GCX-SCR Genesys Cloud CX Scripting Certification Exam Dumps

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<p>GCX-SCR</p><p>Exam Name: Genesys Cloud CX: Scripting Certification</p><p>Full version: 60 Q&As</p><p>Full version of GCX-SCR Dumps</p><p>Share some GCX-SCR exam dumps below.</p><p>1. You are creating a script with multiple pages that have a common header section. Choose an</p><p>efficient way to create multiple page scripts.</p><p>A. Create a component template for the header section and use it in subsequent pages.</p><p>B. Create a header section individually for all the pages.</p><p>C. Use the script template to duplicate header sections.</p><p>1 / 6</p><p>https://www.certqueen.com/GCX-SCR.html</p><p>D. Use the Export-Import feature.</p><p>Answer: A</p><p>Explanation:</p><p>The most efficient way to create multiple pages in a script that share a common header section</p><p>is to create a component template for the header. This template can then be reused on each</p><p>page, ensuring consistency and saving time. By using a component template, you only need to</p><p>design the header once and can easily apply it across all pages. This approach also makes</p><p>updates easier, as changes to the header template will automatically reflect on all pages using</p><p>that template. Creating individual headers for each page or duplicating them using a script</p><p>template would be less efficient and prone to inconsistencies.</p><p>2. Which of the following entities is used to ensure that people within your organization have the</p><p>rights and permissions that they need within Genesys Cloud CX?</p><p>A. Workgroups</p><p>B. Rooms</p><p>C. Groups</p><p>D. Roles</p><p>Answer: D</p><p>Explanation:</p><p>In Genesys Cloud CX, Roles are used to ensure that people within your organization have the</p><p>rights and permissions they need to perform their tasks. Roles are collections of permissions</p><p>that can be assigned to users, determining what actions they can perform within the system. For</p><p>example, a role might allow a user to manage queues, configure scripts, or view analytics. By</p><p>assigning the appropriate roles to users, administrators can control access and maintain</p><p>security within the organization.</p><p>Reference: Genesys Cloud CX Roles and Permissions Documentation.</p><p>3. Using the _____ action in scripts, you can temporarily stop recording the interaction.</p><p>A. Hold</p><p>B. Secure Pause</p><p>C. Secure Hold</p><p>D. Stop Recording</p><p>Answer: B</p><p>Explanation:</p><p>The Secure Pause action in Genesys Cloud CX is used to temporarily stop the recording of an</p><p>interaction, particularly when sensitive information, such as payment details, is being collected.</p><p>2 / 6</p><p>This action is essential for compliance with data protection regulations like PCI-DSS, ensuring</p><p>that sensitive data is not recorded or stored.</p><p>Using Secure Pause ensures that the recording is automatically resumed after the sensitive</p><p>information has been captured, maintaining the integrity of the interaction while protecting</p><p>customer data.</p><p>4. Give necessary permission to agents to view and execute data actions.</p><p>5. Identify the script property which is used for exchanging or passing data from one application</p><p>to another that is unrelated to the call.</p><p>A. Callback</p><p>B. Data Actions</p><p>C. UUI</p><p>D. Outbound</p><p>Answer: C</p><p>Explanation:</p><p>UUI (User-to-User Information) is the script property used for exchanging or passing data from</p><p>one application to another that is unrelated to the call itself. UUI data is often used in scenarios</p><p>where information needs to be transferred alongside a call but is not directly related to the</p><p>telephony functions, such as passing customer data between different systems within an</p><p>organization.</p><p>This capability is essential for integrating various systems and ensuring that relevant data</p><p>accompanies interactions throughout different touchpoints.</p><p>6. Which action in a contact center allows agents to transfer interactions seamlessly without</p><p>requiring them to remember the destination?