Latest Salesforce Certified Sales Cloud Consultant Dumps

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Certified Salesforce Sales Cloud Consultant Certified Sales Cloud Consultant
exam free dumps questions are available below for you to study. 
Full version: Certified Sales Cloud Consultant Exam Dumps Questions
1.The sales management team at Northern Trail Outfitters (NTO) wants to analyze how the sales
funnel is changing throughout the month. NTO wants to store the details of open opportunities
weekly, and forecasts and closes business monthly.
What should be recommended?
A. Schedule a custom forecast report to run weekly and store the results in a custom report folder.
B. Create a reporting snapshot to run daily and store the results in acustom object.
C. Create a reporting snapshot to run weekly and store the results in a custom object.
D. Schedule a custom forecast report to run daily and store the results in a custom report folder.
Answer: C
2.Cloud Kicks recently completed the implementation of a new Sales Cloud solution. The stakeholder
committee believes that sales user adoption is best measured by opportunities generated by the
sales representatives.
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What can the Consultant recommend to measure sales user adoption?
A. Refer back to the project plan to see if the goals were met.
B. Create a trend report to determine if there is an increase in deals closed.
C. Enable sales teams and run an opportunity report with teams to see how many Opportunities have
team members on them.
D. Provide a report of user logins to show the increase in user adoption.
Answer: D
3.Northern Trail Outfitters is migrating from its legacy campaign and email management system to
Salesforce and wants to ensure that its email templates are retained.
What should be recommended for a successful migration?
A. Enable Email to salesforce before sending email templates to salesforce
B. Manually recreate the email and mail merge templates in salesforce
C. Enable Email-to-case and use Import Wizard.
D. Create an email template change set or use the Lightning Platform.
Answer: D
4.Sometimes sales reps need to create Contacts without Accounts based on business processes.
What is a consideration for Contacts that are created without Accounts?
A. Contacts without Accounts are shared through the Role Hierarchy.
B. Contacts without Accounts are private and only the owner and admin can view them.
C. Contacts without Accounts need to be shared through Sharing Rules.
D. Contacts without Accounts need to be manually shared.
Answer: B
5.A consultant is implementing a new instance of Sales Cloud for Cloud Kicks (CK). CK has a global
sales presence, supporting a customer base throughout the world.
Which approach should the consultant recommend for setting up an account hierarchy structure?
A. Location-specific account structure with account hierarchies
B. Global account structure without account hierarchies
C. Global account structure with one global account and all contacts and opportunities linked
D. Location-specific account structure without account hierarchies
Answer: D
6.Cloud kick has an external ERP system which stores product order information. Cloud kicks wants
to view those orders as a related list on the account record in real time.
What solution should the consultant recommend?
A. Create custom object product under information in salesforce, run a night scheduler to get details
from ERP and add the add the custom object as a related list on the account
B. Implement salesforce to salesforce connect to get real time product order information and add it as
a related list on the account.
C. Implement salesforce connect and external object to get real time product order information and
add it as a related list on the account.
D. Create a lightning component, and using REST integration, get the real time product order
information from ERP.
Answer: C,D
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7.Cloud Kicks (CK) wants to migrate data from its existing enterprise resource planning (ERP) system
to CK wants to organize its data using the unique ID that is a number type in the ERP.
What should the consultant recommend to meet the requirement?
A. Map the ERP unique ID to a custom external ID unique number field.
B. Create a text field and insert the ERP unique ID.
C. Use the ERP unique ID as the Salesforce ID.
D. Create an external ID unique number field in the ERP labeled ERP unique ID.'
Answer: A
8.Universal Containers recently implemented Sales Cloud. Stakeholders want insights into how
logging interactions with customers impacts the number of won sales deafs.
Which report should the consultant create to meet the requirement?
A. Closed WonOpportunities by Account
B. Closed Won Opportunities with Activities
C. Closed Won Opportunities by the sales team
D. Closed Won Opportunities with Recommendations
Answer: B
9.Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders
believe that user adoption is best measured by the login rate.
