ISO-9001 Lead Auditor Exam Dumps 2024

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ISO-9001 Lead
Auditor
Exam Name: QMS ISO 9001:2015 Lead Auditor
Full version: 125 Q&As
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1. An audit team leader arrives at a printing organisation to carry out a Stage 2 audit for a
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certification body. At a meeting with the Quality Manager, she is told that they have won their
biggest contract from a computer manufacturer to print and compile computer documentation
packages. They have leased the unit next door for space reasons but have never worked in this
sector before. The Quality Manager wants the ISO 9001 certificate to cover the new contract.
During the audit, a team member finds that a number of print jobs have been rejected by
several clients over a number of months due to spelling errors in the print run. The Print
Manager blames the new employees they had to take on because of a big contract. The auditor
raises a nonconformance against clause 10.2.1.b of ISO 9001.
Which one of the evidence statements would support this finding?
A. There was no record that the organisation evaluated the effectiveness of the training given to
new employees.
B. There was no evidence that a check of spelling took place before the release of printing to
the client.
C. The actions taken to deal with customer complaints did not prevent recurrence of the
problem.
D. The organisation did not provide the correct resources to prevent nonconformity.
Answer: C
Explanation:
According to clause 10.2.1.b of ISO 9001:2015, the organization should evaluate the need for
action to eliminate the causes of nonconformities, in order to prevent their recurrence. This
means that the organization should identify and address the root causes and contributing
factors of the nonconformities, and implement appropriate corrective actions that are effective
and proportional to the impact of the nonconformities. In this case, the evidence statement that
supports the finding of nonconformance is C, because it shows that the organization did not
take effective actions to prevent the recurrence of the spelling errors in the print run, which
resulted in repeated customer rejections and dissatisfaction. The other options are not directly
related to clause 10.2.1.b, although they may indicate other nonconformities or weaknesses in
the organization’s QMS. For example, option A may relate to clause 7.2 on competence, option
B may relate to clause 8.6 on release of products and services, and option D may relate to
clause 7.1 on resources.
Reference: ISO 9001:2015, [ISO 9001 Auditing Practices Group Guidance on Nonconformity
and Corrective Action], ISO 9001 Clause 10. Improvement - ISO-templates.com
2. DRAG DROP
You are carrying out an audit at a single-site organisation seeking certification to ISO 9001 for
the first
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time. The organisation manufactures
cosmetics for major retailers.
You are interviewing the Manufacturing Manager (MM).
You: "I would like to begin by looking at the cleaning controls."
MM: "We record the cleaning of the equipment at the end of every batch. This document details
the minimum cleaning frequency and the
procedures to follow for all areas and each item of equipment. The person who carries out the
cleaning puts their initial on the document and records
the time and date alongside."
Narrative: You sample production records over 3-days and note down evidence of
nonconformity as per the table below.
You decide to raise a nonconformity.
To complete the nonconformity report click on the blank section you want to complete so it is
highlighted in red and then click on the applicable text from the options below. Alternatively, you
may drag and drop the options to the appropriate blank section.
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Answer:
3. According to ISO 9001:2015, which is an output of the design and development process?
A. Budget reports
B. Marketing plans
C. Design and development outputs that meet input requirements
D. Supplier evaluations
Answer: C
4. You are auditing an organisation that has been certificated to ISO 9001 for ten years. The
organisation is a privately-owned, multi-site car tyre fitting organisation. You are auditing one of
the sites. You are auditing the car tyre fitting service. You are interviewing the Site Manager
(SM).
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You: "Would you explain the car tyre fitting service?"
SM: "Of course. Customers typically call us by phone with their requirements. We ask them
what they want. We check whether we have the tyres they need in stock. If we don't have the
tyres in stock, we contact our supplier to confirm when they would be able to supply the tyres.
We then determine the cost. We then check what availability we have in our busy schedule to fit
the new tyres. We then inform the customer with details of cost and when we can fit the tyres. If
the customer is happy to proceed with the booking, we update our Work Schedule. The same
process applies for customers who walk into our office and for online requests."
You: "What information do you retain should there be a defect reported by a manufacturer of
tyres that you have fitted?"
SM: "We maintain records of customer names, addresses and contact phone numbers. We
maintain a record of the type of tyre fitted and the tyre
manufacturers batch information. We also maintain a record of the registration numbers of the
vehicles we have fitted tyres to. All records are in our Work Schedule."
Which two of the following options you would take to enable you to gather further audit evidence
to validate what the Site Manager has told you?
