</p><p>Incorrect</p><p>Here are some of the feature highlights for the Catalog</p><p>Builder:</p><p>1. You can configure the Catalog Builder experience for</p><p>catalogue item editors.</p><p>2. You can easily transfer catalogue items published</p><p>through Catalog Builder using exclusive update sets.</p><p>3. You can configure the default value for a question in</p><p>Catalog Builder, so it is set when users open a catalogue</p><p>item form.</p><p>You can add a step, section, or question to the Catalog</p><p>Wizard so catalogue item editors can enter custom</p><p>details while creating catalogue items.</p><p>You can easily transfer catalogue items published</p><p>through Catalog Builder from one instance to another by</p><p>using update sets that are automatically and exclusively</p><p>created for the catalogue item. For example, you can</p><p>transfer catalogue items created by a business user from</p><p>a non-production to a production instance.</p><p>You can specify a question the requester should answer</p><p>before submitting the catalogue item. You enter the</p><p>default value for the question in the Default value field of</p><p>the Default value tab. The default value specified is pre-</p><p>selected as the answer to the question when you open</p><p>the catalogue item form for the item.</p><p>Note: This tab is available for the following question</p><p>subtypes:</p><p>Single-line</p><p>Multi-line</p><p>Yes/No</p><p>Dropdown (fixed values)</p><p>Dropdown (values from a table)</p><p>Record reference</p><p>Radio</p><p>Date</p><p>Date &Time</p><p>Multi-select</p><p>Screenshot 1: List of Service Catalog Wizards with</p><p>different producers</p><p>Screenshot 2: The Catalog Wizard for the Catalog Item</p><p>Builder</p><p>Screenshot 3: Searching for ‘CB___’ update set for a</p><p>catalogue item transfer</p><p>Screenshot 4: Editing the Urgency question on the</p><p>‘Create Incident’ form in the Catalog Builder</p><p>Screenshot 5: Setting a default value for the Urgency</p><p>question in the Catalog Builder</p><p>Learn more about:</p><p>Configurable Catalog Builder</p><p>Transferring catalogue items using update sets</p><p>Default value configuration in Catalog Builder</p><p>Catalog Builder</p><p>Learning Domain: Self-Service & Automation – Service</p><p>Catalogue</p><p>First introduced: Tokyo release</p><p>27. Question</p><p>What does Lane Filter in Visual Task Board enable you to</p><p>create for cards with empty values, such as cards with no</p><p>assignees?</p><p>A separate lane</p><p>A new card</p><p>A separate board</p><p>A new filter</p><p>Correct</p><p>Lane Filter enables you to create a separate lane for</p><p>cards that contain empty values.</p><p>For example, you can filter cards with no assignees on a</p><p>board so that you can view them in a separate lane.</p><p>This can be applied to both horizontal swimlanes and</p><p>vertical lanes.</p><p>Screenshot: A separate lane is created for Incidents with</p><p>an empty assignment group in the Visual Task Board</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for</p><p>Collaboration – Visual Task Boards (VTBs)</p><p>First introduced: Paris release</p><p>28. Question</p><p>(Tokyo) What can agents do with the Sidebar feature in the</p><p>Next Experience UI?</p><p>Select 2 Answers from the below options.</p><p>Have real-time collaboration with others from a</p><p>Workspace interaction-based record.</p><p>Communicate with the caller/requester directly.</p><p>Broadcast a text message or initiate a conference call</p><p>with other agents.</p><p>Create, open and search for discussions about their</p><p>work.</p><p>Integrate with other Workspaces to display related</p><p>records.</p><p>Correct</p><p>You can create Sidebar discussions on interaction records</p><p>from Next Experience‘s Core UI.</p><p>Using Sidebar, agents can have real-time collaboration</p><p>with others based around a Workspace task-based or</p><p>interaction-based record. This allows agents to create,</p><p>open, and search for discussions about their work. These</p><p>Sidebar discussions facilitate the exchange of information</p><p>and knowledge to help resolve issues faster and with</p><p>higher-quality outcomes.