Problem-Solving Skills (ENAP/EVG) - Todas Provas!

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Problem-Solving Skills
(Provas de Todos Modulos…)
 Learning Assessment Exercise - Module 2
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Questão 1
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What does LEADS stand for?
Please pick the best answer based on the information in this unit.
Escolha uma:
a. Leadership, Effective Communication, Analysis, Demand, Structured Approach
b. Leadership, Employment, Analysis, Demand, Solutions
c. Leadership, Effective Communication, Analytical Thinking, Decision-Making, Solution Implementation 
d. Leadership, Efficiency, Achieving Objectives, Decision Alternatives, Satisfactory Results
e. Leadership, Effective Communication, Achieving Objectives, Direct Influence, Satisfactory Results
Feedback
Your answer is correct.
LEADS is the acronym for Leadership, Effective Communication, Analytical Thinking, Decision-Making, Solution Implementation. Review the unit if you didn’t get this right.
A resposta correta é: Leadership, Effective Communication, Analytical Thinking, Decision-Making, Solution Implementation.
Questão 2
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LEADS is a sequential process, that is, each step follows a serial order:
State true or false
Escolha uma opção:
Verdadeiro
Falso 
Feedback
While LEADS is not meant to be a step-wise process for good problem-solving, in reality and practice, the 5 elements are highly interconnected and enjoy many overlapping skills.
A resposta correta é 'Falso'.
Questão 3
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Communication can occur through the following media.
Please pick the best answer based on the information in this unit.
Escolha uma:
a. Visual
b. Verbal
c. Written
d. Non-verbal
e. All of the above 
Feedback
Your answer is correct.
Communication occurs in all these forms.
A resposta correta é: All of the above.
Questão 4
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The following statements are about the decision-making process.
Check all those that apply.
Escolha uma ou mais:
a. You enter the decision-making process with an optimal solution
b. Decision making is about analyzing risk and reward 
c. Decision making helps you get to the optimal solution 
d. Decision-making is done simultaneously with Analytical Thinking
e. Once you have made a decision, the next step is to Analyze the decision
Feedback
Your answer is correct.
The optimal solution is obtained at the end of the decision making process, so A is incorrect. Decision making is about analyzing risk and reward for each alternative. So B is correct. Through the decision-making process you arrive at the optimal solution, so C is also correct. Decision making is done after analyzing the alternatives so analytical thinking is done prior to decision making. So D is incorrect. For this reason, E is also incorrect.
As respostas corretas são: Decision making is about analyzing risk and reward, Decision making helps you get to the optimal solution
Questão 5
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Solution Implementation is the end of the problem-solving process.
State true or false
Escolha uma opção:
Verdadeiro
Falso 
Feedback
Exercise general feedback: Solution Implementation is the final step in LEADS but it is not the end of the problem-solving process. Continual monitoring and feedback should occur after the solution is implemented, so the process never really ends.
A resposta correta é 'Falso'.
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Learning Assessment Exercise - Module 3
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Questão 1
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The 6 practices of Practical Leadership are.
Please pick the best answer based on the information in this unit.
Escolha uma:
a. Pioneer, Improve, Enable, Challenge, Encourage, Change
b. Lead, Inspire, Enable, Change, Encourage, Cherish
c. Persevere, Inspire, Exchange, Challenge, Cherish, Enable
d. Pioneer, Inspire, Enable, Challenge, Empower, Cherish 
e. Lead, Inspire, Enable, Challenge, Encourage, Cherish
Feedback
Your answer is correct.
These six practices - Pioneer, Inspire, Enable, Challenge, Empower, Cherish - make for great leadership and are principles learned from great. Engaging proactively and purposively in these behaviors will lead to exemplary leadership
A resposta correta é: Pioneer, Inspire, Enable, Challenge, Empower, Cherish.
Questão 2
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Ways to lead by example are.
Choose the answer most applicable.
Escolha uma:
a. Take responsibility
b. Acknowledge failures and successes
c. Be part of the solution
d. Follow your own rules
e. All of the above 
Feedback
Your answer is correct.
Ways to pioneer or lead by example are all about walking the talk. For more information view the vídeo again. Additionally, refer to the checklist for other practical suggestions.
A resposta correta é: All of the above.
Questão 3
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When you Inspire, the following things happen:
a. You help others see their strengths
b. You help the team be more reactive
c. You help the team be more proactive
Please pick the best answer based on the information in this unit.