Which two additional key metricsshould the consultant recommend? Choose 2 answers
A. Login lockouts
B. Activities logged
C. License assignments
D. Data quality score
Answer: B,D
10.Cloud Kicks wants to release product enhancements effectively to drive user adoption mtd have
the impact on the organization and users' day-to-day functions.
What are three steps for successful change and seasonal release management? Choose 3 answers
A. Prioritize executive requests.
B. Train end users after deployment.
C. Communicate updates to end user.
D. Create an org development model.
E. Collect input from stakeholders.
Answer: A, C, D
11.Cloud Kicks(CK) is migrating Account and Contact information from a legacy CRM system into
Salesforce using Data Loader. Accounts in the legacy system have a unique ID field that is used to
related Contacts to Accounts in the legacy system, CK wants to automaticallymatch these Contacts to
the relevant Accounts when loading Contacts into Salesforce.
What should a consultant recommend to meet the requirement?
A. Create Mater-Detail on Contact.
B. Create Master-Detail on Account.
C. Create External ID on Contact.
D. Create External ID on Account.
Answer: D
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12.Users at Cloud Kicks (CK) saythe global search is returning too many results when searching for
contacts. CK's admin confirmed that users have the correct permissions and record access to the
contacts they want to see.
What should a consultant recommend to yield better search results?
A. Use quotation marks operator around contact's first and last name.
B. Add company name next to contacts full name in the search window.
C. Add LIKE keyword next to contact's full name in the search window.
D. Use parentheses operator to limit search tothe Contacts object.
Answer: B
13.Cloud Kicks has identified the KPIs it wants to track for the year. The inside sales team wants a
visual way to see the team's progress for theyear.
What should the consultant recommend to meet the requirement?
A. Modify a report based on KPIs.
B. Set up a dashboard with the KPI reports.
C. Set up a Path based on the KPIs.
D. Install a KPI Tracker app from the AppExchange.
Answer:B
14.Northern Trail Outfitters has two sales divisions; • An individual sales division, and • A business
sales division The Sales representatives for each division have their own user profiles and person
accounts. The business sales division sales representatives cannot create person accounts and they
should only be able to set up business accounts.
How can these requirements be met?
A. Use field-level security to hide “Is Person Account” checkbox from the business sales division’s
sales representative user profile
B. Remove person account record types from the business sales division’s sales presentative user
profile.
C. Use Divisions to hide person accounts from the business sales division’s sales presentative user
profile
D. Check the “disable person accounts” permission on the business sales division’s sales
representative user profile
Answer: B
15.A Consultant for Cloud Kicks Sales Cloud has proposed implementing an Account Hierarchy.
What impact could the redesign have on the org?
A. A user who owns an Account at the bottom of the hierarchy has access to all parent Accounts.
B. The Account Hierarchy can be visualized from all levels in the structure.
C. The value of all Opportunities in an Account Hierarchy are visible on the parent Account
D. The ownership of an Account determines the visibility of the Account Hierarchy.
Answer: B
16.The Sales manager at Cloud Kicks has asked an analyst to create a report when opportunities
reach a certain stage with an amount equal to $100,000 dollars. The analystsaves the report to the
sales team's subfolder called Big Deals. The Big Deals folder is a subfolder of the sales team folder,
with view access to the Sales Manager roles. The Sales Manager wants to subscribe to the report.
Which permission does the SalesManager need in order to subscribe to the report created by the
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analyst?
A. Chatter Subscribe to reports permission
B. Subscribe to Reports: Set Running User permission
C. Subscribe to Reports: Run Reports permission
D. Subscribe to report permission
Answer: A
17.Northern Trail Outfitters (NTO) needs to quickly look up contacts, accounts, and opportunities and
easily log calls. The team wants to access to customer information even without an Internet
connection because of limited coverage in certain geographic areas.
Which mobile solution should NTO use?
A. Salesforce App
B. Salesforce Touch App
C. Custom hybrid App
D. Salesforce Mobile App
Answer: D
18.The sales management team of NorthernTrail Outfitters (NTO) has noticed that opportunities are
taking longer to close. Historically, it has taken 30 days for a new opportunity to be moved to
closed/won. Recently, this time period has increased to 45 days.
