Business Etiquette Basics Lesson Plan

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Work with a partner, group, or your teacher. Do the activities below together.
PREVIEW ACTIVITY (I) Fluentize, LLC. Copyright 2021. For use only with license.
Business Etiquette Basics (B1)
PART II 
PART I 
Write the indicated parts of speech and correct prefixes for the sentences below.
1 I didn’t understand the task instructions clearly, so I made a few mistakes.
 My of the task instructions resulted in a few mistakes.
2 If your colleagues are rude to you, you may feel like they don’t respect you.
 If your colleagues are rude to you, you may feel .
3 It’s hard to work with people who don’t cooperate well.
 It’s hard to work with people who are really .
(noun)
(adjective)
Discuss proper business etiquette that comes to mind for...
...meeting someone new | ...speaking with others | ...using your smartphone
What does “business etiquette” mean? Choose the correct answer below.
(adjective)
PART III Test your knowledge of the adjectives below and match them with their definitions.
a. valued or respected
b. a little angry or irritated
c. always telling others what to do
d. strongly focused on and involved
e. very important
annoyed
bossy
appreciated
vital 
engaged
1
2 
3
4
5
a. Goals and strategies that can help a business grow and succeed
b. Supplies and materials that are necessary to have in the workplace
c. Manners and behaviors that are expected within the workplace
PART IV 
1 What are the people doing in the image?
2 In what kinds of situations is it expected to do this?
3 Why is it important to do this?
Discuss the questions below about the image on the right.
misunderstanding
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1 My client wrote me an email and it sounded very polite and friendly.
 My client wrote me an email with a polite and friendly .
2 It’s important to look people in the eyes when speaking at meetings. 
 It’s important to make eye when speaking at meetings.
3 During important work discussions, make sure you listen carefully to others.
 During important work discussions, give others your full .
PREVIEW ACTIVITY (II) Fluentize, LLC. Copyright 2021. For use only with license.
Business Etiquette Basics (B1)
PART I
PART II
Bonus Phrase!
make a strong impression = make yourself look good or create a positive mental image
Write the missing word in the second sentence of each sentence pair below so that it 
expresses the same meaning as the sentence above it. 
EXAMPLE At your job interview today, try to make a strong impression.
Choose the correct definition for the vocabulary words as used in the sentences.
1 My job interview went really well. I think it’s likely that I’ll be hired.
 likely means... a. impossible b. not probable c. highly probable
2 Business etiquette and customs vary across different cultures.
 vary means... a. differ b. create c. manage
3 You should always try to show up on time for professional meetings.
 show up means... a. inform b. increase c. arrive
4 When my co-workers talk and socialize loudly in the office it irritates me.
 irritate means... a. make someone very surprised or shocked 
 b. make someone a little angry or annoyed 
 c. make someone feel important
5 Honesty and respect will help you build healthy relationships in business.
 honesty is... a. the quality of being lazy 
 b. the quality of being truthful
 c. the quality of being talkative
6 My boss treats the male employees a bit better than the female employees.
 treat means... a. complain or talk negatively about someone 
 b. act or behave in a particular way toward someone 
 c. try to make someone believe an opinion 
https://app.fluentize.com/lesson/business-etiquette-basics
PREVIEW DISCUSSION QUESTION
VIEWING ACTIVITY
What comes to mind when you think of a good 
“company culture”? If you work for a company, 
describe the culture of that company.
BASIC BUSINESS ETIQUETTE Fluentize, LLC. Copyright 2021. For use only with license.
Business Etiquette Basics (B1)
PART II 
PART I 
Choose true or false according to the information from the video.
The basics of business etiquette are very different in every 
company.
It’s recommended that you show up late for meetings.
Your business etiquette can have a big impact on your career.
TRUE FALSE
TRUE FALSE
1
2
0:08
0:23
1 What is the definition of “business etiquette”?
 
2 What are a few examples of basic business etiquette discussed in the video?
3 What should you do with your smartphone during conversations with others? Why?
Write short answers according to the information in the video.
---
0:01
PART III 
“ In a business setting, it’s best to use your smartphone sparingly. 
a. very clearly or in an easily visible manner 
b. in a limited way or not frequently 
c. without care or attention
In the video, the narrator talks about using smartphones in business settings. He says...
What does “sparingly” mean in the sentence above?
TRUE FALSE31:23
1:13
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POST-VIEWING ACTIVITY (I)
Fluentize, LLC. Copyright 2021. For use only with license.
Business Etiquette Basics (B1)
PART II 
PART III 
PART I 
Rewrite the sentences below and replace the words in bold with the words or phrases 
that were used in the video.
1 Business etiquette is a very important part of a productive work environment. 
2 Proper business etiquette includes arriving on time for meetings.
3 If you follow the basics of business etiquette, you’ll likely create a good image 
 of yourself.
 