Escolha uma:
a. A and B only
b. A and C only 
Feedback
Your answer is correct.
A resposta correta é: A and C only.
Questão 4
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An inspirational leader enables others by.
Select all those that apply
Escolha uma ou mais:
a. Actively listen to diverse points of view 
b. Build teams and cooperative relationships 
c. Involve people in decisions that directly impact their job performance 
d. Allowing people no freedom in how they do their work
e. Ensure that people grow in their Jobs 
Feedback
Your answer is correct.
Leaders need to allow people freedom to decide how their do their jobs. This autonomy is important in enabling others to succeed. So D in incorrect.
As respostas corretas são: Actively listen to diverse points of view, Build teams and cooperative relationships, Involve people in decisions that directly impact their job performance, Ensure that people grow in their Jobs
Questão 5
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Celebrating victories and values creates a shared sense of accomplishment and reinforce the values the organization.
Select True or False:
Escolha uma opção:
Verdadeiro 
Falso
Feedback
This is one of the ways in which a leader can Cherish employees.
A resposta correta é 'Verdadeiro'.
Questão 6
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The 2 main types of competencies are:
Please pick the best answer based on the information in this unit.
Escolha uma:
a. Personal and Professional
b. Individual and Group
c. Individual and Professional
d. Business and Executive
e. Personal and Executive 
Feedback
Your answer is correct.
Personal and Executive competencies. There are 5 personal competencies and 2 main executive competencies.
A resposta correta é: Personal and Executive.
Questão 7
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The 5 personal competencies are:
Choose the answer most applicable.
Escolha uma:
a. Intelligent Curiosity, Awareness, Empathy, Motivation, and Risk-taking
b. Intelligence, Self-awareness, Social skills, Motivation, and Integrity
c. Intellectual Curiosity, Social-awareness, Soft skills, Motivation, and Integrity
d. Intellectual curiosity, Self-awareness, Empathy, Motivation, and Integrity 
e. Intelligence, Social-awareness, Authenticity, Motivation, and Integrity
Feedback
Your answer is correct.
Intellectual curiosity, Self-awareness, Empathy, Motivation, and Integrity are the 5 personal competencies. These are competencies that skills that allow a person to act in a wide variety of situations and are essential for personal success.
A resposta correta é: Intellectual curiosity, Self-awareness, Empathy, Motivation, and Integrity.
Questão 8
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The executive competencies are:
Please pick the best answer based on the information in this unit.
Escolha uma:
a. Risk-taking and Risk-awareness
b. Relationship-building and Risk-awareness
c. Relationship-building and risk-taking 
d. Rational-thinking and Risk-taking
e. Rational-thinking and Risk-awareness
Feedback
Your answer is correct.
Relationship-buildingand risk-taking are the 2 main Executive competencies. They refer to those skills needed by individuals to excel in an organization.
A resposta correta é: Relationship-building and risk-taking.
Questão 9
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Relationship-building contains the following minor competencies:
Select all those that apply
Escolha uma:
a. Energizing, Negotiating, Judging, Execution, and Edge
b. Networking, Energizing, Negotiating, Inclusivity, and Teamwork 
c. Networking, Energizing, Negotiating, Execution, and Edge
d. Edge, Energizing, Conflict management, Inclusivity, and Teamwork
e. Execution, Energizing, Negotiation, Inclusivity, and Teamwork
Feedback
Your answer is correct.
Relationship building is a vast topic in and of itself. We combine a variety of minor competencies within relationship building such as Networking, Energizing, Negotiating, Conflict management, Inclusivity, and Teamwork.
A resposta correta é: Networking, Energizing, Negotiating, Inclusivity, and Teamwork.
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Learning Assessment Exercise - Module 4
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Questão 1
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Texto da questão
Which of the following are effective communication skills?
Check all those that apply.
Escolha uma ou mais:
a. Active Listening 
b. Giving and Receiving Feedback 
c. No Communication
d. Crisis communication 
e. Personal communication
Feedback
Your answer is correct.
Many communication skills are importante but these are the ones most essential for problem solving - Active listening, Fearless feedback, Crisis communication, Persuasion
As respostas corretas são: Active Listening, Giving and Receiving Feedback, Crisis communication
Questão 2
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Texto da questão
Non-verbal communication is as important as verbal communication.