What analytics tool can the sales management team leverage to help determine the cause? Choose 2
answers
A. Dashboard of opportunity stage duration
B. Report on campaign return on investment (ROI)
C. Dashboard of Month-over-month trend of lead conversions
D. Report on the discount approval time for quotes
Answer: A,D
19.Northern Trail Outfitters (NTO) wants to send out an email promotion on a monthly basis to a list of
50,000 leads.
What should a consultant recommend to meet this requirement?
A. Create a lead assignment rule to send the email to the leads monthly
B. Use an email execution vendor to send emails for marketing campaigns
C. Use the standard salesforce mass email tool located on the leads tab
D. Create an email alert workflow rule to send the email to the leads monthly
Answer: B
20.On larger opportunity, multiple sale, representative at Universal Container, collaborate on a single
Opportunity to complete the sale. Revenue for the Opportunity « divided among sales
representatives. Additionally, technical sale, managers receive a percentage of the sales credit.
How should the consultant meet this business requirement?
A. Create a formula field on the Opportunity to track revenue attributed to technical sales managers.
B. Enable Opportunity Teams and ask opportunity owners to add a sales team.
C. Use adjustments In Collaborative Forecasting to track the appropriate revenue for each
Opportunity.
D. Enable Opportunity splits, enable revenue splits for sales representatives, and overly splits for
technical. sales managers.
Answer: D
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21.Universal Containers wants to minimize theneed for sales reps to manually create meetings and
events that are stored on their calendars.
Which two Einstein Activity Capture (EAC) capabilities should the consultant consider? Choose 2
answers
A. EAC a two-way sync for events and contacts.
B. EAC events are unable to be synched with contacts and leads.
C. EAC adds events to the activity timeline for custom objects.
D. EAC supports emails, events, and contacts.
Answer: A,D
22.Cloud Kicks needs the ability to determine the effectiveness of a recent marketing campaign on
new leads.
Which solution should the Consultant recommend?
A. Create a custom object and a record for the campaign, then relate the newly created recordto the
lead
B. Enable campaign influence and report on the influence percent and revenue share.
C. Specify the date range of the leads added to the campaign.
D. Create a custom text field to capture the marketing campaign
Answer: B
23.Universal Containers is analyzing data to identify gaps and wants to know which Accounts with
open Opportunities are missing Contacts.
Which feature should a consultant recommend building this report?
A. Custom report type
B. Joined report
C. Custom filter
D. Cross filter
Answer: D
24.Northern Trail Outfitters (NTO) has configured a private sharing model with Opportunity team
selling enabled. The company allows its sales representatives to add sales team members to their
opportunities when necessary. Asa result, each sales representative has opportunities they directly
manage and opportunities on which they collaborate with other sales representatives.
Which data set filter on a single report would allow the sales representatives to see all
opportunitiesthey are involved with?
A. My collaborative opportunities
B. My team selling and my opportunities
C. My Team’s Opportunities C not sure due to incomplete question.
D. My Team selling shared opportunities
Answer: B,C
25.Cloud Kicks is a large global company. The week of globaltraining falls on a holiday week for the
European region of the office on holiday.
Which best practice should the Consultant recommend to overcome this obstacle?
A. Talk to the manager of that region and tell them how important training is and that they should
come.
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B. Move trainining for all users to the following week and communicate the change.
C. Run the training as planned and record it so the other users can watch the video.
D. Set up training session for just the European region and run the scheduledtraining.
Answer: D
26.Cloud Kicks (CK) has a custom object, Project__c, that has a lookup relationship to the
Opportunity object. The CK project manager has requested a report that includes both Project__c and
Opportunity data.
What should the consultant use to include data from both the Project__c and Opportunity objects in
one report?
A. Matrix reports
B. Junction reports
C. Cross-object filters
D. Custom report types
Answer: D
27.Northern Trail Outfitters wants a visual representation in the Salesforce Mobile App of each
account's sales by month.
What should be recommended?