</p><p>An agent can initiate a group discussion from a task-</p><p>based record or interaction-based record. The agent</p><p>enters preliminary information and context for the</p><p>discussion and adds subject matter experts to help.</p><p>Note: It is not a best practice to communicate with the</p><p>caller/requester via the Sidebar discussion.</p><p>Screenshot 1: Starting a Sidebar discussion from an</p><p>Interaction record</p><p>Screenshot 2: Using the Sidebar discussion on an</p><p>Interaction record to engage other agents</p><p>Learn more here!</p><p>Learning Domain: Instance Configuration – Common</p><p>user interfaces in the Platform</p><p>First introduced: Tokyo release</p><p>29. Question</p><p>When using Form Designer, icons presented on each field</p><p>include which of the following?</p><p>Select 3 Answers from the below options.</p><p>Edit icon</p><p>Reference icon</p><p>Field icon</p><p>Remove icon</p><p>Handle icon</p><p>Incorrect</p><p>When using Form Designer,</p><p>the Handle, Remove and Edit icons are presented on</p><p>each field.</p><p>Screenshot: Field icons on the Form Design</p><p>Learn more here!</p><p>Learning Domains:</p><p>Configuring Applications for Collaboration – Form</p><p>Configuration</p><p>Instance Configuration – Common user interfaces in the</p><p>Platform</p><p>30. Question</p><p>Which of the following tabs are available by default for a</p><p>submitted request on the Standard ticket page in Service</p><p>Portal?</p><p>Select 2 Answers from the below options.</p><p>Attachments</p><p>Activity</p><p>Variable editor</p><p>Variable summarizer</p><p>Correct</p><p>By default, the Activity and Attachments tabs are</p><p>available for a submitted request on the Standard ticket</p><p>page in Service Portal.</p><p>If configured, this section displays the following types of</p><p>tabs for a submitted request:</p><p>Activity</p><p>Attachments</p><p>Variable editor</p><p>Variable summarizer</p><p>Custom tab</p><p>Screenshot: Example of Standard ticket page for an</p><p>incident with Activity and Attachments tabs</p><p>Learn more here!</p><p>Learning Domain: Instance Configuration – Common</p><p>user interfaces in the Platform</p><p>First introduced: Paris release</p><p>31. Question</p><p>What sections on the Reports page allow you to see the</p><p>different audiences and their visibility on the reports?</p><p>Select 4 Answers from the below options.</p><p>All</p><p>Team</p><p>Department</p><p>Global</p><p>Group</p><p>My reports</p><p>Incorrect</p><p>You can view a list of reports and create reports from the</p><p>Reports list. You can sort and filter the search results</p><p>using the standard report list controls, such as by clicking</p><p>tabs, column headings, or the favourites icon. You can</p><p>also select the gear icon next to the ‘Create a report’</p><p>button to configure the columns displayed in the Reports</p><p>list.</p><p>You can filter the Reports list based on the audiences</p><p>with the following tabs:</p><p>My reports: Reports that you created.</p><p>Group: Reports that have been shared with you and with</p><p>the groups you are a member of.</p><p>Global: Reports that are available to everyone.</p><p>All: All reports you have access to (Global, Group, and My</p><p>reports).</p><p>Screenshot: Different sections on the Reports page</p><p>based on the audiences</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for</p><p>Collaboration – Reporting, Dashboards, and Performance</p><p>Analytics</p><p>32. Question</p><p>Which of the following is true about assigning a task?</p><p>Select 2 Answers from the below options.</p><p>Tasks created through email are routed to the Service</p><p>Desk.</p><p>Upon assignment, all members of the assignment</p><p>group receive an email notification.</p><p>Tasks are automatically routed to an assignment</p><p>group.</p><p>The ‘Assigned to‘ value is limited to the selected</p><p>assignment group.</p><p>Incorrect</p><p>Tasks are not automatically routed to an assignment</p><p>group unless some assignment rules are set up.</p><p>Also, not all tasks created through email are routed to the</p><p>Service Desk.