State true or false
Escolha uma opção:
Verdadeiro 
Falso
Feedback
Even though we have not covered this in our course, non-verbal communication is extremely importante. Body language and facial expressions are a big part of communication.
A resposta correta é 'Verdadeiro'.
Questão 3
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Texto da questão
What are the benefits of active listening?
Check all those that apply.
Escolha uma ou mais:
a. Active Listening builds networks and connections 
b. Active Listening does not resolve conflicts
c. Active Listening improves productivity 
d. Active Listening does not help avoid mistakes
e. Active Listening is a must only for managers
Feedback
Your answer is correct.
Active Listening resolves conflict and helps avoid mistakes, Everyone can benefit from Active Listening.
As respostas corretas são: Active Listening builds networks and connections, Active Listening improves productivity
Questão 4
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Texto da questão
What does listening with intent mean?
Choose all those that apply
Escolha uma ou mais:
a. Making eye contact but not nodding
b. Making eye contact and nodding 
c. Interrupting the speaker at times
d. Say “yeah” or “ok”
e. Avoiding distractions 
Feedback
Your answer is correct.
Show that you’re listening with non-verbal cues like nodding and making eye contact. Avoid distractions like computers and cellphones when someone is speaking.
As respostas corretas são: Making eye contact and nodding, Avoiding distractions
Questão 5
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Texto da questão
Demonstrating acceptance entails:
Choose all that apply
Escolha uma ou mais:
a. Figuring out what to say in response while the speaker is speaking
b. Remaining silent and not providing a response
c. Listening with empathy 
d. Asking questions 
e. Using appropriate body language 
Feedback
Your answer is correct.
Active Listening means listening completely to the speaker and not waiting to formulate a response. Part of active listening is also responding thoughtfully.
As respostas corretas são: Listening with empathy, Asking questions, Using appropriate body language
Questão 6
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Texto da questão
“Unfortunately, the presentation material handed out in the meeting had the wrong data. I thought we had a clear process in place for the display of presentation material. I’d like to get your perspective on how the mistake happened and how we can avoid it in the future.”
Is this an example of good or bad feedback?
Escolha uma:
a. Good feedback 
b. Bad feedback
Feedback
Your answer is correct.
Mistakes happen but employee feedback should not be about finger pointing. Instead, use the opportunity to have a productive discussion about how the mistake happened, the impact, and how to address it. Most importantly, the feedback session will ensure that your employee learns from the mistake so that it is not repeated in the future.
A resposta correta é: Good feedback.
Questão 7
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Texto da questão
 “I noticed you’re enjoying working on this project. But when you get excited, you don’t allow others to air their opinions or allow room for others to bring in their ideas. We value everyone’s ideas. Next time I’d like you to just take notes. Understood!?”
Is this an example of good or bad feedback?
Escolha uma:
a. Good feedback
b. Bad feedback 
Feedback
Your answer is correct.
Allow the employee a chance to reflect and rectify his behavior. Punishing him by telling him to only take notes is sending the wrong message and brings focus on the employee instead of the problem.
A resposta correta é: Bad feedback.
Questão 8
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Texto da questão
When we institute a Crisis Communication team we should train them only during a crisis.
State true or false
Escolha uma opção:
Verdadeiro
Falso 
Feedback
It is best practice to have a Crisis Communication team even before the crisis hits. The team must be well-trained and well-equipped to communicate through crisis, manage the team’s expectations and emotions, and communicates both ways (from the organization to the team and back).
A resposta correta é 'Falso'.
Questão 9
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Texto da questão
There are two stages in Crisis Communication.
Pick the correct ones.
Escolha uma:
a. Crisis and Emergency
b. Crisis and New normal
c. Emergency and New normal 
d. Pre-crisis and Emergency
e. Pre-crisis and Crisis
Feedback
Your answer is correct.
There are two stages in Crisis Communication: The first one, when the crisis first hits is communication in the emergency phase. Then, once this phase has passed, comes the new normal, when you have to communicate in the new environment, in the wake of the crisis.
A resposta correta é: Emergency and New normal.
Questão 10
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Texto da questão
During a crisis response via Social media should be the same as via traditional media
Answer true or false.
Escolha uma opção:
Verdadeiro
Falso 
Feedback
Unlike traditional media, communications on social media may be personal. Provide a cohesive united response and avoid responding to negative comments.