A. Embed a chart on the account page; no other customization isneeded.
B. Create a dashboard component and use a Chatter feed on the account in Salesforce.
C. Embed a chart on the account page and use custom link to filter by account
D. Create a Visualforce page with an embedded chart component for each account
Answer: A
28.A consultant is recommending Salesforce Console for Sales to Northern Trail Outfitters to improve
salesproductivity in inside sales.
Which two use cases support this recommendation? Choose 2 answers
A. Need to view the caller ID on screen and quickly make calls with one click
B. Need to add notes quickly while talking to the client
C. Need to chat with customers in real time with Chatter
D. Need to prioritize search results for contacts and opportunities
Answer: A,B
29.Cloud Kicks has just completed a Sales Cloud implementation and the marketing team is creating
campaigns. Cloud Kicks wants to gain feedback on the implementation.
What should the Consultant recommend?
A. Undergo training
B. Upgrade to the latest Salesforce release
C. Sign off on the Statement of work
D. Complete a post-mortem
Answer: D
30.The VP of Operations wants to synchronize customer data from the data warehouse with
Salesforce.
What should the Consultant recommend to ensure data integrity?
A. Set up a Process Builder process on the Account object to check for unique values
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B. Setup an encrypted field on the Account object with Read Only on the field security settings for all
profiles except the administrator profile
C. Set up a Flow on the Account object to check for unique values.
D. Set up an External ID field on the Account object with Read Only on the field security settings for
all profiles except the administrator profile
Answer: D
31.Universal Containers has four product lines, each with its unique sales cycle. Once the prospectis
qualified, the sales reps should follow the product-specific sales cycle.
Which two actions should a consultant recommend to meet these requirements? Choose 2 answers
A. Implement sales processes that map to each Opportunity record type.
B. Create Opportunity record types for each product line.
Answer: A,B
32.Cloud Kicks want to utilize Opportunities to report and track subscriptions to its "Shoe of the
Month" club. Subscribers can pay in full (all at one time), weekly, monthly, or quarterly.
Which solution should the Consultant recommend to meet Cloud Kicksneeds?
A. Enable schedules on the Product Object
B. Configure the use of contracts with a lookup to the Opportunity object
C. Configure the use of assets with a lookup to the opportunity object
D. Enable schedules on the Opportunity object
Answer: A
33.Cloud Kicks needs to forecast on monthly business that closes and details of open opportunities
on aweekly basis. The VP of Sales asks the business analyst to review how the sales funnel is
changing month over months.
Which two actions should the Consultant take to meet this requirement? Choose 2 answers
A. Schedule a custom forecast report to run weekly
B. Configure a reporting snapshot to run daily.
C. Create a custom object to store the results in
D. Create a custom report folder to store the results in.
E. Configure a report snapshot to run weekly.
Answer: C,E
34.Northern Trail Outfitter has created a Complaints custom object related to Accounts. Due to the
sensitive nature of theserecords, the object’s visibility has been set to Private. A dedicated subnet of
support users who will work on these items has been added to a Complaints Specialist public group.
Only users within the Complaints Specialist public group should be able to view and edit any
Compliant record.
Which two options should a consultant recommend to meet the requirements? Choose 2 answers
A. Use Apex managed sharing to grant record access to users In the Complaints Specialist public
group and restrict manager visibility.
B. Uncheck the Grant Access Using Hierarchies checkbox in Sharing Settings for the Complaints
object.
C. Create a catena-based sharing rule that grants Read/Write access to the Complaints Specialist
public group.
D. Set the Complaint object's defaultvisibility to allow only the users in the Complaints Specialist
group to access the records.
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Answer: B,C
35.Cloud Kicks uses PDF documents to help the sales team about new products.
Which feature should a constant recommend to store these documents?
A. Document lists
B. Charter files
C. Files sync
D. Attachments
Answer: B
36.Cloud Kicks has enabled multi-Currency in its organization. All the rates are set.
What will happen if the exchange rates are adjusted?
A. All newly closed opportunities will use the new conversion rate.
B. Opportunities created this month will use the new conversion rate and old opportunities will remain
the same.
C. New opportunities will use the new conversion rate and old opportunities will remain the same.
D. All opportunities with conversion rates will use the new rate.
Answer: C
37.Sometimes, sales reps need to create contacts without accounts based on business processes.
