Get Ready for the Salesforce ADX-201 Exam Essentials for New Lightning Experience Administrators

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Question No. 1
Cloud Kicks (CK) captures whether an opportunity should be reviewed by someone in product
engineering with a checkbox field called Needs Review. CK also has a picklist field on the
opportunity for Product Type. When a sales rep saves an opportunity, they need to select the
Product Type or check the Needs Review box.
What should an administrator use to accomplish this?
A. Before Save flow
B. Validation rule
C. Workflow rule
D. Required fields
Answer: B
Question No. 2
The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the
web to the Automated Cases Queue Any manually created cases should be owned by the agent
creating them, however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?
A. An escalation rule is changing the case owner on case creation
B. The Assignment Rule checkbox is selected by default.
C. Another assignment rule is giving ownership to the administrator
D. The Owner field is missing on the webform and email template.
Answer: B
Question No. 3
DreamHouse Realty requires that house showings be scheduled within the current year to prevent
too many future showings from stacking up.
How can they make sure Showing Date is only populated with a date this years?
A. Sync the users' Showing Calendar to Salesforce and filter it to only look at this year.
B. Create a report that shows any Showing Dates not scheduled in the current year to the
updated.
C. Add Help Text so the user knows to only add a Showing Date within the current year.
D. Create a validation rule that ensures Showing Date contains a date within the current year.
Answer: D
Question No. 4
Brokers at DreamHouse Realty need to see certain information about one or more cases when
referencing the contact record. This record case Name, Case ID, Customer Name, Case Reason,
Case Status, and Case Creation Date.
Which two changes in Setup should the administrator make?
A. Use the page layout editor to change the related list type to Enhanced List.
B. Edit the Related List component in the Lightning App Builder and choose Related List as
the related list type.
C. Edit the Related List component in the Lightning App Builder and choose Enhanced List as
the related list type.
D. Use the page layout editor to include the appropriate column in the Cases related list.
Answer: B, D
Question No. 5
Customer service accesses articles with the Knowledge Lightning component on the Service Cloud
Console. Billing department users would like similar functionality on the case record without using
the console.
How should the administrator configure this request?
A. Add the knowledge component to the page layout.
B. Add the Knowledge component list to the page layout.
C. Add the Knowledge related list to the page layout.
D. Add the knowledge related list to the record page
Answer: C
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