A. Interview a customer to determine how satisfied they are with the service.
B. Interview a tyre fitter to determine how long they have worked for the organisation.
C. Interview a tyre fitter to determine the type and batch of each tyre fitted to a car.
D. Review the training record of the site manager.
E. Review the Work Schedule dated three years ago and verify what information has been
recorded.
F. Review the Work Schedule for the past three weeks and verify what information has been
recorded.
Answer: CF
5. Choose all correct options: What is expected during the management review sessions
according to ISO 9001:2015?
A. Review of resources needed for the maintenance of the QMS
B. Review of changes in external and internal issues that affect the QMS
C. Decisions related to opportunities for improvement
D. Discussion of new equipment purchases
E. B and C
Answer: E
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6. Which two of the following aspects of a quality management system must the organisation
continually improve?
A. Adaptability
B. Applicability
C. Effectiveness
D. Efficiency
E. Responsiveness
F. Suitability
Answer: CD
Explanation:
Question no: 5 Verified Answer = C. Effectiveness and D. Efficiency
Comprehensive and Detailed = Effectiveness and efficiency are two of the seven quality
management principles that form the basis of ISO 9001. According to ISO 9000:2015, clause
3.2.14, effectiveness is the “extent to which planned activities are realized and planned results
achieved”. According to clause 3.2.15, efficiency is the “relationship between the result
achieved and the resources used”. In other words, effectiveness is about doing the right things,
and efficiency is about doing things right. ISO 9001:2015, clause 10.3, requires the organisation
to continually improve the suitability, adequacy, and effectiveness of the quality management
system. This implies that the organisation should also improve the efficiency of its processes,
products, and services, as efficiency is a key factor in achieving customer satisfaction, reducing
costs, and increasing profitability. Some of the ways that the organisation can improve its
effectiveness and efficiency are: -Establishing SMART (specific, measurable, achievable,
relevant, and time-bound) objectives and monitoring their progress - Implementing the Plan-Do-
Check-Act (PDCA) cycle to plan, execute, evaluate, and improve its activities - Applying the
process approach to manage its interrelated processes as a coherent system - Using evidence-
based decision making to analyse data and information and take appropriate actions - Seeking
feedback from customers and other interested parties and addressing their needs and
expectations - Identifying and addressing risks and opportunities that can affect its performance
and conformity - Encouraging innovation and creativity to find new and better ways of doing
things - Benchmarking its performance against best practices and industry standards - Providing
training and development opportunities for its personnel to enhance their competence and
motivation 12345
Reference:
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1: ISO 9000:2015 - Quality management systems ? Fundamentals and vocabulary
2: ISO 9001:2015 - Quality management systems ? Requirements
3: ISO 9001 Explained: A Comprehensive Guide to Quality Management Systems - ISMS.online
4: The 7 Principles of ISO 9001 | ISO Standards Explained
5: Key Elements of an ISO 9001:2015 Quality Management System
7. You are conducting an ISO 9001 audit of a Materials Recycling Facility (MRF). The
organisation processes waste plastics into raw materials for plastic bottle manufacturers. You
reach the manual picking line where operators are removing contaminant materials from
incoming products, such as plastic bags, plastic film and badly contaminated items that would
compromise the recycling process. You interview the line supervisor.
You: "Why are these plastic items being rejected at this stage?"
Auditee: "They do not meet our processing standards."
You: "What is the reason for that?"
Auditee: "These items are likely to damage the machinery down the line. They can also
compromise our quality standards. We need to protect our reputation for good quality output
materials."
You: "What happens to the rejected items?"
Auditee: "Some get melted down in another process later on and some are disposed of as
waste products that cannot be recycled."
You: "What happens to the waste products?"
Auditee: "I'm not sure. I suppose they go to landfill."
Which two. of the following actions would you take to investigate further?
A. Check the process for handling nonconforming items.
B. Ask to review the percentage of waste materials.
C. Find out if operators have regular hearing tests.
D. Determine what happens to the waste products.
E. Ask about operator PPE (Personal Protective Equipment).
F. Determine whether there are quality objectives for reducing rejected material.
Answer: AD
Explanation:
According to the ISO 9001:2015 standard, clause 8.7 requires that an organization identify and
control any nonconforming outputs that do not conform to the requirements of the customer or
other relevant requirements. Nonconforming outputs are any outputs from the process, product
or service that do not meet the specified quality criteria.