What should the consultant take into consideration about these contacts?
A. Contacts without accounts need to be shared through sharing rules
B. Contacts without accounts are shared through the Role Hierarchy.
C. Contacts without accounts are private and only the owner and admin can view them.
D. Contacts without accounts need to be manually shared.
Answer: C
38.The Cloud Kicks sales team needs to utilize the Salesforce mobile app feature to view, create, or
update opportunities, but the internet is unavailable on their Android and iOS mobile devices.
Which twoactions should the consultant recommend working around the issue? Choose 2 answers
A. Enable the connect offline feature in Salesforce.
B. Enable the system permission to store offline data in Salesforce.
C. Enable caching in Salesforce.
D. Enable offlinecreate, edit, and delete in Salesforce.
Answer: C,D
39.Each year, representatives from Universal Containers attend two major industry conferences that
generate a large volume of leads. After Leads have been converted to Opportunities, a few months
later, the team wants to determine the ROI for each industry conference.
Which solution should the consultant recommend?
A. Create a multi-select picklist and ask representatives to select which conference(s) influenced the
lead.
B. Create the Campaigns related list on the Lead page layout, and associate new leads with a
campaign.
C. Create a Chatter group for each conference and mention this group on all new leads.
D. Create industry events as campaigns, add leads as Campaign Members, and utilize Customizable
Campaign Influence.
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Answer: D
40.In order to increase and promote adoption, sales management at Cloud Kicks wants sales
representatives to follow Opportunities they create.
Which two actions should the Consultant recommend to create a solution? Choose 2 answers
A. Turn on the Chatter feed settings that enables stage notifications to opportunity owners.
B. Create a report with newly created Opportunities and have sales management subscribe to the
report.
C. Turn on the Chatter feed settings that enable users to automatically follow records that they create.
D. Use Process Builder with an Action Type of Follow Chatter when a record is created or edited.
Answer: B,C
41.Sales reps at Cloud Kicks are responsible for creating leads manually and entering relevant
details. The marketing department has noticed that some leads are missing important information.
What are two functionalities the consultant should apply to ensure that key fields are
populated? Choose 2 answers
A. An assignment rules
B. A flow
C. A required field
D. A validation rules
Answer: C,D
42.Sales directors at Northern Trail Outfitters (NTO) need access to edit opportunity fields in the case
of last minute updates once the sales stage reaches Negotiation/Review; however, sales
representatives should not have editing rights at that stage.
Which solution should the consultant advise?
A. Create a validation rule to enforce field access based on the sales stage and a custom permission.
B. Change the field level security for the sales representatives to restrict field access based on the
sales stage.
C. Createa workflow rule to enable field access for the sales directors based on sales stage.
D. Modify the profile for sales directors to enable the “Modify All” object permission for the
opportunities.
Answer: A
43.Universal Containers (UC) has implemented Opportunity Teams. As part of the sales process,
tasks are usedto track all customer interactions. UC wants any available team member to handle
these tasks as soon as possible.
Which Salesforce functionality should the consultant recommend to meet the requirement?
A. Assignment rule selected by default
B. Task queuesfor each Opportunity Team
C. Task "Assigned To" set to Opportunity Team role
D. Workflows to create a Task for each team member
Answer: C
44.Cloud Kicks channel partners for selling and servicing its "Shoe of the Month" club. As the number
of Leads has increased, Cloud Kicks has seen a decrease in partner satisfaction regarding the quality
of Leads, and a noticeable decrease in the Lead conversion rate.
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What can be done to increase partner satisfaction with the Leads being shared?
A. Configure a custom lead score field to assess Lead quality, then assign the Leads that exceed this
score to partners.
B. Configure a cross-object validation rule to ensure that all fields on the Lead record are populated
with data.
C. Utilizethe Partner Lead Validator to populate a Lead score and assign to a partner channel queue.
D. Configure Einstein Insights prior to Leads routing to the partner channel.
E. Utilize the Lead score on the Find Duplicate button, and then assign the Leads witha score in the
high category.