</p><p>The instance can automatically assign a task to a user or</p><p>group based on pre-defined conditions using data lookup</p><p>and assignment rules.</p><p>The Assignment rules module allows you to</p><p>automatically set a value in</p><p>the assigned_to and assignment_group fields when a set</p><p>of conditions occurs.</p><p>An assignment rule must also meet these additional</p><p>criteria to run:</p><p>The task record has been created or updated.</p><p>Assignment rules do not apply to unsaved changes on a</p><p>form.</p><p>The task record must be unassigned. The record cannot</p><p>have an existing value for either</p><p>the assigned_to or assignment_group fields. Assignment</p><p>rules cannot overwrite existing assignments (including</p><p>assignments set by a default value or a previously run</p><p>assignment rule).</p><p>The assignment rule is the first rule that matches the</p><p>table and conditions. If more than one assignment rule</p><p>matches the conditions, only the rule with the lowest</p><p>order value runs.</p><p>Screenshot 1: The ‘Assigned to‘ values are limited to the</p><p>selected assignment group</p><p>Screenshot 2: All members of the assignment group</p><p>receive an email notification</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for</p><p>Collaboration – Task Management</p><p>33. Question</p><p>Which section on the catalogue item variable form enables</p><p>you to add instructions or help text?</p><p>Field</p><p>Annotation</p><p>Question</p><p>Type Specifications</p><p>Availability</p><p>Correct</p><p>The Annotation section for the catalogue item variable</p><p>form enables you to add instructions or help text.</p><p>In the variable editor in Workspace, you can view</p><p>instructions or help text associated with a catalogue item</p><p>variable for additional context.</p><p>Fields on the Annotation section:</p><p>Show help</p><p>Always Expanded</p><p>Help tag</p><p>Help text</p><p>Instructions</p><p>Screenshot: Adding Instructions under Annotation for a</p><p>variable in Catalog Builder</p><p>Learn more here!</p><p>Learning Domain: Self-Service & Automation – Service</p><p>Catalogue</p><p>34. Question</p><p>What variable type do you use to allow uploading an</p><p>attachment from a question in a catalogue item?</p><p>HTML</p><p>Attachment</p><p>Reference</p><p>URL</p><p>Correct</p><p>When submitting a catalogue item request, you can</p><p>upload an attachment for a question of the item defined</p><p>as a variable with the Attachment type.</p><p>After you upload the attachment, you can also download,</p><p>update, and delete it. Even when fulfilling the request,</p><p>you can download, update, and delete the attachment in</p><p>a requested item or catalogue task.</p><p>You can specify restrictions for file size and extensions</p><p>using the max_file_size and allowed_extensions variable</p><p>attributes.</p><p>Screenshot 1: Creating an Attachment variable</p><p>Screenshot 2: Example of an Attachment variable</p><p>Learn more here!</p><p>Learning Domain: Self-Service & Automation – Service</p><p>Catalogue</p><p>First introduced: Paris release</p><p>35. Question</p><p>(Tokyo) What rules work with existing Access Control rules</p><p>(ACLs) to deny access to tables and records that do not</p><p>match subject attributes?</p><p>Data filtration</p><p>Data separation</p><p>Data classification</p><p>Data privacy</p><p>Correct</p><p>You can use data filtration to control access to tables and</p><p>records based on subject attributes when performing</p><p>read queries.</p><p>Data filtration is a separate form of access control</p><p>designed to work along with the existing Access Control</p><p>rules (ACLs) on your instance. Data filtration denies</p><p>access to tables and records that do not match subject</p><p>attributes defined by an administrator. Data filtration is</p><p>designed to make auditing, reporting, and</p><p>troubleshooting easier.</p><p>Note 1: This is an optional feature that administrators can</p><p>activate on their instance.</p><p>Note 2: ACLs are evaluated after data filtration runs.</p><p>ACLs work on the remaining rows that were not filtered</p><p>out by data filtration.</p><p>Data classification groups data by type, using pre-defined</p><p>or user-defined classifications.