AULA 4

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Prática Oral em Língua Inglesa II
Aula 4: Professional Appointment
Apresentação
How to make an appointment in English? For business and daily activity reasons, we often make arrangement.
In making appointment, we will use some expressions for asking to meet, setting the time, agreeing and disagreeing the
suggested time, and changing the time.
To make and cancel an appointment you need to be able to: make an appointment, respond to an appointment, cancel an
appointment.
Objetivos
Make a professional appointment (Fazer um contato pro�ssional);
Make and/or canceling a professional appointment (Marcar e/ou cancelar um contato).
Asking to meet
Are you available on... / next...? 
free on... / next...?
Can we meet on... / next...?
Would next ... be ok?
What about next ... ?
Is next ... ok/convenient to you?
How does next … sound to you?
Is it possible for us to meet…
 Fonte: Amy Hirschi on Unsplash
Are you available on the 17th?
Could we meet 10 am on Monday 4th of July?
How does the 3rd sound to you?
Are you free next week?
Would Friday suit you?
Is next Tuesday convenient for you? What about sometime
next week?
How does the next July 5th sound to you?
Would tomorrow be good for you?
Is it possible for us to meet next Thursday?
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For asking to meet more politely
If possible, I would like to come by and see you tomorrow.
I was wondering if we could get together next week.
Is there good time for us to get together on Monday?
Responding to an appointment: agreeing or rejectin
Yes, ... is fine 
.... would be fine.
... Suits me 
Would be perfect.
I’m afraid 
I’m sorry
I can't on .... 
I won't be able to... on ...
I really don’t think I can on...
I wish, I could, but...
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 Fonte: rawpixel por Pixabay
Yes, Monday is �ne.
Monday suits me.
Thursday would be perfect.
I'm afraid I can't on Monday.
I really don't think I can next week at IO p.m.
I wish I could, but I have to pick my mother up.
Suggesting an alternative time
I’m afraid 
I’m sorry
I can't on .... 
I won't be able to... on ... 
I really don’t think I can on…
How about/ Maybe next...
 Fonte: Freepik
I'm afraid I can't on the 3rd. What about the 6th?
I'm sorry, I won't be able to make it on Monday.
Could we meet on Tuesday instead?
Ah, Wednesday is going to be a little di�cult. I'd much
prefer Friday, if that's alright with you.
I really don't think I can on the 17th. Can we meet up on
the 19th?
How about next Friday, instead?
Maybe 11 a.m., instead?
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An appointment for a project meeting.
Now, let's see how these sentences are used in dialogue situations. The situation is the same: an appointment for a project
meeting.
Exemplo
Dialogue Situation 2
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Saiba mais
Check a dialogue about rearranging an appointment.
Cancelling an appointment
In business and in life, you never know what's going to happen, and so if something unexpected comes up and you can't make it
to a scheduled appointment, what will you do? Here are some sentences you can use for this situation. You can cancel an
appointment as follows:

1
Unfortunately, due to some unforeseen business, I will be
unable to keep our appointment for tomorrow afternoon.

2
Would it be possible to arrange another time later in the
week?

3
I’m afraid that I have to cancel our meeting on Wednesday,
as something unexpected has come up.

4
You know we were going to meet next Friday? Well, I'm very
sorry, but something urgent has come up.

4
I'm afraid that I'm not going to be able to meet you after all.
Can we �x another time?
Exemplo
Different types of situations.
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Saiba mais
Check a dialogue about rearranging an appointment.
Talking to co-workers
What ever company you work for, you will have a boss or a
manager.
In most cases, you will have to work with co-workers. When
you talk with a co-worker, most of it is small talk.
You can talk about your background, what school you
attended, your major and your previous work
experience.
1
Exemplo
Matt looks pretty upset right now. Do you know what's going on?
Did something happen recently? Matt looks upset.
I think Matt is mad about something. Do you know what it could be?
Matt is way too moody If he knew what he was doing, we wouldn't be in this mess.
What is wrong with Matt these days?
He is having one of those days again. I think his manager just gave him a hard time.
What do you think about our manager?
2
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Dialogue situation
A: "How is your day going?" 
B: "The same as usual. How about you?" 
A: "Me too. I'm getting sick of work man." 
B: "I'm already past that stage." 
A: "What are you still doing here then?" 
B: "It pays the bills." 
A: "Why don't you �nd another job?“
B: "Well, I thought about it, but if I put in two more years, then I get a good
pension. I can't give that up. Anyway, this job is boring, but at least it's easy." 
 