Answer: A
45.Universal Containers is planning to migrate two million account records and 10 million contact
records from its existing legacy CRM application tosales cloud.
Which solution should the consultant recommend?
A. Partner tool
Answer: A
46.A Consultant for Cloud Kicks notices that the Deploy date for the Sales Cloud project is also the
same weekend of a Salesforce release.
What should the Consultant recommend?
A. Stop all work because the impact of the Salesforce release is unknown
B. Let Cloud Kicks know that there is a Salesforce release and that it may take longer
C. Complete the project sooner and push before the Salesforce release
D. Update the project plan for the following week and communicate the change
Answer: D
47.Cloud Kicks (CK) uses a sales model where pre defined groups of reps work collaboratively on
Accounts. Each group is also responsible forspecific Accounts. CK has organization wide default
access set to Public Read/1 for Accounts. CK discovered this caused issues with data quality where
reps edited Accounts outside their scope responsibility. CK wants to allow reps to view any Account,
butrestrict editing to only reps who are responsible for those specific Accounts.
Which two steps should a consultant recommend to allow reps to continue to collaborate while
eliminating incorrect edits? Choose 2 answers
A. Change Account organization-wide defaults to Private.
B. Enable Account Teams to allow owners to grant Read/Write access.
C. Create an Account sharing rule to grant Read/Write access to all Accounts.
D. Change Account organization-wide defaults to Public/Read-Only.
Answer: B,D
48.Universal Containers uses a web-to-lead form to collect leads from its corporate website.
Sales representatives want to prioritize their time on high-quality leads.
Which option should the consultant recommend?
A. Enable Sales Cloud Lead Scoring.
B. Create a list view to filter leads with a Lead Source of "Web."
C. Create a dashboard to locate and track high quality leads.
D. Validate data entered in the web-to-lead form.
Answer: B
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49.A Sales Cloud consultant is working on an implementation that has multi-currency, multi-language
and region-specific sales processes and workflows.
Which two actions are essential for optimizing user adoption? Choose 2 answers
A. Employing realistic training data in the corporate standard currency
B. Communicating the training plan well in advance of training start date
C. Developing only a standardized, global training curriculum for all users
D. Customizing the training curriculum for each specific region
Answer: B,D
50. Currently at Cloud Kicks, the Lead Source field is used to track what event a lead originated from.
The Marketing Director requested a report that shows every event a lead has attended.
Which standard Salesforce functionality can a Consultant recommend?
A. Create a custom field to track the second event a Lead attends
B. Implement Campaigns to track events and define a Campaign Management process
C. Configure a custom Events object and relate it to the Load object
D. Update the Lead Source field to the most recent event a lead has attended using process builder
Answer: B
51.Each product engineer at Cloud Kicks supports 3 specific product lines. There are three product
lines. Sales reps sell all the company’s product lines; Sales management wants the appropriate
product engineer automatically assigned to any new Opportunity for their product line with Read-Only
rights.
What aretwo actions the consultant can take to meet the requirement? Choose 2 answers
A. Manually assign a product-specific role to each product engineer.
B. Create criteria-based opportunity sharing rules for each product line.
C. Enable Default Opportunity Teamsfor the Opportunity.
D. Enable Default Account Teams for each product line.
Answer: A
52.A sales rep notices they can edit some opportunities associated with accounts they own, but is
unable to edit other opportunities, although these are associated with accounts they own.
Which three reasons could explain the sales rep’s experience? Choose 3 answers
A. Sharing Rules for opportunities are set to Manager Groups.
B. Opportunity visibility allows View access to opportunities owned by others and associated with
accounts they own.
C. The organization-wide defaults for opportunities are set to Private.
D. All provisioned Opportunity object permissions enableRead access with all accounts the sales rep.
E. Some opportunities associated with the sales rep's account are owned by other users.
Answer: B,C,E
53.A sales manager at Cloud Kicks wants the sales team to stay informed about the team's progress
in Quip.
Which approach should a consultant recommend?