Nonconforming outputs must be dealt with in one or more of the following ways:
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Correction of the nonconformity
Segregation, containment, return or suspension of provision of products and services Informing
the customer
Authorisation for acceptance under concession
The organization must also retain documented information on the description of the
nonconformity, the actions taken, any concessions obtained, and the identification of the
authority deciding the action to resolve the nonconformity.
In this scenario, you have interviewed a line supervisor who is responsible for managing a
manual picking line where operators are removing contaminant materials from incoming
products. The supervisor has explained that these plastic items are rejected at this stage
because they do not meet their processing standards and they can damage their machinery and
compromise their quality standards. The supervisor has also mentioned that some of these
rejected items are melted down in another process later on and some are disposed of as waste
products that cannot be recycled. Based on this information, you can investigate further by
taking two actions:
A) Check the process for handling nonconforming items: You can verify whether there is a
documented procedure for identifying, segregating, containing, returning or suspending
provision of nonconforming items at this stage. You can also check whether there is a system
for informing customers about any nonconforming items that may affect their satisfaction or
expectations.
D) Determine what happens to the waste products: You can verify whether there is a
documented procedure for disposing of waste products that cannot be recycled as per
environmental regulations and customer requirements.
These two actions would help you to determine whether there are any nonconforming outputs at
this stage and how they are controlled by the organization.
8. Select all that apply: Which of the following are benefits of applying the process approach?
A. Enhanced ability to focus effort on process effectiveness and efficiency
B. Increased accountability through defined roles and responsibilities
C. Improved process outputs by eliminating the need for management review
D. Continual improvement through effective use of resources
E. All of the above except C
Answer: E
9. You are conducting a third-party audit to ISO 9001 and the next item on your audit plan is
'internal auditing'.
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When reviewing a sample of audit records up to 5 years previously, you find that many contain
non-conformance reports and no actions have been taken. You interview the Quality Manager.
You: "I have noted that many of the older files contain non-conformances that have not had any
corrective action taken."
Quality Manager: "Because the business is always changing, the departmental managers tell
me that the non-conformances are no longer applicable. I made a decision that any non-
conformance over 3 years old is automatically closed"
You: "Do you obtain any confirmation beforehand from the appropriate departments that the non-
conformances are no longer applicable."
Quality Manager: " No, because they are so old I consider that they are no longer appropriate.
Please remember that we take a risk-based approach which means we audit where and when it
is considered important to do so.
Select one course of action you would now take from the options.
A. Interview Top management to determine whether they were aware of and agreed the actions
of the Quality Manager
B. Review all non-conformances reports related to clause 9.2 of ISO 9001
C. Interview relevant Departmental managers to assess whether the older non-conformances
are still valid.
D. Raise a non-conformance report against clause 9.2.2.e of ISO 9001
Answer: D
Explanation:
According to ISO 9001:2015, clause 9.2.2.e, the organization is required to retain documented
information as evidence of the implementation of the audit programme and the audit results.
This includes the records of the nonconformities identified during the internal audits and the
corrective actions taken to address them. The organization is also required to verify the
effectiveness of the corrective actions, as per clause 10.2.2.
Therefore, in the scenario given, the Quality Manager’s decision to automatically close any
nonconformance over 3 years old without obtaining any confirmation from the relevant
departments or verifying the effectiveness of the corrective actions is a clear violation of the
requirements of clause 9.2.2.e. This indicates a lack of control and follow-up of the internal audit
process, as well as a potential risk of recurrence or occurrence of the nonconformities in other
areas. This also undermines the credibility andvalue of the internal audit programme, as well as
the risk-based approach claimed by the Quality Manager.
Hence, the best course of action to take is D, to raise a nonconformance report against clause
9.2.2.e of ISO 9001, and to communicate the audit findings to the relevant management. The
other options are either insufficient or irrelevant to address the issue, as they do not directly
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relate to the noncompliance with clause 9.2.2.e.
Reference:
ISO 9001:2015(en), Quality management systems ? Requirements, clause 9.2.2 and 10.2.2
ISO 19011:2018(en), Guidelines for auditing management systems, clause 6.4.4 and 6.7.2
ISO 9001 Lead Auditor Training Course | IRCA Certified | BSI, section “Learning objectives”
ISO 9001 Lead Auditor Course Material | 3FOLD Education Centre, module 5 and 6
10. You work as an external quality consultant for an organisation, 'A', which provides packaged
food to the public. You are asked to lead a team (you as the leader and two other auditors) to
audit a supplier, 'B', to ISO 9001 which provides packaging materials to your organisation. It is 4
pm and the audit is close to an end; you are having an internal meeting with the team to decide
what will be presented to the auditee during the Closing meeting. The Closing meeting was
scheduled at 5 pm.