The best way to turn things around on social media is to project social-awareness that is, display social-listening. 
A resposta correta é 'Falso'.
Questão 11
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Texto da questão
What are the three rhetorical elements in every Persuasive argument?
Pick the right response
Escolha uma:
a. Character, logic, BATNA
b. Likeability, BATNA, reciprocity
c. Character, likeability, story-telling
d. Logic, data, reciprocity
e. Character, logic, emotion 
Feedback
Your answer is correct.
Some 2000 years ago the Greek philosopher Aristotle, suggested that any persuasive message contains 3 key rhetorical elements or the 3 Means of Persuasion.
Ethos or character – your credibility,
Logos or logic – appeal to reason
Pathos or emotion – how do you make them “feel”  
A resposta correta é: Character, logic, emotion.
Questão 12
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Texto da questãoWhat is BATNA?
Pick the right answer
Escolha uma:
a. Best Alternative to a Non-Agreement
b. Best Agreement to a Non-Agreement 
c. Best Agreement to a Negotiated Agreement
d. Best Alternative to a Negotiated Agreement
e. Best Alternative to a New Agreement
Feedback
Your answer is correct.
Best Alternative To a Negotiated Agreement. When persuading someone show them that their BATNA isn’t that great after all.
A resposta correta é: Best Agreement to a Non-Agreement.
Questão 13
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Texto da questão
“If you do something nice for me I’ll do something nice for you”
What is this an example of?
Escolha uma:
a. Authority
b. Reciprocity 
c. BATNA
d. Logic
e. Reason
Feedback
Your answer is correct.
When someone does us a favor, often we are persuaded/obliged to respond as well. This is reciprocity.
A resposta correta é: Reciprocity.
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Learning Assessment Exercise - Module 5
Learning Assessment Exercise - Module 5
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Questão 1
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What are the steps in analytical thinking?
Pick the right response.
Escolha uma:
a. Problem identification, Data gathering, and Interpretation 
b. Data gathering, Interpretation, and Solution
c. Problem identification, Data gathering, and Solution
d. Problem, Data, Solution
e. Problem, Interpretation, Solution
Feedback
Your answer is correct.
From the perspective of problem-solving, Analytical Thinking can be defined as the process for “identifying a problem, extracting key pieces of information by gathering relevant data, and then interpreting the data to aid in solving the problem”.
A resposta correta é: Problem identification, Data gathering, and Interpretation.
Questão 2
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Texto da questão
The following are ways to improve Analytical Thinking.
Pick the right answer.
Escolha uma:
a. Be observant, ask questions, avoid lists
b. Beware of bias, avoid lists, be observant
c. Ask questions, beware of bias, make lists 
d. Play analytical games, don’t ask questions, make lists
e. Play analytical games, avoid lists, be observant
Feedback
Your answer is correct.
There are 5 ways to improve Analytical Thinking. 1. Be observant 2. Ask questions 3. Beware of bias 4. Play analytical games 5. Make lists.
A resposta correta é: Ask questions, beware of bias, make lists.
Questão 3
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Texto da questão
What ways can you collect analytics on your group’s Weakness?
Pick the right response.
Escolha uma:
a. Checklists
b. Questionnaires
c. Brainstorming exercises
d. All of the above 
e. None of the above
Feedback
Your answer is correct.
You can combine checklists, questionnaires, and brainstorming exercises to get to the crux of a problem.
A resposta correta é: All of the above.
Questão 4
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Texto da questão
An Ishikawa diagram uses:
Pick the right answer.
Escolha uma:
a. Categories and sub-catgories
b. Categories, sub-catgories, causes
c. Categories, sub-catgories, causes, team-members’ opinions
d. Categories, sub-catgories, causes, team-members’ opinions, links between events 
e. Categories, sub-catgories, causes, team-members’s opinions, small amounts of data
Feedback
Your answer is correct.
The Fishbone analysis also called Ishikawa Diagrams generates and sorts hypotheses about possible causes of problems within a process by asking team-members to list all of the possible causes and effects for the identified problem. This method organizes a large amount of information by showing links between events and 
their potential or actual causes and provide a means of generating ideas about why the problem is occurring and possible effects of that cause.
A resposta correta é: Categories, sub-catgories, causes, team-members’ opinions, links between events.