A. Use Salesforce Chatter groups and enable access to the sales team.
B. Utilize Salesforce Notes standalone related list in Lightning Experience.
C. Connect a document or spreadsheet to a Slack channel.
D. Use Salesforce Chatter groups and restrict access to the sales team.
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Answer: C
54.Northern Trail Outfitter's partners need the new quoting functionality that was recently
implemented for sales representatives What should be recommended ?
A. Update the partner sales process to include stages for managing and submitting partner quotes.
B. Grant partner access to quotes and add the quotes related list to the partner opportunity page
layouts.
C. Create a custom quote object to capture partner quotes on opportunities separate from non-
partner quotes.
D. Enable quotes and content in the partner portal to allow partners to store their PDF quotes.
Answer: B
55.Universal Containers wants to automatically add emails and events that sales reps send and
receive from Gmail to the activity timeline of related records.
What should the consultant recommend to meet the requirement?
A. Gmail for Salesforce
B. Marketing Cloud Journeys
C. Email to Lead
D. Einstein Activity Capture
Answer: D
56.Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's
process and pain points.
Which three approaches should a consultant use to learn about and empathize with the customer?
Choose 3 answers
A. Embodying
B. Shadowing
C. Interviewing
D. Role Playing
E. Leading WorkshopsAnswer: A,B,C
57.A consultant is implementing a new Sales Cloud instance for Cloud Kicks that has a public sharing
model for accounts. Different sales representatives own local accounts that create a multi-level
Account hierarchy. Cloud Kicks needs to see the total number of closed won opportunities and the
revenue value for all accounts in the hierarchy when viewing a parent account.
Which recommendation will meet this viewing requirement?
A. Configure Apex to update a custom field on the parent account with the total value of won
opportunities from the child accounts
B. Create a workflow rule to update the custom field on the parent account displaying the total value
of won opportunities from the child account
C. Create a Roll-up Summary field on the parent account displaying the total value of won opportunity
from the child accounts
D. Configure a link on the account that will open a list view showing the total value of open
opportunities for all accounts in the hierarchy
Answer: A
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58.Theconsultant at Universal Containers recently enabled forecasts. A sales manager is concerned
that all open Opportunities appear in the Pipeline forecast category. Opportunities in Perception
Analysis and Proposal/Price Quote stages should appear in the BestCase category. Opportunities in
the Negotiation/Review stage should appear in the Commit category.
How should a consultant ensure Opportunities appear in the correct forecast categories?
A. Map Opportunity stages to the appropriate forecast categories.
B. Create a field update with Process Builder to update the forecast category based on the
Opportunity stage.
C. Edit the probability percentage on Opportunity stage picklist values.
D. Update the Opportunity stage picklist value labels to match the categoryto which they should be
assigned.
Answer: A
59.Cloud Kicks has a complicated sales process and is currently using 12 stages for Opportunities.
Sales representatives often have difficulties deciding when to move Opportunities through the various
stages.
Which solution should the Consultant recommend?
A. Use Process Builder to send emails to sales representatives when Opportunities reach key stages,
providing detailed information on what they need to do move the Opportunities to the next stage(s).
B. Use Path to provide guidance for key Opportunity stages
C. Advise sales representatives to post on Chatter so the sales team can collaborate to move
Opportunities along the pipeline quickly
D. Configure a dashboard that shows Opportunities that have not moved stage for 30 days, and
provide training to those Opportunities owners.
Answer: B
60.1.The Cloud Kicks team has made a correction in a sandbox environment that needs to be
deployed to production as soon as possible. The sandbox and production environments are on two
different versions of Salesforce. The fix requires functionality in the sandbox version.
Which action should the consultant recommend?
A. Deploy from version control before the Salesforce Platform upgrade window.
B. Deploy changes from the sandbox to production this weekend.
C. Deploy the changes from the sandbox to production once both environments are on the same
version.
D. Deploy the changes from me sandbox to production concurrently with the Salesforce Platform
upgrade.
Answer: A
61.Which three actions should a consultant recommend to provide alignment between a new formal
sales methodology and Salesforce? Choose 3 answers
A. Develop a data integration between Salesforce and the sales methodology database
B. Configure Salesforce standard and custom objects to support the sales methodology
C. Embed Lightning components within Salesforce to support the sales methodology
D. Override Salesforce user interface with the sales methodology user interface.
E. Consider available sales methodology AppExchange applications
Answer: B,C,E
62.A consultant is preparing for a Sales Cloud deployment at Universal Containers.