A: "Well, you've been here for eight years. You have some things to stay for. I've
only been here for two years. I can't see myself doing this for another two years. I
want to gain more experience in other areas."
B: "Have you brought this up to the boss? Maybe you can go into management.“ 
 
A: "They usually want a person with an MBA degree or a person willing to put in
80 hours a week.“ 
 
B: "That's what it takes man. Either this or that."
Talking business
Many times you have to resolve problems and deal with tricky and di�cult situations. Let’s analyze some useful phrases for
these hard times.
Tricky conversations
l'm not going to get into a discussion about... 
Clearly... 
What you need to do... 
But bearing in mind... 
I expect you to...
It's important that you... 
l'm not happy with the effort that you've made. 
I really want to see some improvement. 
You've got to snap out of it. I know it's di�cult...
Dialogue Situation: a tricky conversation
Michele: Okay, well, I’m not going to get into a discussion about who deserved
to get the job. Clearly, the person who was appointed was the right person for the
job. What you need to do is look at your work and what you’re doing and where
that’s taking you in your career. But bearing in mind that you are still employed to
do a job and I expect you to do that job with a certain attitude. You’re meeting
members of the public quite regularly - it’s important that you aren’t unhappy, or
at least that you don’t show it. This meeting is really just to let you know I’m not
happy with the effort that you’ve made... Paulo: Okay...
Michele: … and I really want to see some improvement. I know it’s di�cult. I
know that it’s depressing not to get a job, but you’ve got to snap out of it, you’ve
got to get on with the job that you’re doing now. Paulo: ...
 Fonte: Freepik
Resolving Dif�culties
I’ll come straight to the point.
I wasn’t particularly happy with…
Frankly…
Well…
I’ve seen very little change.
I’m afraid that…
Despite what you say…
I don’t want to jump to any conclusions.
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Dialogue situation
 Fonte: yanalya / Freepik  Fonte: Freepik
Sean: Maria, can I have a word, please, in my o�ce?
Now then. I won’t take long about this, I’ll come straight
to the point. We had a chat...
Maria: Yeah.
Sean: At that point, I wasn’t particularly happy with the
way that you were behaving in the o�ce, the way that
you were being uncooperative, a little bit surly with
people. And since then, frankly, I’ve seen very little
change.
Maria: Well, I mean, I think I’ve made an effort, trying to
be helpful like I normally am with people, and I feel that
I’m still doing my job – not that the job’s very interesting.
I thinkit’s become less interesting since Sarah got the
promotion. I think she’s getting some more of the
interesting work.
Sean: Okay, well I’m afraid that, despite what you say, it
hasn’t come across. I don’t want to jump to any
conclusions, but you have taken quite a bit of time off…
and …
Maria: Yeah, but you’re allowed to take leave, aren’t you?
Sean: You are allowed to take leave. Hopefully you come
back from leave refreshed and you leave your problems
at home.
Talking business on the phone
Talking on the telephone can be di�cult for a couple of
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reasons. First of all, you can't see the person you're talking
to, so you can't see his or her body language and "read" his
or her face. Talking on the phone also requires its own
special set of words and phrases.
Here’s a helpful reference chart that will help you speak on
the telephone with con�dence in business and personal
situations. We hope you'll �nd this helpful. Now if you can
only �nd somebody to pay for your cell phone bill you'll be all
set!
Below you will �nd speci�c telephoning phrases and
telephoning techniques to improve con�dence when
telephoning.
 Fonte: Jim Reardan on Unsplash
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Leia
Speci�c telephoning phrases and telephoning techniques to improve con�dence when telephoning
Dialogue situation: putting someone through
 Fonte: PublicDomainPictures por Pixabay  Fonte: ROOM on Unsplash
Receptionist: Jason Wine Importers. Good Morning.
How can I help you?
Caller: Could I speak to Ms Simpleton, please?
Receptionist: Who's calling please? Caller: This is Jack Reilly from Lookout Vineyards.
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Receptionist: Sorry, I didn't get your name. Caller: Jack Reilly. That's R E I L L Y.
Receptionist: Thank you. And where are you calling
from?
Caller: Lookout Vineyards.
Receptionist: OK, Mr. Reilly. I'll try and put you through. Caller: Thank you.
Receptionist: You're welcome.
Notas
Your major 1
Sua graduação.
Moody 2
De mau-humor
Referências
CAMBRIDGE. Dictionary of american english. Cambridge: CUP, 2007.
MARTINEZ, Ron. Como dizer tudo em inglês. 41. ed. Rio de Janeiro: Campus (Elsevier), 2000.
PAVLIK, Cheryl. Hot Topics 3. 1. ed. Boston: HEINLE, 2008.
Próxima aula
Describing an entrepreneurship (Descrevendo um empreendimento);
How to recruit a business partner (como angariar sócios para um empreendimento).
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