</p><p>Data privacy is used for data anonymisation to protect</p><p>sensitive user data so that it is no longer considered</p><p>regulated private information.</p><p>Data separation is used to enforce absolute data</p><p>segregation between business entities, so customers can</p><p>only see the data they have permission to see.</p><p>Screenshot 1: Example criteria input for all roles</p><p>containing admin</p><p>Screenshot 2: Example criteria condition using the</p><p>Admins Only criteria input</p><p>Learn more here!</p><p>Learning Domain: Database Management –</p><p>Application/Access Control</p><p>First introduced: Tokyo release</p><p>36. Question</p><p>What role is required to create record producers to allow</p><p>users to raise their issues or enquiries directly from the</p><p>Service Catalogue?</p><p>itil_admin</p><p>catalog_item_designer</p><p>incident_manager</p><p>catalog_admin</p><p>Correct</p><p>The ServiceNow Service Catalog application provides a</p><p>requester view of the available services and products</p><p>offered by departments within your organisation.</p><p>You can create a catalogue using Service Catalogue and</p><p>define items and categories within the catalogue.</p><p>catalog_admin or admin role is required to create record</p><p>producers to allow users to raise their issues (e.g.</p><p>incidents) or enquiries (e.g. HR requests) directly from</p><p>the Service Catalogue.</p><p>For example, incident record producers provide users</p><p>with an interface from which they can log an incident.</p><p>You can create a record producer for tables and database</p><p>views in the same scope as the record producer. Also, for</p><p>tables that allow creating access from applications in</p><p>other scopes.</p><p>Screenshot 1: The ‘Create Incident‘ service catalogue on</p><p>the Service Portal</p><p>Screenshot 2: The ‘Create Incident‘ record producer</p><p>Screenshot 3: Editing the ‘Create Incident‘ record</p><p>producer on the Catalog Builder</p><p>Learn more here!</p><p>Learning Domains:</p><p>Self-Service & Automation – Service Catalogue</p><p>Platform Overview and Navigation – The ServiceNow</p><p>Instance</p><p>37. Question</p><p>Which source type should be used when creating a report</p><p>from a dataset with pre-defined conditions?</p><p>MetricBase</p><p>Data source</p><p>Table</p><p>External import</p><p>Correct</p><p>A Data Source defines a standard set of conditions for</p><p>querying a particular table that can be reused in other</p><p>reports.</p><p>To use an existing set of conditions, you select Data</p><p>source as the Source type and then select the data</p><p>source you need.</p><p>Screenshot: Creating a report from ‘Incidents.Closed</p><p>(Incident)‘ Data source</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for</p><p>Collaboration – Reporting, Dashboards, and Performance</p><p>Analytics</p><p>38. Question</p><p>Which reporting aggregation shows data variation from the</p><p>average value for a given field?</p><p>Standard deviation</p><p>Sum</p><p>Average</p><p>Count Distinct</p><p>Correct</p><p>Aggregation enables you to apply calculations to data</p><p>displayed in reports.</p><p>You can use standard deviation to aggregate field values</p><p>in your reports.</p><p>You can apply the standard deviation calculation on the</p><p>duration or numeric fields in your reports. Aggregating by</p><p>using a standard deviation on performance indicators</p><p>helps you analyse dispersions from the mean that is</p><p>based on your key business parameters so that you can</p><p>understand the reasons behind the variances.</p><p>Here are the different aggregation options:</p><p>The count aggregation gives the number of records in</p><p>each report element.</p><p>Count distinct provides the count of unique values for a</p><p>given field.</p><p>Average shows the arithmetic mean of the values for a</p><p>given field.</p><p>Sum shows the total of the aggregated values.</p><p>Minimum and Maximum show the least or greatest</p><p>values for each displayed category.</p><p>Standard deviation shows data variation from the average</p><p>value for a given field.