You, as Audit Team Leader, audited top management. You explain to the audit team that you
identified two nonconformities:
a. There is no documented information on Top Management Reviews, as required in clause 9.3
of ISO 9001:2015.
b. There is no evidence of Top Management Commitment as required in clause 5.1 of ISO
9001:2015. (e.g., not ensuring the availability of resources
to operate the QMS, not ensuring the establishment of objectives, no promotion of
improvement, no promotion of the process approach).
All agreed to present these two nonconformities. They went to meet the Top Management of 'B'
and noticed that the General Manager and three other managers (Production, Human
Resources, and Sales) were present in the meeting room.
Considering the seriousness of the two nonconformities to Top Management, as audit team
leader, from the following select the best option:
A. Present the nonconformities to the whole group and inform that you will recommend your
company to remove them from the approved suppliers list.
B. Present the nonconformities to the managers, inform them that the report will be sent within
10 days, close the meeting and leave the site.
C. Ask the General Manager to have a private conversation in which you present the
nonconformities only to him because of their sensitive nature.
D. Present the nonconformities to the whole group and analyse with them how to overcome this
situation.
Answer: D
Explanation:
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According to the guidance on conducting the audit closing meeting1, the audit team leader
should provide a summary of the audit findings and conclusions, invite discussions, and agree
on timelines for any corrective actions. The audit team leader should also be respectful,
constructive, and objective when presenting the nonconformities, and avoid any personal or
emotional comments. The audit team leader should also consider the impact of the disruptive
event (such as the Covid-19 pandemic) on the auditee’s context, interested parties, and risks2,
and acknowledge any good practices or improvements observed during the audit. Therefore,
option D is the best option, as it follows the best practices for the closing meeting and allows the
auditee to understand the nonconformities and their implications, and to participate in the
analysis and resolution of the issues. Option A is not correct, as it is not respectful, constructive,
or objective, and it does not invite any discussion or feedback from the auditee. It also assumes
that the audit team leader has the authority to recommend the removal of the supplier from the
approved list, which may not be the case. Option B is not correct, as it does not provide enough
information or explanation to the auditee, and it does not allow any discussion or feedback from
the auditee. It also does not follow the best practices for the closing meeting, such as providing
a summary of the audit, acknowledging any good practices, and agreeing on timelines for
corrective actions. Option C is not correct, as it does not involve the other managers who are
responsible for the functions or processes that were audited, and who may have valuable input
or information to share. It also does not follow the best practices for the closing meeting, such
as providing a summary of the audit, inviting discussions, and agreeing on timelines for
corrective actions.
Reference:
1: Conducting the Audit Closing Meeting: Sharing the Results
2: Auditing ISO 9001:2015 in the Context of a Disruptive Event.
11. Who would be defined as a witness during a witness audit? Choose two of the following
options:
A. Someone with a qualification from the certification body
B. An auditor
C. An existing member of the audit team
D. An assessor for the accreditation body
Answer: BD
Explanation:
Comprehensive and Detailed = According to the web search results from my internal tool, a
witness audit is a technique used during an accreditation audit, where the accreditation body
observes the performance and competence of the certification body auditors in conducting an
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audit12. A witness audit can also be used by a certification body to monitor and evaluate its own
auditors3.
During a witness audit, the following roles can be defined:
• An auditor: This is the person who is being witnessed by the accreditation body or the
certification body. The auditor is responsible for conducting the audit according to the audit plan,
criteria, and standards, and for providing audit evidence and findings123.
• An assessor for the accreditation body: This is the person who witnesses the auditor on behalf
of the accreditation body. The assessor is responsible for evaluating the auditor’s performance
and competence, and for providing feedback and recommendations to the accreditation
body123. The other options are not defined as witnesses during a witness audit, according to
the web search results from my internal tool.
They are:
• Someone with a qualification from the certification body: This is not a specific role in a witness
audit, as anyone who is involved in the audit process should have a qualification from the
certification body. Moreover, having a qualification does not necessarily mean that the person is
a witness or an auditor4.
• An existing member of the audit team: This is not a specific role in a witness audit, as the
audit team consists of the auditors who are conducting the audit, not the ones who are
witnessing it. The witness audit is a separate activity from the audit itself, and the witness
should not interfere with the audit process or influence the audit outcome123.