</p><p>A. Consult Transfer</p><p>B. Invoke Secureflow</p><p>C. Blind Transfer</p><p>D. Schedule Callback</p><p>Answer: A</p><p>Explanation:</p><p>The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly</p><p>without needing to remember the destination. This type of transfer allows the agent to consult</p><p>with the destination party before completing the transfer, ensuring that the interaction is handled</p><p>smoothly and that the receiving party is fully informed.</p><p>This feature is particularly useful in complex customer service scenarios where context needs to</p><p>3 / 6</p><p>be</p><p>preserved during the transfer.</p><p>Reference: Genesys Cloud CX Interaction Management Documentation?.</p><p>7. The ________________ allows you to easily format text using Markdown syntax.</p><p>A. Image Component</p><p>B. Input Component</p><p>C. Markdown Component</p><p>D. Text Component</p><p>Answer: C</p><p>Explanation:</p><p>The Markdown Component in Genesys Cloud CX allows you to easily format text using</p><p>Markdown syntax. This component is specifically designed for handling text formatting within</p><p>scripts, enabling the use of Markdown to add styling such as bold, italics, headings, lists, and</p><p>more. This provides a flexible and user-friendly way to enhance the visual presentation of text in</p><p>scripts.</p><p>8. Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX</p><p>organization.</p><p>A. True</p><p>B. False</p><p>Answer: B</p><p>Explanation:</p><p>Files uploaded to a workspace in Genesys Cloud CX cannot be shared with non-members of</p><p>the Genesys Cloud organization. Workspace files are restricted to members within the</p><p>organization for security and collaboration purposes, preventing external access to sensitive or</p><p>proprietary information. Thus, sharing files with users outside the Genesys Cloud CX</p><p>organization is not possible directly from the workspace.</p><p>9. Which of the following statements about scripts is true?</p><p>A. Scripts can be used for inbound interactions only.</p><p>B. Scripts are only used to configure flows when setting up Architect.</p><p>C. Scripts can be used in all types of interactions.</p><p>D. Scripts may be used for outbound dialing campaigns only.</p><p>Answer: C</p><p>Explanation:</p><p>4 / 6</p><p>Scripts in Genesys Cloud CX can be used for various types of interactions, including inbound</p><p>and outbound calls, chat sessions, emails, and more. Scripts help guide agents through</p><p>interactions by providing them with relevant information and prompts based on the interaction</p><p>context. This flexibility allows scripts to be integrated across different channels, ensuring a</p><p>consistent customer experience regardless of the interaction type.</p><p>Scripts are not limited to outbound campaigns or configuring flows in Architect; they are a</p><p>versatile tool within the Genesys Cloud CX platform.</p><p>10. Select the built-in variables available in Scripts. (Choose three.)</p><p>A. Agent Name</p><p>B. Queue Name</p><p>C. Customer Preferred</p><p>D. Language</p><p>E. Agent Call Duration</p><p>Answer: A, B, D</p><p>Explanation:</p><p>In Genesys Cloud CX scripts, several built-in variables are available by default, providing</p><p>essential data that can be used within the script. The built-in variables include:</p><p>Agent Name: This variable holds the name of the agent who is currently using the script. It is</p><p>often used to personalize the interaction or for logging purposes.</p><p>Queue Name: This variable contains the name of the queue from which the interaction was</p><p>routed. It helps in identifying the source of the interaction and can be used to tailor the script</p><p>based on the queue's context.</p><p>Language: This variable stores the language preference of the customer or the interaction,</p><p>allowing the script to present content in the appropriate language.</p><p>These variables are readily accessible within scripts and are integral to creating dynamic and</p><p>context-aware interactions.</p><p>Reference: Genesys Cloud CX Scripting Documentation?.</p><p>5 / 6</p><p>More Hot Exams are available.</p><p>350-401 ENCOR Exam Dumps</p><p>350-801 CLCOR Exam Dumps</p><p>200-301 CCNA Exam Dumps</p><p>Powered by TCPDF (www.tcpdf.org)</p><p>6 / 6</p><p>https://www.certqueen.com/promotion.asp</p><p>https://www.certqueen.com/350-401.html</p><p>https://www.certqueen.com/350-801.html</p><p>https://www.certqueen.com/200-301.html</p><p>http://www.tcpdf.org</p>