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Which two bestpractices should the consultant follow to make user training effective? Choose 2
answers
A. Choose one training modality to simplify the user experience.
B. Conduct hands-on training for users in production.
C. Provide user training based on relevant business scenarios.
D. Include a user training milestone in the implementation plan.
Answer: A,C
63.A Salesforce partner regularly works with Salesforce Account Executives to close deals with
clients that are looking for a partner to implement Sales Cloud. As new partnersales reps are on-
boarded, they spend quite a bit of time trying to determine which Account Executive maps to which
Accounts and Opportunities.
What should the Consultant recommend when rolling this out?
A. Implement Account Contact Roles
B. Implement Account Partner Roles
C. Add a Lookup field on the Opportunity to indicate Partner Executives
D. Add the Title field to all Contact Layout
Answer: A
64.The sales team at Cloud Kicks has been late meeting deadlines on a specific project and has
missed multiple project meetings.
What should the consultant recommend to the project manager?
A. Revisit thecommunication plan and set up more frequent check-ins.
Answer: A
65.The Cloud Kicks sales manager wants to deploy dynamic dashboards to show sales effectiveness
in areas that sales members operate and manage.
Which two considerations should the consultant advise the sales manager about dynamic
dashboards? Choose 2 answers
A. Dynamic dashboards allow al! users to view data as any user.
B. Dynamic dashboards must be manually refreshed.
C. Dynamic dashboards require users to follow each component
D. Dynamic dashboards must be saved In public or shared folders.
Answer: A,D
66.CORRECT TEXT
Cloud Kicks (CK) frequently works with contractors for marketing focus groups.
These contractors change companies often, and CK wants to retain its company history through
Accounts.
What should the consultant recommend?
Answer: Implement the Contacts to Multiple Accounts feature.
67.The members of an opportunity team at Northern Trail Outfitters (NTO) are working together to
close an opportunity. The sales engineer on the team is having trouble keeping up with most current
quote.
How can the sales engineer identify the opportunities latest quote?
A. Reference the synced quote field on the opportunity record
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B. Reference the synced quote history on the opportunity
C. Reference the last modified date on the quotes
D. Follow the opportunity’s quotes in chatter.
Answer: A
68.Northern Trail Outfitters (NTO) has completed its annual planning and wants to
update the territory assignments for all sales reps inits enterprise. NTO understands this can impact
the current year closing due by the end of the quarter. The IT team is also planning a release of the
new incentive management package that will be used by sales reps.
Which two considerations should the consultant consider when deciding on the timing of the release?
Choose 2 answers
A. Testing changes to Territory Management and the incentive management package should be
completed in a Full Sandbox before releasing to Production.
B. Changes to Territory Management need to be made in Production directly and can be completed
without impacting users.
C. Installing a new incentive management package along with Territory Management changes may
add high risk to the deployment.
D. Combining the Territory Managementchanges, and the incentive management package allows for
mi faster ramp-up time for users.
Answer: A,C
69.Northern Trail Outfitters (NTO) has a private sharing model for accounts and opportunities. Each
sales representative is assigned to work with a dedicated sales engineer. The sales engineer will
need access to their assigned sales representative accounts and opportunities.
What should a consultant recommend to meet this requirement?
A. Enable accountteams and have each sales representative configure their default teams
B. Have the sales representatives manually share the accounts and opportunities with their assigned
sales engineers
C. Create criteria-based sharing rules to share the accounts and opportunities with sales engineers
D. Create a trigger to add the sales engineers to their sales representative account and opportunity
teams
Answer: A
70.Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its Shoe of the
Month club. Subscribers can make a single payment or pay weekly, monthly, or quarterly.
Which solution should the consultant recommend to meet the requirement?
A. Enable schedules on the Product object.
B. Activate schedules on the Opportunity object.
C. Implement contracts with a lookup to the Opportunity object.
D. Configure assets with a lookup to the Opportunity object.
Answer: A
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