Therefore, the correct answer is B and D.
Reference:
1: DQS Inc. | Witness Audits | Auditor Training
2: Have you ever been involved with a witness audit? - IFSQN
3: Certac - Witness Audit of Certification Bodies
4: ISO 19011:2018 - Guidelines for auditing management systems
12. Which one of the following is not an ISO 9000:2015 quality management principle?
A. Evidence-based decision-making
B. Leadership
C. Process approach
D. Risk-based approach
Answer: D
Explanation:
According to the ISO 9000:2015 quality management principles document1, risk-based
approach is not one of the seven quality management principles that ISO 9000, ISO 9001 and
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other related quality management standards are based on.
The seven quality management principles are:
Customer focus
Leadership
Engagement of people
Process approach
Improvement
Evidence-based decision making
Relationship management
Therefore, risk-based approachis not a quality management principle under ISO 9001:2015.
Reference: ISO - Quality management principles
13. DRAG DROP
Whistlekleen is a national dry cleaning and laundry company with 50 shops. You are conducting
a surveillance audit of the Head Office and are sampling customer
complaints. You find that 80% of complaints originate from five shops in the same region. Most
of these complaints relate to damage to customer laundry. The Quality
Manager tells you that these are the oldest shops in the company. The cleaning equipment
needs
replacing but the company cannot afford it at the moment. You learn
that the shop managers were told to dismiss most of the claims on the basis of the poor quality
of the laundered materials.
On raising the matter with senior management, you are told that there are plans to replace the
equipment in these shops over the next five years.
You raised a nonconformity against clause 8.5.1 of 150 9001. Select the words that best
complete the sentence;
To complete the sentence click on the blank section you want to complete so it is highlighted in
red and then dick on the applicable text from the options below., Alternatively, drag and drop the
options to the appropriate blank section.
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Answer:
Explanation:
The quality system failed to control the laundry services provided for customers in five shops.
The equipment used was not capable of consistently producing the required service.
14. DRAG DROP
Match each of the following statements into the table below to show whether they apply to first-
party audits, second-party audits or third-party audits:
To complete the table click on the blank section you want to complete so it is highlighted n red
and then click on the statements below. Alliteratively you may drag and drop each of the
statements to the appropriate space.
Answer:
Explanation:
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Table
First-party Second-party
Statement audits audits Third-party au
Here is a brief explanation of each statement:
The audit scope is typically determined by the organisation being audited: This statement
applies to first-party audits, also known as internal audits, where the organisation audits its own
processes and activities to ensure conformity and improvement1. The organisation can decide
the scope of the audit based on its own needs and objectives2. This statement does not apply
to second-party audits, where the customer audits the supplier, or third-party audits, where an
independent body audits the organisation. In these cases, the audit scope is determined by the
customer or the certification body, respectively34.
The outcome of the audit is typically certification to a recognised standard: This statement
applies to third-party audits, where an independent body audits the organisation to verify that it
meets the requirements of a specific standard, such as ISO 9001, and issues a certificate of
conformity if the audit is successful34. This statement does not apply to first-party audits or
second-party audits, where the outcome of the audit is not certification, but rather self-
improvement or supplier qualification13.
The audit scope is typically confined to service/product provision capability: This statement
applies to second-party audits, where the customer audits the supplier to ensure that they are
meeting the requirements specified in the contract, such as service or product quality, delivery,
or performance34. The audit scope is usually focused on the specific aspects of the service or
product that are of interest to the customer3. This statement does not apply to first-party audits
or third-party audits, where the audit scope is broader and covers the entire quality
management system or the relevant clauses of the standard14.
15. DRAG DROP
In the context of a third-party audit, match the activity with the party responsible in relation to the
audit process.
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To complete the table, click on the blank section you want to compete so that it is highlighted in
red, and then did on the applicable text from the options below. Alternatively, drag and drop
each option to the appropriate blank section.
Answer:
Explanation:
Review the organisation’s processes = Audit Team
Award the certificate = Certification Body
Report the audit results = Audit Team Leader
Select the audit team = Individual(s) managing the audit programme
These roles are defined to ensure that the audit is conducted impartially and competently in
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accordance with the standard’s requirements.
Reference: = This information is based on the general practices of ISO 9001:2015 auditing and
the roles typically associated with third-party audits. For the most accurate and verified answers,
please refer to the latest ISO 9001 Lead Auditor training materials and guidelines provided by
official sources such as PECB or IRCA.