</p><p>Screenshot: Standard deviation aggregation to the</p><p>business duration of incidents</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for</p><p>Collaboration – Reporting, Dashboards, and Performance</p><p>Analytics</p><p>First introduced: Rome release</p><p>39. Question</p><p>Which UI action on a task form updates the record and</p><p>stays on the same page?</p><p>Submit</p><p>Save</p><p>Insert</p><p>Update</p><p>Incorrect</p><p>Selecting Save on a task form updates the existing record</p><p>and keeps the form open.</p><p>It is useful when you plan to continue working on a</p><p>record immediately.</p><p>One way to do this is via the form context menu that</p><p>provides controls based on the table and user access</p><p>rights. Administrators can customise some available</p><p>options on a context menu using UI actions.</p><p>You can access the form context menu by clicking an icon</p><p>beside the form title or right-clicking the form header.</p><p>Screenshot 1: Example of a form context menu (UI16)</p><p>Screenshot 2: Saving some changes on an Incident form</p><p>via the additional context menu</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for</p><p>Collaboration – Form templates and saving options</p><p>40. Question</p><p>Where can users author cross-enterprise workflows and</p><p>create a single, unified process on the Now Platform?</p><p>Virtual Task Boards</p><p>Process Automation Designer</p><p>Flow Designer</p><p>Process Playbook Designer</p><p>Correct</p><p>Process Automation Designer enables process owners to</p><p>author cross-enterprise workflows and create a single,</p><p>unified process.</p><p>You can also use Process Automation Designer to</p><p>provide end-users with a simplified, task-oriented view of</p><p>your process.</p><p>With Process Automation Designer, you can:</p><p>Connect multiple flows and actions into an end-to-end</p><p>business workflow.</p><p>Reuse existing Flow Designer flows, subflows, or actions</p><p>to automate process activities.</p><p>Organise process activities in a digitised task board</p><p>interface.</p><p>Guide end-users to complete a process in a task-oriented</p><p>interface, such as a playbook.</p><p>Screenshot: Including third-party activities via out-of-the-</p><p>box IntegrationHub spokes in Process Automation</p><p>Designer</p><p>Learn more here!</p><p>Learning Domains:</p><p>Self-Service & Automation – Flow Designer</p><p>Platform</p><p>Overview and Navigation – Platform capabilities</p><p>and services</p><p>First introduced: Paris release</p><p>41. Question</p><p>Which functions can you perform using the HTML editor in</p><p>knowledge articles?</p><p>Select 4 Answers from the below options.</p><p>Include HTML content.</p><p>Find and replace text.</p><p>Insert or edit a code snippet.</p><p>Insert a basic table of contents</p><p>Translate selected text.</p><p>Correct</p><p>You can perform the following functions using the HTML</p><p>editor:</p><p>1. Spell check as you type in the Article body section of a</p><p>knowledge article.</p><p>2. The HTML editor automatically checks the spelling as</p><p>you type and underlines spelling and grammar mistakes</p><p>in red.</p><p>3. View the style applied to the selected text and the</p><p>word count from the HTML editor‘s bottom pane.</p><p>4. Apply the formatting.</p><p>5. Paste without formatting.</p><p>6. Insert tables and modify cells, rows and columns of a</p><p>table.</p><p>7. Include HTML content.</p><p>8. Insert or edit a code snippet.</p><p>9. Insert a basic table of contents at the cursor‘s current</p><p>position.</p><p>10. Find and replace text.</p><p>11. Revert changes that you have made during the</p><p>current session of content editing.</p><p>You can create more presentable and organised</p><p>knowledge articles by applying predefined HTML</p><p>formats, tables of contents, and code snippets. Using the</p><p>HTML editor, you can also find and replace text when</p><p>authoring a knowledge article.</p><p>Screenshot: Adding a code sample to a knowledge article</p><p>Learn more here!</p><p>Learning Domain: Self-Service & Automation –</p><p>Knowledge Management</p><p>First introduced: Paris release</p><p>42. Question</p><p>What form view is displayed when a user clicks on a</p><p>reference icon on a task form?