Template STATIK para Evolução de Serviços

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The STATIK Canvas Template
This template is designed for you to map and understand the most important 
aspects of a product or service in its current state. 
It is also a kickstart to your evolutionary change approach, as it focuses on evolving 
your process and service delivery from a current state.
Purpose of the Product / Service:
Sources of Dissatisfaction:
Workflow:
Classes of Service: Cadences:
Policies:
Capacity Analysis:
Internal External
Date:
Demand Analysis:
Type of Demand Who receives it? Entry Rate Nature of Demand SLA / Delivery 
Expectations
Where does it come 
from? 
Facilitator:
Product, Team or 
Service:
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	Date: 
	Facilitator: 
	Product name: What is the product, team, or service that is being analyzed in this process?
	Purpose: What is the purpose of your service? What makes it fit for purpose for its customers?
What's the definition of the success of this service or product?
	Internal: What are the sources of dissatisfaction within the team, internal managers, and other internal stakeholders?
	Internal 2: What are the sources of dissatisfaction within customers, users, and external stakeholders?
	Workflow: What is the workflow of the demands in this process? i.e How does the process come to be, what is the workflow that relates to its demand? 
	Demand type 2: 
	Demand type 1: 
	Demand type: 
	Demand type 8: 
	Demand type 6: 
	Demand type 7: 
	Demand type 14: 
	Demand type 12: 
	Demand type 13: 
	Demand type 20: 
	Demand type 18: 
	Demand type 19: 
	Demand type 26: 
	Demand type 25: 
	Demand type 24: 
	Demand Analysis: What are the demands that exist in this process? Who orders it?
In what frequency? What are the delivery expectations for each demand type?
	Demand type 4: 
	Demand type 5: 
	Demand type 3: 
	Demand type 10: 
	Demand type 11: 
	Demand type 9: 
	Demand type 16: 
	Demand type 17: 
	Demand type 15: 
	Demand type 22: 
	Demand type 23: 
	Demand type 21: 
	Demand type 29: 
	Demand type 28: 
	Demand type 27: 
	Capacity Analysis: How much time does a demand take to be delivered?
Are there any bottlenecks in the workflow?
How many work items do you deliver in a month, in a week, or in a sprint?
Don't bother with having extremely accurate data for now.
	Workflow description: 
	Classes of Service: What demands have a different risk profile compared to others? Are there urgent items? Are there date-sensitive demands?
	Cadences: What cadences and feedback loops exist today?
It doesn't matter if it is an agile event or not. Think about cadences or meetings that are intended to inspect or change something on your workflow.
	Policies: What rules and policies are currently used in the process?