1 Business etiquette is all about treating your co-workers and customers with 
 respect and .
2 You should offer a firm when initially meeting someone.
3 Using good eye and being an active listener show that you’re 
 engaged.
4 In conversations or meetings, always give others your full 
 and put your smartphone away.
5 It’s important to write and speak in a friendly .
tone | handshake | honesty | contact | attention 
Choose the correct nouns that fit the text below. 
1 If you’re polite and positive in your business communication, it can prevent 
 someone from (UNDERSTAND) you.
2 If you communicate in a bossy or annoyed tone, it could irritate 
 others and make them (COOPERATE).
3 When speaking with people in business, if you keep your eyes 
 on your phone, they will feel (RESPECT).
Write the correct prefix and part of speech for each word that was used in the video.
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POST-VIEWING ACTIVITY (II)
Fluentize, LLC. Copyright 2021. For use only with license.
Business Etiquette Basics (B1)
Study the example and usage of the conjunction although in the video.PART I 
“
In the beginning of the video the narrator says...
Although workplace culture and expectations can vary between companies,
the basics of business etiquette can be used in almost any kind of workplace.”
PART II Match the first clause of each sentence below with the correct second clause.
EX unprepared / interview
1 sick / work
2 sleep / tired 
3 car / walk
EXAMPLE Workplace culture and expectations can vary between companies, but the basics of 
 business etiquette can be used in almost any kind of workplace.
Although is a conjunction that is used to link two contrasting or surprising ideas / facts. In the 
example above, it’s surprising that workplace culture and expectations vary greatly between 
companies, but that the basic business etiquette in companies generally stays the same.
Although expresses the same meaning as the conjunction “but”, but with a different position in 
the sentence. But is placed at the beginning of the second clause, not the first. 
a. I showed up a few minutes early today. 
b. I’m more productive at the company office.
c. I sometimes forget what was discussed.
d. I make enough money to support my family.
e. I prefer to do my work individually.Although I have a low salary,
Although I’m often late to meetings,
Although I am really cooperative,
Although I love working from home, 
Although I pay attention at meetings,
1 ____
2 ____
3 ____
4 ____
5 ____
PART III Write full sentences starting with the conjunction although. Use the first word in the 
first clause and the second word in the second clause. Use the subject “I”.
Although I was unprepared, the job interview went really well.
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Fluentize, LLC. Copyright 2021. For use only with license.
Business Etiquette Basics (B1)
Your teacher will choose a few of the speaking topics below to discuss. Discuss the topics 
with your teacher or partner. In your discussion, explain your ideas in detail. 
How has the COVID-19 pandemic changed or impacted 
basic business etiquette? 
1
Have you ever traveled to another country for business? If 
so, did you notice a difference in business etiquette? 
3
SPEAKING TASK:
WRITING + SPEAKING TASK:
Discuss and/or write three basic etiquette tips that come to mind for virtual business 
meetings / video calls, as well as for business lunches / dinners.
2
POST-VIEWING ACTIVITY (III)
What do you think about the idea of becoming Facebook 
friends with your colleagues?
4
Do you think that doing social activities with your col-
leagues outside of work is good business etiquette? 
1 
2 
Etiquette Tips for Virtual Business Meetings: 
3 
1 
2 
Etiquette Tips for Business Lunches / Dinners: 
3 
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QUIZ & REVIEW ACTIVITY
PART II 
Work with a partner. Complete the quiz and review activities below. 
Fluentize, LLC. Copyright 2021. For use only with license.
Business Etiquette Basics (B1)
PART I 
Vocabulary: Write the missing verbs in the spaces below. 
PART IV 
PART III 
Grammar: Explain the usage of the conjunction although. Do you remember the ex-
ample from the video? If so, write the second clause of the sentence from the video. 
Although workplace culture and expectations can vary between companies,
”.
Vocabulary: Discuss what each term means. Write how it was used in the video. 
1. vital 
2. engaged 
3. sparingly 
1 It’s important to others with respect and honesty.
2 You should up on time for meetings.
3 Speak to others with a friendly tone. If you have an annoyed or bossy tone, it 
 could the other person.
4 If you follow the basics of business etiquette, you’ll likely 
 a strong impression.
PART V 
Question. What are a few examples of basic business etiquette tips from the video? 
Bonus: Test your knowledge of the prefixes used for the words below. Which prefix 
comes to mind for each one?
1. If someone is rude or not polite, they are polite. 
2. If someone lies or never tells the truth, they are honest. 
3. If something is not likely or probable to happen, it is likely. 
4. If something happens randomly or it isn’t expected, it is expected.
5. If someone treats others badly, they treat others. 
Write two more of your own sentences starting with the conjunction although. 
1
2
Although
Although
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