FMIPUnlockForm

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 Disable Find My iPhone Lock Request	
This form should be completed when a repair is blocked in GSX due to FMiP device lock and where the customer 
has provided the valid proof of purchase proving device ownership. The Carrier Partner should complete this form 
and attach the proof of purchase receipt of the product’s original retail purchase. 	
Troubleshooting 
	

 Has the customer tried to turn off remotely via online iCloud.com/find access?	

 Yes	

 No	

 
	

 Has the customer tried to reset their password at appleid.apple.com?	

 Yes	

 No	

 
If you answer no to either of these questions, submit the form only after the customer attempts those steps.	


Product Information 
	

 Serial Number:	

 
	

 IMEI (cellular devices only):	

 
	

 Product Description:	

 
!
Original Sales Information 

!
	

 Purchase date:	

 
	

 	

 Year (YYYY)	

 Month (MM)	

 Day (DD)	

 
	

 Invoice/receipt number:	

 
	

 Name:	

 
	

 Phone number:	

 
	

 Street address:	

 
	

 City/State:	

 
	

 Postal:	

 
	

 Country code:	

 
	

 Email address (if available):	

 
	

 Additional comments: 
 

!
!!!
ALL FIELDS ARE REQUIRED	

!
Completed forms should be submitted to the appropriate regional e-mail address from the following list: 	
FMiPLockAMR@apple.com, FMiPLockALAC@apple.com, FMiPLockEMEA@apple.com, 
FMiPLockAPAC@apple.com, FMiPLockChina@apple.com, FMiPLockJapan@apple.com	
The customer’s statutory warranty rights are the same whether or not the proof of purchase is validated. Apple 
will protect personal information in accordance with the Apple’s Customer Privacy Policy available at 
www.apple.com/legal/privacy.	
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Version 1.2 | February 2014
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http://www.apple.com/legal/privacy
	iCloud: Yes
	Reset Pwd: Yes
	Serial Number: C37LQ43GFRC9
	IMEI: 358689055626095
	Prod desc: IPHONE 5 32GB GOLD
	Year: 2013
	Month: 12
	Day: 11
	Invoice number: 8896613724
	Reseller name: Apple Asia Limited
	Phone: +8525068888
	Street address: 2401, Tower One, Times Square
	City/State: Causeway Bay
	Postal: 999077
	Country code: Hong Kong
	Email address: 
	Comments: Please disable the Find My iPhone Lock.