Questão 5
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Texto da questão
Porter’s Five Forces are.
Pick the right answer.
Escolha uma:
a. Barriers to entry, competitive dynamics, supplier power, buyer power, threat of substitutes 
b. Barriers to entry, Clients, supplier power, buyer power, threat of substitutes
c. Barriers to entry, Clients, supplier power, competition, threat of substitutes
d. Barriers to entry, competition, supplier power, buyer power, threat of substitutes
e. Company, supplier power, buyer power, threat of substitutes, and price
Feedback
Your answer is correct.
Porter’s Five Forces are Barriers to entry, competitive dynamics, supplier power, buyer power, threat of substitutes. For more information, see the learn more section.
A resposta correta é: Barriers to entry, competitive dynamics, supplier power, buyer power, threat of substitutes.
Questão 6
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Texto da questão
SWOT stands for
Pick the right answer
Escolha uma:
a. Substitutes, Weaknesses, Opportunities, Threats
b. Strengths, Weaknesses, Opportunities, Threats 
c. Substitutes, Weaknesses, Ownership, Threats
d. Switching costs, Winning, Ownership, Transport
e. Strengths, Weaknesses, Ownership, Transport
Feedback
Your answer is correct.
SWOT stands for Strengths, Weaknesses, Opportunities, Threats. For more information, see the learn more section.
A resposta correta é: Strengths, Weaknesses, Opportunities, Threats.
Questão 7
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Texto da questão
What are the qualitative data collection methods?
Pick the right response
Escolha uma:
a. Surveys
b. Interviews
c. Focus Groups
d. Observations
e. All of the above 
Feedback
Your answer is correct.
All these techniques are used to collect qualitative information. Data obtained using qualitative data collection methods can be used to find new ideas, opportunities, and problems, formulate predictions, and explanations.
A resposta correta é: All of the above.
Questão 8
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Which of these are the quantitative data collection methods?
Pick the right response
Escolha uma:
a. Probability sampling, questionnaires, census, and rating scales 
b. Probability sampling, interviews, census, and rating scales
c. Probability sampling, focus groups, interviews, and rating scales
d. Probability sampling, questionnaires, interviews, and rating scales
e. Probability sampling, questionnaires, interviews, and censos
Feedback
Your answer is correct.
Quantitative data deal with things that can easily be measured and expressed in numbers, figures, charts, graphs, and tables.
A resposta correta é: Probability sampling, questionnaires, census, and rating scales.
Questão 9
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What are the four types of data analysis techniques?
Pick the right response
Escolha uma:
a. Descriptive, Analytical, Predictive, Prescriptive
b. Quantitative, Qualitative, Descriptive, Diagnostic
c. Quantitative, Qualitative, Predictive, Prescriptive
d. Descriptive, Diagnostic, Predictive, Prescriptive 
e. None of the above
Feedback
Your answer is correct.
Descriptive, Diagnostic, Predictive, Prescriptive are the four main methods of data analysis. Each one builds on the previous and provides increasing detail of information.
A resposta correta é: Descriptive, Diagnostic, Predictive, Prescriptive.
Questão 10
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Artificial Intelligence is an example of what kind of data analysis?
Pick the right response
Escolha uma:
a. Descriptive
b. Diagnostic
c. Predictive
d. Prescriptive 
e. None of the above
Feedback
Your answer is correct.
AI is a perfect example of prescriptive analytics. AI systems consume a large amount of data to continuously learn and use this information to make informed decisions.
A resposta correta é: Prescriptive.
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 Learning Assessment Exercise - Module 6
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Questão 1
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Texto da questão
All decisions carry certain amount of risk.
State true or false
Escolha uma opção:
Verdadeiro 
FalsoFeedback
No decision is risk-free. The risk-return tradeoff says that higher risk is associated with higher return. We simply choose that option which works for our risk appetite.
A resposta correta é 'Verdadeiro'.
Questão 2
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Texto da questão
What is probability?
Choose the right option.
Escolha uma:
a. Certainty
b. Uncertainty
c. Chance 
d. Risk
e. Reward
Feedback
Your answer is correct.
Probability is a statical term which refers to likelihood or chance.
A resposta correta é: Chance.
Questão 3
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Texto da questão
A risky situation is one in which:
Choose the right option.