</p><p>Service Portal</p><p>Self Service</p><p>Metrics</p><p>Sys_popup</p><p>Correct</p><p>On forms, the reference icon appears by populated</p><p>reference fields. Clicking the icon opens a read-only</p><p>preview of the referenced record.</p><p>The preview remains open until you click somewhere</p><p>else on the form.</p><p>You can click ‘Open Record‘ to navigate to the referenced</p><p>record.</p><p>Sys_popup view of the form is displayed when a user</p><p>clicks on a reference icon.</p><p>If no sys_popup view is not defined for a table, the</p><p>form‘s Default view will be used.</p><p>Screenshot: Referenced record preview on a form</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for</p><p>Collaboration – Form Configuration</p><p>43. Question</p><p>What setting on the List Control page can speed up loading</p><p>large lists?</p><p>Omit if empty</p><p>Omit filters</p><p>Remove pagination count</p><p>Hierarchical lists</p><p>Incorrect</p><p>Calculating the total number of records to be included in</p><p>a list filtered from huge tables can take a long time.</p><p>You can remove that calculation for all or specified views</p><p>to improve performance.</p><p>On the List Control page, select a check box:</p><p>Remove pagination count that removes pagination</p><p>calculation from all views or</p><p>Remove pagination count for specified views that</p><p>removes pagination calculation from specified views.</p><p>(Optional) If you selected Remove pagination count for</p><p>specified views, click the lock icon and choose the views</p><p>that suppress displaying the number of pages in the list.</p><p>Screenshot: Removing pagination count on the Incident</p><p>List Control page</p><p>Learn more here!</p><p>Learning Domains:</p><p>Configuring Applications for Collaboration – Lists, Filters,</p><p>and Tags</p><p>Configuring Applications for Collaboration – List and</p><p>Form anatomy</p><p>First introduced: Paris release</p><p>44. Question</p><p>Which statements are true about knowledge article</p><p>authoring in Microsoft Word?</p><p>Select 3 Answers from the below options.</p><p>You can author and access knowledge articles in</p><p>Microsoft Word by deploying the Knowledge</p><p>Management - Add-in for Microsoft Word.</p><p>The text size of a knowledge article created in Word</p><p>must be less than 1 MB.</p><p>It is only supported in the Word Online application</p><p>and not in the Word Desktop app.</p><p>Headers and footers corresponding to pages in the</p><p>Word document do not show in the knowledge article.</p><p>Incorrect</p><p>You can author and access knowledge articles in</p><p>Microsoft Word by deploying the Knowledge</p><p>Management – Add-in for Microsoft Word.</p><p>The Knowledge Management – Add-in for Microsoft</p><p>Word is supported in the Word Online application and not</p><p>in the Word Desktop app.</p><p>It is supported for use only in applications integrated with</p><p>the online version of Microsoft Word, such as Microsoft</p><p>SharePoint and Microsoft OneDrive.</p><p>The text size of a knowledge article created in Word must</p><p>be less than 1 MB.</p><p>Headers and footers corresponding to pages in the Word</p><p>document appear as-is in the knowledge article.</p><p>Screenshot: Authoring with Microsoft Word Online</p><p>Learn more here!</p><p>Learning Domain: Self-Service & Automation –</p><p>Knowledge Management</p><p>First introduced: Paris release</p><p>45. Question</p><p>(Tokyo) You can configure a sample text for a knowledge</p><p>article template field that appears when you create a</p><p>knowledge article.</p><p>What text do you see on the article template selector for a</p><p>field with an empty ‘Preview text’ value?</p><p>Article template name</p><p>A random text</p><p>It cannot be left blank.</p><p>Field name</p><p>No text</p><p>Correct</p><p>You can configure a sample text for a knowledge article</p><p>template field that appears when you create a knowledge</p><p>article.</p><p>You have the option to preview text displayed on the</p><p>article template selector. An empty value for the ‘Preview</p><p>text’ field on the Article Template Field form will</p><p>display random text.