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820-605 Cisco Customer Success Manager exam dumps questions are the best material for you to test all the related Cisco exam topics. By using the 820-605 exam dumps questions and practicing your skills, you can increase your confidence and chances of passing the 820-605 exam. Features of Dumpsinfo’s products Instant Download Free Update in 3 Months Money back guarantee PDF and Software 24/7 Customer Support Besides, Dumpsinfo also provides unlimited access. You can get all Dumpsinfo files at lowest price. Cisco Customer Success Manager 820-605 exam free dumps questions are available below for you to study. Full version: 820-605 Exam Dumps Questions 1. What is the best method to measure customer consumption of technology? A. telemetry and analytics B. recurring revenue management C. enterprise CRM and incident management D. content management Answer: A 2. In which lifecycle stage would a lack of skilled resources be identified as a barrier? A. sales proof of concept B. late-stage adoption C. early-stage adoption D. solution renewal 1 / 5 https://www.dumpsinfo.com/unlimited-access/ https://www.dumpsinfo.com/exam/820-605 Answer: C 3. What is a common indicator of customer health? A. number of services purchased B. number of licenses purchased C. customer satisfaction metric D. amount of money spent on the solution Answer: C 4. What are two drivers for Customer Success? (Chooser two) A. The customer trusts that Cisco support will solve any issues. B. The customer receives training for new products and services. C. The customer recognizes the value of initial use case implementations. D. The customer gives feedback about the purchased product. E. The mature and fully deployed solution is running in production. Answer: B,C 5. From a Customer Success perspective, which reason to monitor your customer’s health is the most important? A. It provides the opportunity to address any changes in the customer’s experience or actions around the solution B. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan C. Understanding your customer’s health directly enables renewals D. It gives the customer valuable insight so they can automatically renew critical on time Answer: A 6. A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided? A. Share the company's organizational chart with the support team. B. Provide customers with relevant use cases for the purchased solution. C. Ensure that the customer knows the point of contact for product training. D. Clarity roles and responsibilities with the stakeholders. Answer: D 7.Which item should the Customer Success Manager focus on to enable the adoption of a software solution? A. KPI that will be improved by the new product solution B. current existing products that are being displaced by the solution C. current configuration guide of the product solution D. product use case that will achieve the desired outcome Answer: D Explanation: Reference: https://sixteenventures.com/improve-adoption 2 / 5 https://www.dumpsinfo.com/ 8.1.A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting? A. Engage with the account team to understand the expansion opportunities. B. Perform a deep analysis of all the sales orders to the past 24 months. C. Document customer's current technical escalations. D. Speak the internal contacts to understand the customer's priorities and sentiment. Answer: D 9. Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face- to-face communications. Which two main barriers to adoption does the customer face? (Choose two.) A. technical barrier B. cultural barrier C. process barrier D. product barrier E. cost barrier Answer: B C 10. Which factor delays time to value? A. unrenewed Success Plan B. unpaid invoice C. loss of project sponsor D. negative Net Promoter Score Answer: C 11.A customer does not feel they have received value from a software solution, and the 3-year contract is expiring in 60 days. The customer is hesitant to continue spending money and is considering other alternatives. Which stakeholder is responsible for ensuring that the customer realizes value from solutions coming up for renewal? A. Renewals Manager B. Account Manager C. Product Sales Specialist D. Customer Success Manager Answer: D 12. Which sources should be used to uncover customer barriers? A. data, health score, intuition B. conversation, data, health score C. intuition, observation, data D. observation, conversation, data Answer: D 13.Refer to the exhibit. 3 / 5 https://www.dumpsinfo.com/ What is the problem with this RACI example? A. Every task should have four people consulted. B. No one has multiple roles. C. More stakeholders should be involved. D. Too many people are accountable for this task. Answer: D 14. A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption? A. Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology. B. Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful. C. Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan. D. Research the best training available for this new technology and ensure as many IT staff as possible attend the training. Answer: A 15. The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company’s success? (Choose two.) A. risk management B. employee satisfaction C. cost efficiency D. credibility E. sustainability Answer: B,C 16.What are two examples of leveraging data to identify a customer barrier? (choose two) A. noting change in customer executive team B. consulting the health index C. providing training recommendations D. reviewing installed base details E. evaluating feedback from the customer operations team Answer: B D 17. Which two actions are critical when communicating with executives? (Choose two.) A. Keep services as a primary topic 4 / 5 https://www.dumpsinfo.com/ B. Focus on the value achieved C. Incorporate the sales team’s plan D. Target executive priorities E. Focus on technical details Answer: B D 18. What is a technical adoption barrier? A. lack of integration with other products B. underutilization of licenses C. untrained customer user group D. customer not measuring product value Answer: A 19.The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.) A. risk management B. credibility C. business growth D. cost efficiency E. sustainability Answer: B C Powered by TCPDF (www.tcpdf.org) 5 / 5 https://www.dumpsinfo.com/ http://www.tcpdf.org