Escolha uma:
a. An action leads to a specific outcome
b. An action may lead to a set of consequences, but where the probabilities of these outcomes are completely unknown.
c. Each action leads to one of a set of possible specific outcomes, each outcome occurring with a known probability 
d. None of the above
e. All of the above
Feedback
Your answer is correct.
Risk is where each action leads to one of a set of possible specific outcomes, each outcome occurring with a known probability.
A resposta correta é: Each action leads to one of a set of possible specific outcomes, each outcome occurring with a known probability.
Questão 4
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Texto da questão
The following are decision-making engines:
Choose the right option.
Escolha uma:
a. Risk/return
b. Cost/Benefit
c. Pros/Cons
d. None of the above
e. All of the above 
Feedback
Your answer is correct.
Risk/Return, Cost/Benefit, Pros/Cons can be used to analyze options that are qualitative or quantitative in nature.
A resposta correta é: All of the above.
Questão 5
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Texto da questão
What are the three types of decisions organizations make?
Choose the right one.
Escolha uma:
a. Strategic, Tactical, Accountable
b. Strategic, Responsible, Operational
c. Strategic, Tactical, Operational 
d. Strategic, Tactical, Consulted
e. Strategic, Informed, Accountable
Feedback
Your answer is correct.
Strategic, Tactical, Operational are the three types of decisions organizations make. 
1. Strategic decisions – these are long term, strategy-based decisions that are made by senior management to mainly determine the direction of the organization. Often companies appoint a Board of Directors whose main role is to hire the CEO or manager of the business as well as to play a fiduciary role to the shareholders.
2. Tactical decisions – these are shorter-term, implementation decisions, taken by managers in the organization. The impact of these decisions is usually medium term.
3. And finally, organizations also make operational decisions that impact the day-to-day functioning of the organization. All employees made operational decisions.
A resposta correta é: Strategic, Tactical, Operational.
Questão 6
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Texto da questão
What is RACI? And what does it stand for?
Choose the right one.
Escolha uma:
a. RACI is a framework for analytical thinking. It stands for for Rational, Accountable, Consulted, and Informed.
b. RACI is a framework for leadership. It stands for for Responsible, Accountable, Consulted, and Informed.
c. RACI is a framework for solution implementation. It stands for for Responsible, Accountable, Consulted, and Implemented.
d. RACI is a framework for organizational decision-making. It stands for for Respond, Apply, Change, and Implement.
e. RACI is a framework for organizational decision-making. It stands for for Responsible, Accountable, Consulted, and Informed. 
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Your answer is correct.
RACI is a framework for organizational decision-making. It stands for for Responsible, Accountable, Consulted, and Informed.
A resposta correta é: RACI is a framework for organizational decision-making. It stands for for Responsible, Accountable, Consulted, and Informed..
Questão 7
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What is nominal group technique?
Choose the right answer.
Escolha uma:
a. Group members compose a comprehensive list of their ideas
b. They record their ideas in private
c. Each member provides one item from their list
d. Once all proposals are listed publicly, the group engages in a discussion of the listed alternatives
e. All of the above 
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Your answer is correct.
The nominal group technique is a structured decision making process in which group members are required to compose a comprehensive list of their ideas or proposed alternatives in writing. The group members usually record their ideas privately. Once finished, each group member is asked, in turn, to provide one item from their list until all ideas or alternatives have been publicly recorded on a flip chart or marker board. Usually, at this stage of the process verbal exchanges are limited to requests for clarification—no evaluation or criticism of listed ideas is permitted. Once all proposals are listed publicly, the group engages in a discussion of the listed alternatives, which ends in some form of ranking or rating in order of preference. As with brainstorming, no judgments are allowed. Empirical research conducted on group decision making offers some evidence that the nominal group technique succeeds in generating a greater number of decision alternatives that are of relatively high quality.
A resposta correta é: All of the above.
Questão 8
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The following ways are used to influence in an organization.
Pick all the correct ones.
Escolha uma ou mais:
a. Connect changes in behavior to deep-rooted values 
b. Be good at your job 
c. Micromanage
d. Be aggressive, not assertive
e. Gain cutting edge information 
Feedback
Your answer is correct.
You can influence in an organization by being a source of knowledge, linking actions to the values of the organization, and by being an expert in your job. Avoid micromanaging and be assertive, not aggressive.