</p><p>Screenshot 1: Accessing the list of Article Templates</p><p>Screenshot 2: Navigating to the Article Template for</p><p>‘Known Error article’</p><p>Screenshot 3: Empty ‘Preview Text’ value on the ‘Article</p><p>Template Field’ form for the ‘Description’ field on the</p><p>‘Known Error article’ template</p><p>Screenshot 4: Displaying a random text for the</p><p>Description field when creating a Known Error article</p><p>from the article template selector</p><p>Learn more about:</p><p>Creating an article template and using it to create a</p><p>knowledge article</p><p>Configuring the preview text setting for a standard article</p><p>template</p><p>Learning Domain: Self-Service & Automation –</p><p>Knowledge Management</p><p>First introduced: Tokyo release</p><p>46. Question</p><p>How can system administrators speed up loading large</p><p>lists?</p><p>By removing the calculation of the total number of</p><p>records</p><p>By breaking the large lists into smaller lists</p><p>By removing the duplicate and redundant data</p><p>By archiving or deleting old data</p><p>Incorrect</p><p>System administrators can reduce the load times of lists</p><p>for very large tables by removing the expense of</p><p>calculating the total number of records in those lists.</p><p>In addition, you can quickly find information in a list by</p><p>sorting the list. The system‘s method of sorting a list</p><p>depends on the type of record in the sort column.</p><p>All users can interact with lists for the tables their role</p><p>permits them to access. Some list and column header</p><p>menu options are controlled by permissions granted to</p><p>the user role.</p><p>Admins can remove the calculation of the total number of</p><p>records in a list to speed up loading large lists.</p><p>Calculating the total number of records to be included in</p><p>a list filtered from extremely large tables can take a long</p><p>time. You can remove that calculation for all or specified</p><p>views to improve performance.</p><p>On a list, admins can click the Menu icon and navigate to</p><p>Configure > List Control, and on the List Control page,</p><p>select the ‘Remove pagination count’ check box.</p><p>Screenshot 1: Navigating to the List Control on a list to</p><p>remove the pagination count</p><p>The pagination calculation should not appear, and the fast</p><p>forward icon (Fast forward icon) should be greyed out.</p><p>Screenshot 2: The Fast forward icon is greyed out after</p><p>the pagination count is removed</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for</p><p>Collaboration – List and Form anatomy</p><p>First introduced: Rome release</p><p>47. Question</p><p>What authentication enables you to create policies based</p><p>on a criteria-like role, IP address, or group?</p><p>External single sign-on (SSO)</p><p>Authentication with SMAL</p><p>Adaptive authentication</p><p>OAuth 2.0</p><p>Correct</p><p>Adaptive authentication enables you to create policies</p><p>based on a criteria-like role, IP address, or group.</p><p>These policies give you more control over the login</p><p>process.</p><p>Adaptive authentication</p><p>uses an authentication flow for</p><p>users and APIs based on your specific policy conditions.</p><p>Diagram: Adaptive Authentication Flow</p><p>Learn more here!</p><p>Learning Domain: Database Management –</p><p>Application/Access Control</p><p>First introduced: Quebec release</p><p>48. Question</p><p>What can you customise in the virtual agent‘s chat menu</p><p>displayed to your end-users?</p><p>Select 3 Answers from the below options.</p><p>Remove the menu title and chat header.</p><p>Change the icons for phone, email, and live agent</p><p>support.</p><p>Set the order of the menu items displayed.</p><p>Add links to web pages or FAQs.</p><p>Correct</p><p>The chat menu provides default options for contacting</p><p>support, but you can modify or delete those options, as</p><p>well as add your own options, such as links to web pages</p><p>or FAQs.</p><p>You can change the menu title and menu items, including</p><p>the icons for phone, email, and live agent support.</p><p>You can also set the order of the menu items displayed.