16. DRAG DROP
In the context of a third-party certification audit, match the roles with the following
responsibilities:
To complete the table click on the blank section you want to complete so it is highlighted in red
and then click con the applicable text from the options below.
Answer:
Explanation:
In the context of a third-party certification audit, match the roles with the following
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responsibilities:
Responsibilities:
Conduct the audit to the assigned area. = Auditors
Assist the auditors in identifying personnel to participate in the audit. = Guide
Assign each team member’s responsibility for the audit. = Audit team leader
Respond to questions and provide evidence to the auditor. = Auditee
According to ISO 19011:2018, clause 3, the definitions of the roles are as follows1:
Auditors: persons with the competence to conduct an audit
Guide: person appointed by the auditee to assist the audit team
Auditee: organization being audited
Audit team leader: member of an audit team appointed to manage the audit or an audit team
Therefore, the roles can be matched to the responsibilities based on these definitions and the
description of the audit process in clause 6 of the standard1.
Reference: ISO 19011:2018(en), Guidelines for auditing management systems
17. Which two of the following are the key expected results of a quality management system
that conforms to the requirements of ISO 9001:2015?
A. Consistently provide products that meet customers' requirements
B. Decreased number of management system nonconformities
C. Decreased number of warranty claims
D. Decreased number of nonconforming products in all stages of the manufacturing cycle
E. Enhanced customer satisfaction
F. Increased profits
Answer: AE
Explanation:
The key expected results of a quality management system that conforms to the requirements of
ISO 9001:2015 are stated in clause 0.1 of the standard, which says: “The adoption of a quality
management system is a strategic decision for an organization that can help to improve its
overall performance and provide a sound basis for sustainable development initiatives. The
potential benefits to an organization of implementing a quality management system based on
this International Standard are: a) the ability to consistently provide products and services that
meet customer and applicable statutory and regulatory requirements; b) facilitating opportunities
to enhance customer satisfaction; c) addressing risks and opportunities associated with its
context and objectives; d) the ability to demonstrate conformity to specified quality management
system requirements.” Therefore, the two options that best match these benefits are A and E,
as they directly relate to providing products and services that meet customer requirements and
 18 / 21
enhancing customer satisfaction. The other options are not explicitly mentioned as key
expected results, although they may be possible outcomesof implementing a quality
management system.
Reference: ISO 9001:2015 - Quality management systems ? Requirements, Key Elements of an
ISO 9001:2015 Quality Management System, What is ISO 9001 2015 as a Quality Management
Systems?
18. Whistlekleen is a national dry cleaning and laundry company with 50 shops. You are
conducting a surveillance audit of the Head Office and are sampling customer complaints. 80%
of complaints originate from five shops in the same region. Most of these complaints relate to
customer laundry not being cleaned as customers require. The Quality Manager tells you that
these are the oldest shops in the company. The cleaning equipment needs replacing but the
company cannot afford it now. You learn that the shop managers were told to dismiss most of
the complaints because of the poor quality of the laundered materials.
On raising the matter with senior management, you are told that there are plans to replace the
equipment in these shops over the next five years.
You raised a nonconformity against clause 8.5.1 of ISO 9001.
Based on the scenario, select the three options which best describe the evidence for raising
such a nonconformity.
A. Customer complaints are not taken seriously by the organisation.
B. Shop managers were told to make excuses to customers with complaints.
C. Some equipment used was not suitable for the laundry process.
D. The management failed in planning to replace obsolete equipment.
E. The operators did not check the condition of the customer's product upon receipt.
F. The operators did not check the laundry before release to the customer.
G. The organisation failed to control the laundry operations in 5 shops adequately.
H. The organisation failed to maintain all of its equipment to an adequate standard.
Answer: ABG
19. DRAG DROP
An organization wants to certify their ISO 9001: 2015-based QMS for the first time. Arrange the
activities in the correct sequence from 2 to 4.
To complete the sequence, click on the blank section you want to completes so it is highlighted
in red and then click on the applicable text from the options below. Alternatively, drag and drop
the options to the appropriate blank section.
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Answer:
Explanation:
Establish the management system
Internal audit
Supplier audit
Initial certification audit - stage 1
Management review
This sequence is based on the ISO 9001:2015 standard and the guidance from various
 20 / 21
sources1234. The internal audit and supplier audit are part of the initial certification audit - stage
2, which is conducted by an external certification body after a successful management
review14.
 
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