As respostas corretas são: Connect changes in behavior to deep-rooted values, Be good at your job, Gain cutting edge information
Questão 9
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What are the three egotiation lessons learned from improvisation?
Pick the right one.
Escolha uma:
a. Say “yes, but…”, ask questions, and maintain eye contact
b. Say “yes, and…”, ask questions, and maintain eye contact
c. Say “yes, and…”, don’t ask questions, and maintain eye contact 
d. Say “yes, but…”, ask questions, but don’t listen
e. Say “yes, and…”, ask questions, display no engagement
Feedback
Your answer is correct.
Like improv performers, great negotiators have a knack for seizing unexpected opportunities, being quick on their feet, and responding quickly. In a negotiation the counterparties don’t know much about each other so there is a process of discovery and connection.
A resposta correta é: Say “yes, and…”, don’t ask questions, and maintain eye contact.
Questão 10
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What should you do in a negotation?
Pick all those that apply.
Escolha uma ou mais:
a. Make the last offer
b. It’s about winning
c. Be willing to counter 
d. Shake-hands 
e. Threaten to walk away
Feedback
Your answer is correct.
Negotiating is not about winning and losing. Try to find mutual ground. So be willing to counter and don’t threaten to walk away. Instead forge a positive relationship and always shake hands in the beginning and at the end.
As respostas corretas são: Be willing to counter, Shake-hands
Questão 11
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What are the steps in constructing a decision matrix?
Pick all those that apply
Escolha uma ou mais:
a. Evaluate all the possible options 
b. Give each criterion a weight 
c. Tally the weights 
d. Highest value is the most optimal 
e. None of the above
Feedback
Your answer is correct.
A decision matrix evaluates a list of options. Each criteria is weighted and tallied. The highest valueis the most optimal solution.
As respostas corretas são: Evaluate all the possible options, Give each criterion a weight, Tally the weights, Highest value is the most optimal
Questão 12
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A decision matrix is mathematically derived
State true or false.
Escolha uma opção:
Verdadeiro 
Falso
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A decision matrix is a mathematically constructed decision making model based on weights and the tally of those weights to arrive at the optimal solution.
A resposta correta é 'Verdadeiro'.
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Questão 1
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When project managing solution implementation, always have a clear project scope and objectives.
State true or false
Escolha uma opção:
Verdadeiro 
Falso
Feedback
Having a clear scope and objectives is the first step in planning for a successful implementation.
A resposta correta é 'Verdadeiro'.
Questão 2
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What is the SMART framework?
Pick the correct response.
Escolha uma:
a. SMART framework is used to evaluate project scope
b. SMART framework is used to evaluate objectives 
c. SMART framework is used to evaluate deliverables
d. SMART framework is used to evaluate resources
e. SMART framework is used to evaluate personnel
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Your answer is correct.
SMART framework is used to evaluate objectives and stands for Specific, Measurable, Attainable, Relevant, and Time-Based.
A resposta correta é: SMART framework is used to evaluate objectives.
Questão 3
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What is PERT?
Pick the right response.
Escolha uma:
a. PERT stands for Program Evaluation Response Technique
b. PERT stands for Problem Evaluation Response Technique
c. PERT stands for Problem Evaluation Review Technique
d. PERT stands for Program Evaluation Review Technique 
e. PERT stands for Personnel Evaluation Review Technique
Feedback
Your answer is correct.
In project management, Program Evaluation and Review Technique (PERT) is a method used to visually examine the tasked that are in a schedule.
A resposta correta é: PERT stands for Program Evaluation Review Technique.
Questão 4
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What is cascading?
Pick the right anwer.
Escolha uma:
a. Strategy to action to tactics
b. Tactics to action to strategy
c. Strategy to tactics to goals
d. Strategy to tactics to action 
e. Action to tactics to strategy
Feedback
Your answer is correct.
Starting with strategy at the highest level, followed by tactics, which leads to action.
A resposta correta é: Strategy to tactics to action.
Questão 5
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What is a Balanced Scorecard?
Pick the right anwer.
Escolha uma:
a. A balanced scorecard links tactics.
b. A balanced scorecard links performance measures. 
c. A balanced scorecard links solutions.
d. A balanced scorecard links goals.
e. A balanced scorecard links companies.
Feedback
Your answer is correct.
Balance Scorecards link performance measures.
A resposta correta é: A balanced scorecard links performance measures..
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