</p><p>You cannot remove the menu title and chat header, as</p><p>they are mandatory.</p><p>Screenshot 1: Chat branding and UI elements</p><p>Screenshot 2: Contact support menu (default chat menu)</p><p>Learn more here!</p><p>Learning Domains:</p><p>Self-Service & Automation – Virtual Agent</p><p>Instance Configuration – Personalising/customising the</p><p>instance</p><p>First introduced: Paris release</p><p>49. Question</p><p>What is the proper syntax for accessing the values of</p><p>variables from a Record Producer script field?</p><p>g_form.getVariable(‘variable_name‘)</p><p>current.variable_name</p><p>g_form.getReference(‘variable_name‘)</p><p>producer.variable_name</p><p>Incorrect</p><p>producer.variable_name is the proper syntax for</p><p>accessing values of variables from a Record Producer</p><p>script field.</p><p>You can also define a script that uses any variable or</p><p>server-side objects and functions to assign values.</p><p>Use current.*FIELD_NAME* to reference fields on the</p><p>record being created.</p><p>Use producer.*VARIABLE_NAME* to reference values</p><p>entered by the end user.</p><p>Use RP.getParameterValue to return specified parameter</p><p>values passed on the URL. The RP stands for Render</p><p>Properties, not Record Producer.</p><p>Screenshot: The script for the ‘Password Reset‘ record</p><p>producer using the producer.*VARIABLE_NAME*</p><p>Learn more here!</p><p>Learning Domains:</p><p>Data Migration and Integration – Scripting in ServiceNow</p><p>Self-Service & Automation – Service Catalogue</p><p>50. Question</p><p>Which of the following describe Tasks?</p><p>Select 3 Answers from the below options.</p><p>Tasks minimise the possibility of human error.</p><p>Tasks lead to quicker resolution times.</p><p>Tasks can only be performed once.</p><p>Tasks are repeatable processes.</p><p>Correct</p><p>Tasks are repeatable processes that minimise the</p><p>possibility of human error and lead to quicker resolution</p><p>times.</p><p>Screenshot: List of all tasks, grouped by their type</p><p>Use Page numbers below</p><p>to navigate to other</p><p>practice tests</p><p>Pages: 1 2 3 4 5 6 7 8 9</p><p>10 11 12 13 14 15</p><p>Next Post →← Previous Post</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/2/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/3/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/4/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/5/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/6/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/7/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/8/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/9/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/10/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/11/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/12/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/13/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/15/</p><p>https://skillcertpro.com/microsoft-mb-310-exam-dumps-2024/</p><p>https://skillcertpro.com/professional-google-workspace-administrator-exam-dumps/</p><p>We help you to</p><p>succeed in your</p><p>certification exams</p><p>We have helped over thousands of</p><p>working professionals to achieve</p><p>their certification goals with our</p><p>practice tests.</p><p>Skillcertpro</p><p>Quick Links</p><p>ABOUT US</p><p>FAQ</p><p>BROWSE ALL</p><p>PRACTICE TESTS</p><p>CONTACT FORM</p><p>Important</p><p>Links</p><p>REFUND POLICY</p><p>REFUND REQUEST</p><p>TERMS &</p><p>CONDITIONS</p><p>https://www.facebook.com/Skillcertpro/</p><p>https://twitter.com/skillcertpro</p><p>https://www.facebook.com/Skillcertpro/</p><p>https://www.facebook.com/Skillcertpro/</p><p>https://skillcertpro.com/about-us/</p><p>https://skillcertpro.com/faq/</p><p>https://skillcertpro.com/store/</p><p>https://skillcertpro.com/contact-us/</p><p>https://skillcertpro.com/refund-policy/</p><p>https://skillcertpro.com/refund-request/</p><p>https://skillcertpro.com/terms-conditions/</p><p>https://skillcertpro.com/wpautoterms/privacy-policy/</p><p>PRIVACY POLICY</p><p>Privacy Policy</p><p>https://skillcertpro.com/wpautoterms/privacy-policy/</p><p>https://skillcertpro.com/wpautoterms/privacy-policy/</p>